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Physicians Urgent Care
- Mishawaka, IN
About this business
WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family. With the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services.
Location details
505 W. Cleveland Rd, Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
*****. Went to our local WellNow many times, no issues before. This particular time they saw me quickly and sent me to the hospital ( never asked for payment, I knew I was in the system so figured they would send the bill.) ******* got a bill months later that said "FINAL NOTICE, WILL GO TO COLLECTIONS IF NOT PAID"- only to find out they TOOK my money out of my *** account the same day! Never got a bill until that day. No warning, and instead of $165, they took $400! I use that account for my son's therapy and they wiped it ... read more
I rarely need to visit an urgent care but in the past I have chosen the Well Now on *********** in ***********, **. They had a clean environment and friendly staff. Today I had an eye injury and when I called my optometrist they advised me to visit urgent care for an exam. I got there and they handed me a tablet and told me to enter all my info and scan my ID and health insurance, a little annoying but I understand things change. I give the tablet back and the woman advised me I had a $40 copay. I told her I didn't have a co... read more
I brought my autistic child into WellNow Urgent Care in **************, ** for a st*** test 5 months ago. I just received the first and only bill labeled "final notice" with a $375 charge with no sign of insurance claims from his ********* I called the WellNow billing department who stated they filed the claim but it was rejected by ********. After calling ********, the customer service *** stated that it had been rejected because there was a **************** on file and all WellNow needed to do was ***rocess the claim to bo... read more
Went to lockport wellnow, the medical attention I got wa* great, but the billing and cu*tomer *ervice wa* the wor*t I have ever experienced, received 1 bill for my copay and paid it promptly, month* later *tart getting call* from debt collection that I owned ***** but I never *aw a bill called cu*tomer *ervice and they *aid they couldnt help me. Never found out what the bill wa* for ...la*t time I will u*e wellnow don * 8/26/2024
Their website clearly states that they do STI screenings. I usually go to ***********************************, but WellNow was much closer so I decided to go there instead. I tell the receptionist that I'm there for an STI Screening and fill out the paperwork. The provider walks in (*********************) and says "so it ***** when you pee?"No? I never said that. What a weird thing to assume.... I'm here for a yearly screening. He told me that he's never heard of that in 26 years of being in the medical field. Then he says s... read more
I received a bill 2 year 5 months after my visit stating I was turned into a collecting agency. It didn't matter that I never received a ***** ***** changed my address, never changed my email address, ***** changed my phone number. Since it has been turned in to the collection agency they cannot answer any of my questions because they state they cannot see anything, But I can log onto Well now and pay my bill. Make this make sense. Well now blamed it on my insurance and I check with insurance and they paid their part of the ... read more
Terrible customer service! Be VERY careful what you sign. They took out the payment that was owed without my consent from my bank account. When I thought I was signing authorizing payment for my visit, apparently it was for ANY payment. They refused to refund the money to my account. My insurance company had already mailed them a check for the amount owed, if only they had waited for it. Now I have to wait until they receive it to get my money refunded.
I strongly recommend considering an alternate location. I have encountered numerous issues at this particular branch, primarily due to the unprofessional conduct of certain staff members. For example, ************** has demonstrated a lack of seriousness in his duties, often misdiagnosing patients (me and my family) or inappropriately asking what medications they would prefer, seemingly just to expedite their departure. This has been my personal experience, and it reflects a significant level of unprofessionalism.Additionall... read more
My daughter was denied services due to improperly billing my insurance. I have a bill from my insurance stating that the codes are not correct and until it's corrected myself nor insurance ain't be responsible for payment. They were asked to resubmit the diagnostic codes and it was rebilled in May 2024 from services in Jan 2024. My daughter balance is now 190 and some change which is being paid through my job (deductible) she did pay the copay. Even so, ***** is to be denied care. I think there is an issue with race here too... read more
Frequently asked questions about Physicians Urgent Care
How is Physicians Urgent Care rated?
Physicians Urgent Care has a 3.8 star rating with 1,520 reviews.
When is Physicians Urgent Care open?
Physicians Urgent Care is open now. It will close at 8:00 p.m.