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PM Pediatric Urgent Care
- Urgent Care
- Annapolis, MD
About this business
Location details
2301A Forest Dr, Festival at Riva Shopping Center, Annapolis, MD, 21401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 11:00 p.m. | |
| Tue | 9:00 a.m. to 11:00 p.m. | |
| Wed | 9:00 a.m. to 11:00 p.m. | |
| Thu | 9:00 a.m. to 11:00 p.m. | |
| Fri | 9:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 9:00 a.m. to 11:00 p.m. |
I would give zero rating if I could. This was the closest open office to me. I came by at 9pm on Friday with my 3 yo daughter, who hit her head and had a good amount of blood running down her face. The front desk person- not concerned at all.. just looked at me and asked if we had an appt.. no it's an urgent care.. she looked right at my bleeding daughter and said they were not accepting any more appt and it was by appt only. Mind you the parking lot was empty and there was one child in the waiting room at the time. Had to p... read more
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Our provider and nurse were understanding and efficient. They were really sweet and provided the experience we always love and expect from PM peds. The lady at the front desk would rather have been ANYWHERE else. I mean she probably would’ve preferred to be walking barefoot on legos or her very own norovirus experience. We came in almost thirty minutes before closing but waited around for 5-10 minutes before she came up to the front from whatever she was doing in the back (not a big deal at all, it’s a busy season). Sheput ... read more
We were there for over 2 hours. They forgot about us, while my son had a nebulizer treatment, we stopped it when we saw it was looking finished. The nurse popped in later to ask us if anyone came in to check us? We told her No and she said the doctor should be back soon. She finally came back. I’ve never had to wait that long at PM Peds and we normally come to PMPeds for my kids. Thank you.
My child received x-rays by someone who rushed, didn’t take proper photos and now I am dealing with a 3 year old who was misdiagnosed. They do not have X-Ray technicians and do not disclose that they aren’t actually trained to treat fractures. A waste of time and money.
Business response:
Thank you for providing your feedback and letting us know about this issue, Lindsey. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Improve your customer service skills and bedside manner.
Business response:
Thank you for providing your feedback and letting us know about this issue, Lori. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Work on customer service skills and bed side manner
Business response:
We apologize for any negative experience you had at our urgent care facility. We take your feedback seriously and will work on improving our customer service skills and bedside manner. Thank you for bringing this to our attention.
It was a rough visit. Seemed understaffed and out of stock on supplies. The nurses and doctors were super friendly and I believe trying their best. We were there for 2 hours and didn’t get much help for my son.
Business response:
We apologize for the inconvenience you experienced during your visit. We are constantly working to improve, thank you for your feedback.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 606 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 9:00 a.m.