Physicians Urgent Care

John B 

on BBB

a year ago

Went to Wellnow in ** for a table saw injury in April 2022. Had to pay around $280 up front which is unusual but I paid since I needed treatment. Great five star doctor but over a year later I am still dealing with billing out of *******. My insurance paid the bill and Wellnow owes me over hundred dollars back. They did say that it was odd that I paid so much up front and keep saying they will refund me in two weeks and they never do. Billing is frustrating to deal with if you are lucky enough to get a chance to talk to anyo... read more

Esperanza M 

on BBB

a year ago

I have been doing the asbestos physical exam for my job for 3 years in Wellnow this clinic on ******************************* In my opinion the prices are more expensive every year, the figure they have when you pay online is not true, you have to be prepared to pay a few dollars more, I paid online $165 and at the clinic they asked me for about $75 more.In the year 2022 I paid $105 exam total.In 2023, my colleagues and I had to do and pay for lung plates, when these exams must be done every 5 years and mandatory by the work... read more

Tommy J 

on BBB

a year ago

Worst ever experience Ive ever had waited 1 hour and a half to be seen with pre appointment! What a joke staff unprofessional as well which didnt help 

Porschea M 

on BBB

a year ago

The fact they wont let you be seen until you pay a past due balance is absurd! Never asking a potential patient how they will pay but just telling them without payment you wont be seen. Never been to any urgent care, physicians office or er where that has been told. 

rudy w 

on BBB

a year ago

If you have more than one insurance providor, don't visit tyhis place. They will process one of the insurance checks and keep billing you even after they get paid 100%. This is not right, and its not just a one off problem, it happens each time. I'll never go here again. 

David S 

on BBB

a year ago

My credit card was charged $100.00 for the service I received the day I went. 15 Days later my credit card was charged $100.0 again- for the same service. After 3 phone calls of someone telling me they reversed the charge the representative tells me they only do Paper Check refunds and it will be 2 to 3 weeks before I receive it!!! 

Amy B 

on BBB

a year ago

I had a horrible experience at this clinic...specifically with the girl that was working at the front desk. I was extremely sick (hence the reason for my visit) The girl at the desk, informed me that ALL patients must fill out the online registration forms via their phone, so I complied. I completed the forms and and was waiting patiently to be seen, when an older couple came in. She proceeded to tell them that since they are not tech savvy, that she would bypass the online registration process for them. She then led them ba... read more

Rebecca C 

on BBB

a year ago

Went to 2 urgent cares trying to get a tetanus shot first in Niagara Falls she told me I had to register thru online and do all theyre paperwork for them (which took me over a half hour to do a couple weeks ago when I took my son due to me having problems comprehending things I read) and then it would be at minimum an hour FOR A TETANUS SHOT ONLY and there was only 2 people waiting so I left as I had to pick my son up went to grand island one today and told her I have problems doing the online due to comprehension issues and... read more

Amy C 

on BBB

a year ago

Charged Double Copays. My daughter was seen at a well now for a possible broken finger. The facility told me they didn't have x-ray personal and gave me a "fast pass" to come back the following day for an x-ray. Was told there wouldn't be another copay charged as long as I had the pass. Started receiving bills in the mail for the 2nd copay that I was not supposed to be charged. Contacted well now 3 different times as I kept receiving bills. Was told each time to disregard the bill. Just got a bill from a collection agency th... read more