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8630 W. Golf Road, Niles, IL, 60714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Working in healthcare myself, I am a tough critic of the care my family and I receive. When I came down with a combined sinus/ear/upper respiratory infection that wasn't intense enough for the ER but urgent enough to seek immediate care. Another IMCC that I usually go to was packed, so I tried Physicians Immediate Care. The experience was very good. Short wait time, thorough care and diagnosis and good treatment. Next time I'll head here first!
The staff was incredibly nice and helpful. I came straight from the airport after landing and barely made it in the door at 8:00 p.m., closing time. The receptionist was sweet. The nurse was kind and concerned. The doctor took a lot of time with me. It turns out I had pink eye in both eyes. They gave me the most recent medicine on the market - that is much better than the old eye drops and they followed up two days later to see how I was feeling!
Recently I came down with a nasty cold and cough and because I do not have a primary physician here in the city, I went here to get checked out. On this particular day the office was very busy so I was 4th in line to be seen but it only took 45 minutes to be seen. The office is clean and the staff is very warm, inviting, and patient. They were also very clear how many patients were ahead of you and how much longer it would take. Once I got in to see the doctor, they did a thorough check-up (chest x-rays, etc.) and I didn... read more
After being told by Concentra to go to the ER, I figured, there has to be a non-emergency facility to remove glass from my foot. The doctor that I saw was just lovely!! Clean waiting area, personable staff and the best nurse - she gave me a painless shot (needle shot, not alcohol) which is unheard of. The reason for the 3 stars is that this place seems a bit disorganized and being an early morning patient, waited for the cabinents to get unlocked, etc....also had a young lady jab her long nails into my wrist as she checked... read more
Do not expect to see a physician when you go there, the sign on the building "Physicians Immediate Care" is a lie - there was no physicians on premises when I came there, only nurse practitioner. Gentleman at reception was very nice, polite and courteous, but the rest of the staff I encountered were arrogant and pushy. I left there after I was told that I won't be able to see a physician, and I have to explain all my complex medical problems to a nurse, and rely on her experience and education. Go there on your own risk and ... read more
Business response:
Kirill, we appreciate you sharing your concerns and want to look into this for you. Please reach out to us at wecare@wellnow.com with the patient’s full name, visit date, and the best way to contact you.
The first thing they need to do is have a human answer the phone they have no choice to talk to human and when the finally get some choice it rings and hangs up they seem to be more vested in having a phone service than giving care to people that's their whole business very in personal very lack of care for the people they treat this need to develop a people skill and a human answering phone not drinking coffee and eating donuts in back room letting the impersonal phone service do the job screening calls like the probably t... read more
Business response:
Hi Joseph, thank you for sharing your concerns. We’d like to look into this for you. Please email us at wecare@wellnow.com with the patient’s full name, visit date, and your preferred contact method.
Think carefully before you enter this facility. We got a bill for $241 for nothing. No treatment was rendered and we didn't even get past the lobby.
Business response:
Hi, Steve. We know billing issues can be frustrating, and we want to make this right. Send us an email at billing@wellnow.com so we can sort it out!
SCAM SCAM SCAM. They sometimes don't have doctors. They don't tell you this when you book online. I left the house to be told it was telehealth. Why tf would I leave my house? Furious. This is a SCAM SCAM SCAM.
Business response:
Hi Bridget, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
This location cannot figure out and will not help out on how to bill the employer for a test I had taken there. In the process of writing to the better business bureau. Was given their billing number for quest and the billing department is not reachable.
Business response:
Hi Cabbie, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team
Physicians Immediate Care has a 3.8 star rating with 823 reviews.
Physicians Immediate Care is closed now. It will open at 8:00 a.m.