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Physicians Immediate Care
- Plainfield, IL
About this business
Location details
13641 S. Route 59, Plainfield, IL, 60544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I've been here before and I am not very happy at all this time it was a new nurse practitioner there today I came in for a sinus infection and I was told to wait into you get much sicker before she will give me an antibiotic had to go somewhere else to seek competent care to receive an antibiotic so I was not sick over the Christmas holidays like she wanted me to be not happy at all !
Doctors are always kind and helpful but there is always an hour wait time! Whether there is one patient or ten they are never moving quickly. Nurses and staff are sitting and walking as slow as possible. I always end up leaving and driving over to the Oswego location and being seen w in 30 min regardless of the number of patients. We only come here as our absolute last resort- and today had proven that things still haven't changed.
Business response:
Thank you for your feedback, Brittany. I am very sorry that you have experienced long wait times at our Plainfield North clinic. We take patient service concerns seriously and I have forwarded your comments to our clinic manager for her review. Again, my apologies for the long wait time.
I have been waiting either in the waiting room or exam room 2 hours to confirm or deny strept throat. Here's the scoop: anyone can make an appointment online even though it is a walk in clinic. They take the scheduled appointments ahead of you and you don't find that out until you walk up to the desk and ask why 4 people are let in ahead of you. The exam room doesn't move any faster. Yes, the people here are nice and professional which is why I granted 2nd star.
Do not go here unless you want to pay a fortune for poor service. I was charged over $350 dollars for a sinus infection. Had I known the upfront charge I would have went to Walgreens and paid $89. After posting this Megan from physicians asked me to email her i did that 5/12/16 and i am still waiting for a response.
Business response:
Lori, I'm sorry to hear that you are not happy with your visit to our clinic. We would like to get more details on both the service you received and your billing amount. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. ~ Megan P. Patient Services
I gave this facility 1 star because of the hours. Other than that the wait is incredibly long to be seen by only a physician assistant, who misdiagnosed my daughter and then when I asked for a rediagnosis wanted to charge me a second time. Not to mention they keep your credit card on file and you have to call the billing department to cancel it. The reception staff is not that friendly. The facility is not that clean. Choose another place where they have qualified doctors and a friendlier front staff.
Business response:
Thank you for your feedback, Rachael. I'm very sorry to hear that you aren't happy with your experience at our Plainfield North clinic. Our patients' satisfaction is our top priority and I'm disappointed that we didn't meet your expectations. I would appreciate the opportunity to discuss your experience with you further. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. ~ Megan P. Patient Services
So I've been here quite a few times for myself and my children. They used to be a great option if your doctors office was closed. The last 3 times I've gone I waited almost 2 hours and that was doing the zip pass to make an appointment!! Not sure the point of making an appointment if you're still waiting a long time! The biggest problem is that they usually only have one doctor working at a time! Could be great if they had a few doctors! Still a good option instead of an ER, but don't like the system.
Well based on one experience, I would say this place was average at best. Of the 4 people I dealt with, 3 of them were friendly, and 2 even went as far as to smile at me. I sat in the empty waiting room (translation: I was the only person waiting) for 25 minutes before they took me. Then once I was taken to the room the nurse asked a few questions and then I waited for what seemed like 30 minutes before the doctor came in, and then the doctor asked the same questions I had already answered. All in all I got there at 12:1... read more
Business response:
Thank you for your feedback. I'm very sorry to hear that you aren't happy with your experience and I would appreciate the opportunity to discuss it with you. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Sincerely, Megan, Patient Services
I was very disappointed with service that I received here. Not only was my issue unresolved but I later found out after returning and wanting to see that doctor again that I was never in fact seen by a doctor!! Apparently a place called "Physicians immediate care" HAS NO PHYSICIANS ON STAFF. Everyone is seen by a PA (physicians assistant) who dresses and acts like a physician. I was never informed of this before being seen. If I'm going to pay $200 to get medical advice I would like to have it come from someone that actuall... read more
I would go to the Bolingbrook or Joliet location before I'd go here prescribed me the wrong meication and never called for a courtesy call!!! NEVER AGAIN
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.3 star rating with 856 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.