Physicians Immediate Care

3.8

Niles, IL

About this business

Healthcare Urgent Care

Location details

8630 W. Golf Road, Niles, IL, 60714, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 8:00 p.m.
Tue	08:00 a.m. to 8:00 p.m.
Wed	08:00 a.m. to 8:00 p.m.
Thu	08:00 a.m. to 8:00 p.m.
Fri	08:00 a.m. to 8:00 p.m.
Sat	08:00 a.m. to 8:00 p.m.
Sun	08:00 a.m. to 8:00 p.m.

3.8823 reviews

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Dory M.

5 years ago

Honestly I can't even give this clinic one star. I was not only denied service I was bullied by the manager jenniser M. I came in with pneumonia and was having a hard time breathing as it is and was harassed because my face mask fell off of me. They wouldn't give me an explanation. The lady called me crazy which is not very professional is it. I really hope Janice or M gets fired because she is the worst manager ever! Managers are supposed to solve problems and care for their patience she did not care for me at all.

Beth S.

5 years ago

Dr was good based on my last visit but support system needs help. Tried to upload insurance and drivers license at home. Three attempts and no luck. Came to location. Took receptionist 30 min with three different text to finally get all necessary docs uploaded. Not sure why receptionist did not send all at once. Painful process. 45 min after appointment for my daughter and still waiting

Brendan D.

6 years ago

Won't see me because my card got declined for some reason. If somebody get sick from me you know who to blame. This is on your hands Physicians Immediate Care!

Business response:

I am sorry that you were not able to be seen at our clinic, Brendan. We accept many forms of payment, including cash, personal checks, credit and debit cards, prepaid gift cards bearing the Visa, MasterCard, Discover, or American Express logo, Health Savings Accounts (HSAs), and Flex Spending Accounts (FSAs). Thank you for your feedback.

Pearl K.

6 years ago

Really bad!!! Don't come here. No waiting list but I had been waiting for almost an hour and still waiting for PA almost 45 minutes!!!!!!!

Business response:

I am very sorry for the long wait, Pearl. We have been experiencing increased patient volumes lately; we appreciate your patience during this trying time.

Chris L.

6 years ago

I write this review after I have been waiting well over an hour for a pre employment drug test. The people are friendly, but can this two minute process be moved along.

Business response:

Thank you for your feedback, Chris. I am sorry that you were unhappy with your visit, and I apologize for the long wait. Some of our clinics have been experiencing longer than usual wait times due to the flu, and we are trying to make adjustments to account for this. Thank you for letting us know.

Kasia L.

6 years ago

I'd give them negative stars if it was possible. The African American receptionist, Felicia, is rude and should NOT be allowed to work in customer service. I have never came across such horrible service in my life. This used to be my favorite location. It is extremely sad to see the quality of service decline significantly.

Business response:

We are very sorry to hear about your experience, Kasia. We take patient quality of care concerns very seriously, and your review has been forwarded to our Quality and Compliance team. If there is anything else you would like to discuss, please feel free to send me an email at patientservices@visitphysicians.com. Thank you for letting us know.

Colleen S.

6 years ago

Immediate care? Ha! I came here today with my dad who ended up being seriously ill and they told me that we would have to wait at least 3 hours. Not to mention there were only 2 others in front of us. Front desk staff was not friendly. Would not recommend coming here if you are in need of "immediate" care.

Business response:

I am sorry for the length of your wait, Colleen. We try to bring in extra staff members during peak flu season, but there are times when we still get behind. Often, wait times will fluctuate widely, and we encourage patients to reserve their spot online when at all possible. Thank you for taking the time to provide feedback on your visit.

Alyssa B.

7 years ago

This is the worst immediate care clinic I've ever been to. I went in because my throat was swollen, I had a fever & felt achey. The nurse that took my vitals (didn't get her name because she never introduced herself) was so rude & unwelcoming I felt like I was bothering her to be there. No hi, how are you? No smile, no feel better. If you hate your job so much then I would suggest getting a new one but to make patients feel so unwelcome when they're already feeling sick isn't right. Anyways she did a strep test on me & then ... read more

Business response:

Thank you for leaving us feedback, Alyssa. We are disappointed to hear that your negative experience at our Niles clinic. Would you please email us at PatientServices@VisitPhysicians.com with your full name and the date of your visit? We would like to look into the details of your exam.

David H.

8 years ago

Look - if you need immediate care, why go to this place? NMH immediate care is far better and only 3 miles away, on Willow and Patriot in Glenview. Plus, this place forces you to sign something that says in small print that they will auto-charge your credit card the amount insurance won't pay, and they never send a bill! Never! The only notice they send says THIS IS NOT A BILL. These guys are dishonest!!!! NMH is 5 times better!!

Business response:

Thank you for taking the time to provide us with feedback. Patients are asked to provide a credit card at the time of service. This is to cover the amount your insurance determines "patient responsibility" - usually a deductible or a service your plan does not fully cover. 7 days before we charged your card our billing team emails to notify you of the amount. We also offer self-pay pricing for those who do not have insurance, or if you have a high deductible, these prices can be found on our website.