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Physicians Immediate Care
- Niles, IL
About this business
Location details
8630 W. Golf Road, Niles, IL, 60714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 3:30 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Absolutely, most pathetic gathering and a sorry excuse for "so called immediate help professionals". On 6/10/17 at approximately 12 pm, I was turned away from obtaining immediate help on my fractured and dislocated finger. The reason: there was an unpaid balance of $14.00 from approximately a year ago. I had no way to take care of the payment as I was coming from a workout and just had my car keys with me. Almost fainting from pain, I pleaded with the nurses and doctors to help me, all to no avail... I'm sure legal acti... read more
Business response:
Thank you for your feedback. I'm very sorry that you were not seen at our Niles clinic due to an outstanding balance. I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information?
Sent here for tests for new job.....very long wait times!!! Not convenient or better than any other walk in clinic. You'll spend at least a couple hours waiting.
Business response:
I am very sorry to hear about your long wait-time. We strive to see patients as quickly as possible, but the medical staff will take patients first if their medical needs require immediate attention. However, we are always working to improve our wait times, and I have forwarded your comments to our clinic manager. Thank you for providing feedback.
It was all good with the visit until they couldn't figure out how to use the billing system so I left them my credit card information which they forgot to charge. I went on active duty for the US Army only to find out that they had marked the account as delinquent when a friend went to check my mail. Just the kind of crap you expect from a for profit medical company. Still trying to get in contact with them to figure it out.
Business response:
Thank you for your feedback, Benjamin. As requested on your Google review, can you please email us at PatientServices@VisitPhysicians.com?
Set better expectations, guys! I made an appointment for my girlfriend via the website, which advertises "no need to wait". En route, I received a text message stating that the appointment would be delayed [only] fifteen minutes! Thanks for letting us prepare, if it was only true... We arrived at the location to be told "there is about a two hour wait." If that's the case, they really shouldn't set the expectation of a prompt appointment; nor should they send an inaccurate follow-up to reset expectations! The actual wa... read more
Business response:
Thank you for your feedback, Ross. I'm very sorry to hear that you aren't happy with the wait time and care that you and your girlfriend experienced at our Niles location. Our patients' satisfaction is our top priority and I'm disappointed that we didn't meet your expectations. I would appreciate the opportunity to discuss this with you further. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Sincerely, Megan, Patient Srevices
I showed up here on a Saturday because I thought I had pink eye, and I work with children, so I needed to get it checked out. After waiting 20 minutes in the waiting room, I came in and had my stats written down by a nurse ( on a napkin). Then, I kid you not, I waited an hour for someone to come check me out. I think they forgot about me. So by the time I gave up and assumed no one was there, I came out to get my phone, the shocked physicians assistant is looking at me, and voila 10 seconds later he comes in to talk to m. So... read more
Business response:
I'm so sorry to hear about your recent experience at our Niles clinic. We take your feedback very seriously and wondered if we could speak with you to discuss your issue further. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Megan Peters, Patient Services
went there for a DOT physical. Jerked around from go. After waiting 4 days for the drug screen, went to pick it up. After waiting for 30 min, was told they could not produce it, come back in 2 days. HORRIBLE SERVICE. avoid at ALL costs!!
Business response:
Hi Michael, I'm sorry to hear about your experience at our clinic. We take your feedback very seriously and I would appreciate the opportunity to speak with you further. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Thank you, Megan, Patient Services
I was glad to be able to see nurse and the doctor but I had to wait a long time for the Doctor to see me...
ZERO STARS!!! Do not EVER come here if you want to be taken care of or get any customer service. They are awful!!! Please help yourself and do not even consider this place. Rude, dirty and unprofessional.
Horrible service. Long wait time. Would never go there again. Staff is not friendly at all. I waited one hour just to get my drug test. And even then they made me wait one more hour with excuse that the cup is not filled enough. It was more than half!!!!
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.8 star rating with 770 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.