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Polaris EPIC 8640 robotic cleaner
I’m not sure this was worth $1100.00. So far, the basket has opened on its own twice, dumping all of the debris back in the pool. It somehow got stuck in one place, scratching the top & today, the back filter fell off. My dolphin did a much better job at picking up dirt & leaves. This one has to run multiple times.
Business response:
Hi Darlene, We are so sorry to hear your EPIC 8640 isn’t meeting your expectations. We’d like to understand your cleaner issues a bit better so we can help. Please email us at customerfeedback@fluidra.com so we can continue the conversation and troubleshoot each issue. Thank you, Your Polaris Team
Easy to use and clean but it doesn’t have very good suction power….doesn’t pick up fine dirt/sand on bottom of pool
Business response:
Hi Elaine, Thank you for taking the time to leave a review. To help with fine dirt and sand, we recommend a fine filter canister for your EPIC 8640. Please respond to this email with your address and date of purchase so we can continue the conversation and get you some help. Sincerely, Your Polaris Team
Horrible experience. Used it for over 7 hours to clean my pool and it was still dirty. I would not recommend this product
Business response:
Hi Michael, We are so sorry to hear you’ve had a horrible experience and we want to help. We are wondering if you would benefit from a fine filter canister, depending on the type of debris you have in your pool. Please email us at customerfeedback@fluidra.com so we can continue the conversation and get you some support. Thank you, Your Polaris Team
Frequently asked questions about Polaris EPIC 8640 robotic cleaner
How is Polaris EPIC 8640 robotic cleaner rated?
Polaris EPIC 8640 robotic cleaner has a 4.6 star rating with 480 reviews.
When is Polaris EPIC 8640 robotic cleaner open?
Polaris EPIC 8640 robotic cleaner is open now. It is open 24/7.