Physicians Immediate Care's cover image

This profile has been claimed by the business owner or representative.

Physicians Immediate Care

3.9
  • Joliet, IL

About this business

Location details

800 N. Larkin Ave, Joliet, IL, 60435, United States

Get directions
WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 4:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
3.91,163 reviews
Select a rating
Mary E.'s profile image
Mary E. 
rating
2 years ago

I had taken my son to this facility for a drug test on Sunday 11/27/2022. When we arrived they posted his wait time as 0-17 minutes. After an hour wait my son inquired about the. remaining wait time as he was very uncomfortable. The person at reception went in the back and was heard talking with staff who all began laughing. When the receptionist returned she informed my son it would be another hour or two. We left without his drug test being performed. The lack of compassion and respect for clients was the worst I have... read more

Business response:

We are sorry to hear about your experience at our Larkin clinic. We take patient quality of care concerns very seriously, if you would like to discuss further, please feel free to send us an email at patientservices@visitphysicians.com. 

Aulia A.'s profile image
Aulia A. 
rating
3 years ago

BEWARE- they will charge office visit pay (copay) even if your insurance tells your no copay. Even if the service you get is fully covered. 

Business response:

Thank you for your feedback. Without knowing the full details of your visit, we can not offer you any information about what occurred. We suggest you contact our billing team to review the insurance claim; they can also help advise you what, if anything, can be done to rectify the situation. They can be reached at (855) 631-4563. 

Nicole R.'s profile image
Nicole R. 
rating
3 years ago

Was exposed to COVID and went in for a test on WED with symptoms. The tech did not even swab my nose all the way and was very put off that she had to test me. Rude is not even a word to describe the attitude. Test came back negative but I was sure it was because she did not stick the swab in enough. Told her my concerns and she said nope your negative, go about your business. Woke up Friday feeling the same way and went to a different facility - tested positive. So for two days I could have exposed dozens of people all becau... read more

Paige G.'s profile image
Paige G. 
rating
3 years ago

Had an appointment for 2:50. It is now 4:30 and I still haven't been back to a room or even triaged for an eye injury so bad that I can't see or open my eye. They had no problem taking my $60 though. Wtf is the point of an appointment if you have to wait even longer than the walk ins? I would've had a shorter wait time going to the ER if I could afford it. The other locations don't suck this bad. Go literally anywhere but here. 

Carlos H.'s profile image
Carlos H. 
rating
4 years ago

Apparently people with appointments later than me are skipped ahead. Also make you wait in your car. While other people can wait in the waiting room. This is a horrible place. 

Spencer S.'s profile image
Spencer S. 
rating
4 years ago

I am so annoyed. Every fucking time I come to this place they are always backed up. I understand Covid blah blah blah. But when I call to get an update from my car the ladies are incredibly rude and have such a bad attitude. This will be the last time I come here. Not to mention they really don't do nothing for you. They make you feel like such a lab rat and rushed. 

Alexis C.'s profile image
Alexis C. 
rating
4 years ago

First off 165 for a visit with someone who doesn't have insurance? Way to much! Damn near are in the middle of a recession, not to mention pandemic why would I have 165 just to be SEENN. Then the two ladies at the front had no compassion at all just wanted the money upfront before even filling out paperwork. Not affordable for middle class, working students, with children. No wonder they were empty and always are when I drive past.That's ridiculous. Not to mention girl at the door took my temperature with no cover over the t... read more

Bret M.'s profile image
Bret M. 
rating
5 years ago

I would highly highly recommend STAYING AWAY from this place. It is by far the most unprofessional phone staff I have ever worked with. I say phone staff because due to COVID, that's the only way to speak with anyone. They don't let any patients in the building. During my visit I waited over 2 hours in my car to get a Covid screening done outside. That wasn't the issue. The staff that day was nice. They told me I'd have my results within 5 days. They said they usually return in 3 days but have to quote up to 5. Today, as of ... read more

Business response:

I am very sorry that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and your comment has been forwarded to our Quality and Compliance team. I would appreciate the opportunity to speak with you to discuss your experience. If you wouldn't mind, please email me at patientservices@visitphysicians.com with your contact information and we will get back to you as soon as possible. 

Kim M.'s profile image
Kim M. 
rating
5 years ago

Awful waiting time... my father had an appointment for 11:30 am and we waited more than 45 minutes to be called in. What's the point of having an appointment option if the doctor cannot see patients within a reasonable time. I will never use this service again, neither should you! 

Business response:

Thank you for your feedback, Kim. I am sorry that you were unhappy with your visit, and I apologize for the long wait. Some of our clinics have been experiencing longer than usual wait times due to the flu, and we are trying to make adjustments to account for this. Thank you for letting us know. 

Frequently asked questions about Physicians Immediate Care

How is Physicians Immediate Care rated?

Physicians Immediate Care has a 3.9 star rating with 1,163 reviews. 

When is Physicians Immediate Care open?

Physicians Immediate Care is open now. It will close at 8:00 p.m.