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Pleasanton Veterinary Hospital
- Pleasanton, CA
About this business
Location details
5737 Valley Ave., Pleasanton, CA, 94566, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Lost a pup during a c-sectiOn. Not sure why we needed to get X-rays on a mom in labor who delivered one already. This caused a lost pup. Poor judgment on vet. Only cost me $3500. The value of that pup including tears and sadness to go along with it. Can't help but think there's more they could have done for that pup. Yeah it's time consuming to resesatate a pup, but that's your job. Otherwise it went well for the other pup who lived, and the 2nd pup that was born in the car. *** identify: The young blond girl with the whi... read more
Business response:
We are so sorry to hear about your Loss. Our sincere condolences to you and your family. I am afraid that you have mentioned the wrong hospital as we did not see your Pet here at Pleasanton Veterinary Hospital. Previous response 3/3/2020 We take our client feedback very seriously but unfortunately, we cannot identify you as a client based on the name this review was posted under. We kindly ask that you give us a call at your convenience so that we may further address your concerns or clear up any misunderstan... read more
Cat is having accidents outside litter box and having blood in urine. $1,000 for the recommended diagnostic testing?! No thanks, let's try antibiotics and then go from there because then it's obviously crystals which then the treatment would be either prescription diet or surgery. Okay, let's try prescription food since antibiotics only helped a bit. No, the doctor won't prescribe food that could help treat my cat, still recommends the $1,000 diagnostic testing. During this time when people are not working I would hope that ... read more
Rips off Pet Parents. I called Pleasanton Veterinary Hospital, they convinced me to come in because of a "Free" first vet visit. I saw Dr. Michael Engelsgjerd. He handled my very fussy dog, and was very knowledgable about her issues. Something tipped me off when he pointed at the canine teeth cleaning chart and informed me that my dog needed this. Like a snake car repair shop they default to something you don't need and try to charge you for it. During the examination he said he would be taking some blood tests. I consen... read more
Note: Pleasanton Veterinary Hospital was sold by Dr. Scharge (he retired) to some corporation. Ignore all reviews prior to 2017 because the entire staff is new except Beth at the front desk. Dr. Scharge did not tell anyone he retired so that the corporation that bought his practice could install new vets without losing customers (and keep the 5 star Yelp ratings.) Dr. Scharge always worked with other vets that came and went, so it took me a while to realize that this business had changed hands. Slimy on all parts (that h... read more
Business response:
We appreciate your feedback and would like the opportunity to address your concerns further. Unfortunately, based on the account name the review is posted under, we are unable to identify you as a client and therefore cannot reach out to address these concerns. We kindly ask you please give us a call at your convenience and our practice manager would be happy to receive your feedback.
Please take your animal somewhere they'll be better cared for. I used this facility for several years and had an "ok" experience. My 11 year old cat had been acting strangely, lethargic, hid in the closet for three days..so I brought him in. They recommended a senior blood panel and after an exam, removal of several teeth. They said he was in otherwise good health. We proceeded with the extractions, which went as expected (although the cost was far outside of the initial estimate range). I administered the follow up me... read more
We have been coming to PVH on and off for the past 5 years with out dog and two cats. The level of care is adequate and no issues on that front, though in general it's been a bit more hit/miss lately. Main issue is their estimates and cost models are completely out of whack. You will pay a premium for standard visits, checkups, labs and shots and an even higher premiums for less standard tests and labs... I can live with this. Vets seem to always go overboard on recommended tests and for past 3 visits have grossly gone over ... read more
The hospital is currently undergoing a corporate takeover and my family was very negatively impacted by the amount of stress it has caused Dr. Godfrey. After receiving a very inappropriate voice-mail from the doctor, I followed up the office manager immediately. Which to no resolve ended up feeling like a waste of my time. We lost our family pet of eleven years through absolutely no fault of the clinic. However she did pass and my last memory of her passing is that of an argumentative, dismissive, unapologetic, self-righte... read more
Business response:
Thank you for taking the time to write this review, Aly. We value your feedback and apologize for the negative experience you had. In the future, we will be more sensitive to this issue and strive to provide better service to our clients. We know far too well how difficult it can be when you lose a beloved pet companion. It was never our intention to make that process any more stressful or upsetting. If you wish to discuss anything further, please do not hesitate to call us at your earliest convenience.
I drove a gravely ill dog that was carried into the Pleasanton Veterinary Hospital after being advised by one of the Human Societies to go there. The Humane Society told me not to call because they will probably turn me away. She said to just walk in and tell them it is an emergency and present the dog. The dog is not mine, I was only the driver doing this young and scared teenager a favor. The Humane Society advised me to ask the Pleasanton Veterinary Hospital to contact the Paws In Need Fund and they could assist in ge... read more
We took our animals here for years. We always felt that we were being "sold" services. It was always a high pressure sales environment but we continued going. We were told that our dog had a heart murmur but that it was nothing to worry about. He stopped chewing bones, his jaw muscles were atrophying and he was prematurely grey. For years the PAH vets continued to tell us that his murmur was nothing to worry about. One day he collapsed while chasing a ball in the yard. He was seven years old. Since PAH was closed and ... read more
Frequently asked questions about Pleasanton Veterinary Hospital
How is Pleasanton Veterinary Hospital rated?
Pleasanton Veterinary Hospital has a 4.6 star rating with 482 reviews.
When is Pleasanton Veterinary Hospital open?
Pleasanton Veterinary Hospital is closed now. It will open tomorrow at 8:00 a.m.