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PM Pediatric Urgent Care
- Urgent Care
- Pasadena, CA
About this business
Location details
3849 E Foothill Blvd, Pasadena, CA, 91107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
I’ve been to this pediatric office before and never had an experience this terrible. During my most recent visit, while my 4-year-old was in severe pain, the receptionist, Mandy, was rude, dismissive, and completely unprofessional. As I tried to calmly explain our situation, she rolled her eyes, cut me off mid-sentence, and turned to the next person, even apologizing to them as if I was being unreasonable. Mandy’s behavior was disrespectful, unacceptable, and entirely inappropriate, especially in a pediatric setting. A rece... read more
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Front admin person was rude and didn’t seem like she liked her job at all. It’s the last type of person you want to be greeted by when you’re bringing in a sick child. Went in Thursday night June 5th.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Your nurse was rude to me and rough with my child. Your diagnosis was completely wrong and the visit was a waste of time.
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
We went here to get my daughter checked for her rashes. Front desk was very friendly but the person who checked my daughter, i don’t know if she was a doctor or nurse. I forgot her name but She wasn’t very helpful. It feels like she was in a hurry. She just touched my daughters neck, didn’t even look at it or examine it that much and didn’t even explain well on why she thinks that my daughter’s rashes was fungal and not a heat rash. She prescribed medication right away and said we are all good. I have questions but i didn’t... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Their email doesn’t work. I needed info regarding my baby’s last visit and sent an email, it bounced back.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Unpleasant staff members. The provider that came in did not listen and dismissed my concerns. The provider also seemed in a rush and careless about my feelings. I was very clear about my chief compliant and reason for visit, but the provider tried to make decisions for me and I had to advocate and be assertive to get what I came for. Horrible care and experience.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
The care was minimal, quick and left us with questions. The test results are still not in after 24 hrs and after calling found out that they won't be available for 72 hrs. This does not make much sense should a child need treatment within the first 48-72 hrs. I don't see how that timeline aligns with "Urgent Care". We were also not told any specifics about when to expect results, what to do if they were positive, what to do in the interim with school and being around others. I should have waited to see the PP rather than tak... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Gina. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
No knowledge of medicine is present here and you are better off consulting your neighbours
Business response:
Hello Salehi, Thank you for sharing your feedback with us. We are concerned to hear that you did not receive satisfactory service during your visit. At PM Pediatric Care, we strive to provide expedient and excellent service to all our patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We wish you and your family ... read more
I have been to the PM pediatrics clinic in Pasadena 3 times. The first 2 times were great. This time was horrible. The front staff has always been wonderful including this time. The NP who saw my daughter yesterday was terrible. It felt like she was rushing through the appointment. She handled my 14 month old daughter very roughly and forcefully. My daughter is already scared of doctors offices after getting vaccines, and so she cries and screams, however normally nurses and doctors are very patient and warm with her. They g... read more
Business response:
Hello Ashley, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.3 star rating with 555 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 11:00 p.m.