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Physicians Immediate Care
- Joliet, IL
About this business
Location details
800 N. Larkin Ave, Joliet, IL, 60435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
All the staff were helpful and friendly. Dr D'Costa was a great doctor, thorough and friendly. I highly recommend this urgent care to friends and family.
I provided two insurances and Well Now did not send it to my secondary instead they kept billing me. After telling them to send it to secondary they said that is not what they do and sent it to collections. They now want me to pay them or pay collections and then resubmit my own claim to my secondary. Terrible billing practices
Business response:
We understand billing issues can be frustrating and want to help, Chantal. Please email us at billing@wellnow.com with the patient’s name, date of birth, visit date, and location so we can help.
They have a disorganized staff. I checked in and was bypassed by other walk-in for an extended time. They didn't care when left to use another vendor.
Business response:
Thank you for sharing your concerns, David. We never want a patient to feel unsupported. Our goal is always to provide transparent information and compassionate service. We value your feedback and will use it to improve how we serve our patients.
Nothing immediate about this place. The website is a nightmare to navigate, when trying to reschedule for an earlier time it's impossible to do, when I called to reschedule I was on hold for over 20 minutes with no answer, and when I showed up to the clinic I still had to wait over an hour and a half! Useless staff in the front desk just watching over patients while the hours pass.
Business response:
Hey Viviana, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com! -The Customer Service Team
this place is horrible. I've waited here e for a hour and watched like 3 people leave and still no call back. I've watched people go in before me that just walked in. I've been waiting here since 1:11 and it's 2:40 I'm thinking of just leaving at this point because I know that the here's gonna be no help in this situation. Waiting for an hour with no updates or assistance is definitely not okay. It's really disappointing when businesses don't value their customers' time. Did they give you any reason for the delay, or was it ... read more
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
Horrible place. Make an appointment for 11:30 and get told it's gonna be a longer wait 45 minutes after my appointment. The parking lot is literally empty and they took someone before me that just showed up with no appointment. Place is joke. Nothing quick about this place.
Bad experience! Nothing immediate about this place. They make you use your phone to login to their wifi and enter all your info while you are sick. I walked out and my primary care physician got me in same day 2 hours later. Smooth process. Not not put yourself through the misery!
DO NOT GO HERE, BILLING NIGHTMARE!!!! Service at the facility was fantastic for my son's broken arm, unfortunately billing is a nightmare. Insurance paid the bill right away, Physicians Immediate Care claims they have not received payment and they will not assist in resolving the issue. The call center refuses to call the insurance company directly or do a conference call with me on the line. I have attempted to call Physicians immediate care with my insurance company on the line with me and was told they cannot talk to... read more
If you have medicaid they do not accept it. The front desk worker was completely ignorant by the way she just kept on with whatever person she was on the phone with and spoke to me like I was the hired help. I will never go back there again. This is the 2nd time this place has made me feel insignificant
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4 star rating with 1,261 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.