Physicians Urgent Care

Mary M 

on BBB

a year ago

This morning, I went to the WellNow Urgent Care in ******, **. I am a senior citizen and have *************** Insurance. The receptionist insisted that their "system" also needed to see my ******** Card. I explained I was told by my insurer to never use my ******** Card, that their card covers both! The receptionist then told me that I would be responsible for a $40 co-pay, even though my insurance card states $0 copay. After a very lengthy discussion which I stood firm, I was finally seen and treated. Upon leaving, I called... read more

Denise F 

on BBB

a year ago

Gone to Well Now in ********** ** several times and service was great! But the last time was a nightmare! I injured my Achilles on a storm door, got stitches, asked for antibiotic and they said I didn't need it, I told them I know my body, but nope no antibiotics. 5 days later...boom infection, pain, so I went to the urgent Care, they had a sign on the door SORRY DUE TO UNDERSTAFFING THIS OFFICE IS CLOSED! Returned the following day, did a skin culture on my wound, sent it out, 2 days later they are calling me to tell me I h... read more

Bryan A 

on BBB

a year ago

Office demands copay when my insurance confirmed no copay is required. 

KRISTIN M 

on BBB

a year ago

I was incorrectly charged for a visit on 8/1/24. My insurance has paid in-full the allowable amounts. I have made 3 phone calls to WellNow to request reimbursement and sent 2 emails to their email. Every time I call the 800 # I am told a check should be arriving soon or that I would receive a call back. Neither has happened. I was a bit hopeful when I put a negative ****** review and they responded with a new email address. I sent an email. I received no response. That was 5 days ago. Tonight I sent another email requesting ... read more

Julie V 

on BBB

a year ago

Went to wellnow for sons apt. ************* card was lost we still havemt recieved a new card . Was told by staff they do not look up insurances. Staff was *** instrested in their own personal conversation rather help. Was told i had to pay out of pocket evem though had insuranc What md office or urgenr care isnt able to look a child insurance Went to a different urgent was seen no problems office was able to lookip hos insiramce 

Alyssa S 

on BBB

a year ago

I brought my daughter in for a physical and was up charged for a different service then sent a bill for the difference. When I tried to inquire about the discrepancy and why it wasn't billed to our insurance, the billing department lacked training, follow through, and customer service. I was told on two occasions that a manager would get back to me. It has been two months, and no one has reached out. Why was I asked for a 'co-pay' when nothing was being billed to insurance? Why change the nature and price of the appointment ... read more

Vicki H 

on BBB

a year ago

My daughter used WellNow. They never sent a bill. We received a collections notice only. DO NOT go to WellNow. Find another urgent care. 

Stefanie R 

on BBB

a year ago

Billing department is a scam. Their systems are extremely faulty. Took my daughter for a sports physical, which required prepayment prior to even being checked in. I did that and received a receipt. Then 2 weeks after the visit I was sent a bill. They mixed up patient numbers and could not be resolved by proactively calling. I had to email the receipt received from them to a general email address and got no response. Instead received repeated phone calls and text message saying I had overdue payment. Calling again I was now ... read more

Robert D 

on BBB

a year ago

I received a bill from WellNow in July for services rendered over 2 1/2 years prior. I called to find out what it was for and was told they were re-filing with my insurance and not to pay the bill. I then received another bill on 9/7 stating that I still owed the money only to find out that they sent it to collections on 9/6, the day before I got the bill. WellNow says there is nothing they can do. I can't even pay the amount due because it was sent to collections. I tried calling the collection agency and they said there is... read more