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PM Pediatric Urgent Care
- Urgent Care
- Livingston, NJ
About this business
Location details
571 W Mt Pleasant Ave, Rt. 10, Livingston, NJ, 07039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Was glad to be able to go to an urgent care that have late hours. However, the front desk could be more professional. Seeing as there are patients and family in the lobby. The front desk representative was on the bluetooth earpiece taking a personal the entire time.
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
Felt rush and was not fully confident at the assessment of the PA. For a pediatric clinic, they are not that patient with little kids that are afraid to get a test.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
While the staff at the front desk was wonderful, Maya Silbert, MD was not. My son was given a throat culture, and when she finally came back in the room with his results, she kicked him in the foot because he was on his phone. The culture for strep was negative. Although he was presenting with a sinus infection, and we'd been treating with over the counter meds for 12 days, she said without a positive strep test she wouldn't prescribe meds. Said "It could be allergies," even though I said he's been tested and doesn't have al... read more
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Online booking system didn’t have the correct opening hours. On MLK day we made an appointment at 12:15pm at the Livingston location, but it doesn’t open until 4 pm. The nurse was nice but brutal in his way of taking a throat swap, could use some improvement there.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Absolutely awful experience. Terrible care and misdiagnoses. I would like a call from someone in regards to our 11/18 appointment asap. 908-510-3796
Business response:
Hi Manuel, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
My daughter came in on Saturday to the Livingston NJ location. She is 20years old and was able to speak on her own behalf regarding how she was feeling. Whoever saw her spent maybe 5 minutes with her, had no bedside manner and dismissed her and her symptoms without giving her any true diagnosis or real exam. She was prescribed antibiotics but when asked what she could also do got no answer. I am extremely disappointed and feel she was not treated correctly. I have never had this problem in North Brunswick
Business response:
Dear Deborah, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we are committed to providing top-notch care and we believe in kindness and respect for all of our patients and families. We welcome the opportunity to speak with you personally about your experience and hope to regain your confidence. Please feel free to message us with the details of your visit at info@pmpediatrics.com, and a member of our Patient Experience team will... read more
Poor office management that make checking in a very difficult process and that’s even if someone is there when you have an appointment at that time. Very rude.
Business response:
Hello Michael, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
The doctor came in asking why we didn’t see our normal pediatrician. He was cold and very dismissive. Our visit with him lasted no more than 5 minutes. Waste of our time.
Business response:
Hello Deirdre, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we strive to provide top-notch care, outstanding customer service, and we believe in kindness and respect for all of our patients and families. We would welcome an opportunity to speak with you further about your concerns. Please feel free to send us a private message to info@pmpediatrics.com, and a member of our Patient Experience team will reach out directly. We hope tha... read more
Bedside manner was not good. Patient’s pain was not acknowledged and doctor made her cry but brushing her off
Business response:
Hello Kim, Thank you for sharing your feedback with us. We are concerned to hear that you did not receive satisfactory service during your visit. At PM Pediatric Care, we strive to provide expedient and excellent service to all our patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We wish you and your family wel... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.1 star rating with 724 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 10:00 a.m.