Physicians Urgent Care

Corey B 

on BBB

a year ago

If I could give a zero I would. We have been fighting a bill that they refuse to fix from our insurance company. They keep charging us $140 however we only owe $19.80. we have sent them countless emails, made several phone calls trying to get them to change it but they refuse. We have documentation of the emails with the letter of benefits attached from our insurance and everything. They sent the bill to collections instead of fixing the bill 

Sally S 

on BBB

a year ago

I was sent to WellNow for a pre-employment eval/physical. I had been there previously for an ear infection. The business for which I work has a contract with them so the visit is completely covered and billed to said company. Not only did WellNow send me a bill for the visit, they CHARGED MY BANK CARD FOR THE VISIT without my knowledge or permission. While disputing this with my company's HR, they told my representative that they were going to send me a check; when it would be easier and faster just to reverse the charge on ... read more

Kyle W 

on BBB

a year ago

I went to WellNow in 2022. The appointment was billed incorrectly to my insurance company. They never send a physical bill to my address (they said they did). I begin to get collections notices. After hours on the phone with both WellNow and my insurance it was rebilled correctly and I was told no balance remained. This was in 2023. Last Week May 2024 I get a collections notice for the same item. I call WellNow they tell me I have 0$ balance. I call the collector they say the received a notice on April 29th 2024 for the bill... read more

Victoria M 

on BBB

a year ago

Actual facility and staff is wonderful. Billing is a nightmare. My daughter was on her fathers insurance which they incorrectly billed. I got a bill (on a Saturday which is their custom- shady) for 400 dollars. Both my ex husband and I called about this and corrected the situation. Three months later on another Saturday another bill comes for 400 and now Im threatened with collections. Absolutely ridiculous- do your job billing department. I have a feeling bills are sent because there are poor saps who will just pay them off... read more

Roxanne J 

on BBB

a year ago

I visited a well care in ******** ******** this afternoon to get care for a loved one. We had waited over 2 hours, a nurse with a very bad attitude snapped at me that another woman came in and couldn't breathe, explaining this womans medical situation and what her care was going to be. I was put off by this as a fellow health care worker I don't believe it is appropriate to discuss another patients medical issues as it borders on violating hippa laws. I then am asked for my mother to come back in and as my mom was trying to ... read more

Anthony O 

on BBB

a year ago

On December 21, 2021 I was injured on the job and have been out of work on Comp since. My initial contact with medical care was at Wellnow in ********. I had to visit this facility a couple times within that year due to COVID related scares. My insurance was supposed to cover the bulk of everything. ******'s Comp was supposed to take care of the rest. I have endured ongoing hassles with billing because they keep putting everything in and out of collection. Yesterday I received a notification from ***************** in an atte... read more

Sara O 

on BBB

a year ago

Got a bill for a service for my daughter in the ************, ** area for a date of 01/26/2018 with a bill for $138.16, but funny thing is we live nearly 150 miles away and she had seen her personal provider in **************** by coincidence 01/25/2018 and gotten a prescription! Was not even associated with Wellnow or this clinic as I happen to work at the clinic where my daughter went and would have been livid and climbed someone's a** if we would have been sent to collections. My daughter at the time was a minor and I wou... read more

Todd D 

on BBB

a year ago

I was traveling for an ***************** in ** when my son fell ill. The treating nurse was pretty good despite being overwhelmed. The problem is this companies billing. Upon arriving home, I received an additional bill for a balance of $50 that my insurance didn't cover because this visit was out of state. I received a text message from WellNow stating if I paid the bill today, I would pay $42.50 to settle the bill which I did immediately, and it cleared my bank. Two months later on May 9, 2024, I get a call from Phoenix Co... read more

Morgan B. 

on BBB

a year ago

They started to double charge. They kept sending a bill, even texting about the bill. I sent in proof that I paid the day of the visit, giving a copy of the bank statement, they still refuse to correct it. Tried to give one more chance and they tried charging $100 when our copay is only $15.