Physicians Urgent Care

Amber C 

on BBB

a year ago

I scheduled a sick appointment for my son at 1:45 p.m for a 6:20 p.m appointment and had to pick him up from school cause he wasn't feeling better yet. We arrived at Wellnow at 5:50 p.m I received a text messaged that said please reply with a "A" when you've arrived so I did and came in and sat down and received a messaged that said thank you for checking in so about a half hour goes bye and I walk up to the receptionist and she's said no you should of came and told me you was here you could of already been seen and gone in ... read more

June D 

on BBB

a year ago

This urgent care used two different billing codes for my visit resulting in an additional $50 out of pocket for me. Never had any issues with urgent care visits until I went to this location for the first time. Been on the phone for 2 hours and still do not have a resolution. 

Michael F 

on BBB

a year ago

Dec 4 2022date of service for severe chest cold. Treatment was given X-rays and antibiotics prescribed. The problem starts will billing office. Recently retired employer based insurance expires 11/30 only insurance that is valid is ******** Advantage through UHC. Claim through UHC originally denied. Appealed decision won and payment for claim was sent electronically 7/14/24. EOB was sent and I retained statement continued to be billed for service, unable to contact billing office to correct problem over the phone nor could U... read more

Gaya B 

on BBB

a year ago

Frustrating Experience with WellNow's Billing and Customer Service:I recently had a very disappointing and frustrating experience with WellNow that I feel compelled to share. After receiving healthcare services in April 2023, I was surprised to receive a bill in October 2023 that did not reflect my insurance coverage at the time of service. Despite my several attempts to resolve this issue by asking WellNow to bill my insurance correctly, the situation was mishandled, leading to unnecessary stress and confusion.When I receiv... read more

Veronica A 

on BBB

a year ago

Came in and the two receptionists said to scan a bar code. When I told them I was having trouble with the form online on my phone she just resent it to my phone and told me that was my only option. As I asked questions the one lady was annoyed and continued to try to get me to basically remove myself from the front. The other male receptionist was decent enough to explain things. I had preregistered at 4:30 still havent been seen and it is 6:44! They called my phone to come in only to be put in another waiting room and then ... read more

Mom K 

on BBB

a year ago

The 2 receptionist at desk to sign in were talking to each other when I arrived. Told me to scan bar code to register and sign in. I had to do all the paperwork myself and they sat there talking. Had trouble with the app to sign in, they would not help and said put 0's there as any answer. I said way am I doing you job and the Dr can out to yell at me for talking to them. Needless to say wee ended up getting less than good care at the Weelnow in ************, **. and was told maybe you'll have to go to an emergency room. 

Seriously A 

on BBB

a year ago

Im not convinced anybody is working here.Been waiting TWO HOURS for a sports physical Same people waiting in the waiting room since we arrived For real. Go somewhere else. Clown act here. 

Jim S 

on BBB

a year ago

poorly run 'clinic' that offers telehealth video conferencing. Sick for a week trying to get a test to see whats wrong with me, kept buying televideo calls. But no help. Today i find out they dont even do blood draws. I could have died trying to get a service they are too sloppy to tell me they may not provide. 

Angelina A 

on BBB

a year ago

**************** and phone service were below average. I called this location directly because I was told in person that I had negative results but then received texts messages for discharge days later saying to follow medication instructions. I did not receive any medication instructions so I wanted to call and clarify. The woman who answered the phone ignored me for 5 minutes while I could here everything going on in the background and then hung up. I am still unsure if I have strep throat.