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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
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Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
The Tuesday “Date Night” dinner 5 course special was excellent. Menu had a few choices to pick from for each course. Portion of entree was a great size for a shareable meal. The dessert options were also good size. I had the chocolate cake it was huge and very delicious. The atmosphere was quite cozy and the staff was very prompt, friendly and courteous. Price of this dinner special was more than worth the value. Overall I had a phenomenal experience and I highly recommend this restaurant.
Business response:
Hello Jennifer, Thank you for all your kind words. For starters, happy belated birthday! We are so happy that you chose to dine with us on your special day and are happy to hear that you had such a lovely experience. We take great pride in our work and your kind words provide affirmations for all we do. We look forward to serving you again in the future.
Server took down an order incorrectly and offered to get the Manager to fix it. Our friend decided to eat the steak anyway. Bisque and caprese salad was salty. The rest of the food was very well prepared and delicious. Entrees are a little pricey.
Business response:
Thank you for your review. We apologize for your poor experience on your visit. We will work to make improvements in order to provide guests with the best experience possible. Thank you again for this valuable feedback. We hope to see you again soon.
Food was out of this world. Service was very good.
Business response:
Hello George, Thank you so much for your feedback about Portico. We take great pride in our work and your kind words provide affirmations for all we do. We look forward to serving you again in the future.
We waited almost 2 hours for our food. They completely forgot us. We watched people come and go. I finally got the manager and said he would check on it and then sends the waitress back to tell Us it will be another 5 minutes. It took almost another 10. The manager never came back to let us know anything and nobody came to see how our food was once we got it. There ended up being a big peice of plastic in my food so I then asked for the manager again. It was just the worst service ever!! After the plastic incident they ended... read more
We had a fantastic experience. The service was excellent and the food delicious!
Business response:
Thank you for your feedback! We're very happy to hear that you enjoyed your time with us and look forward to serving you in the future.
Bartenders provided outstanding service
Business response:
Hi Fred, Thank you for your feedback. We're happy to hear the the bartenders provided outstanding service. We hope to serve you again in the future!
We loved the whole experience. Will return. Left my points card in a machine. Was it turned in?
This was our first dining experience at Portico. The food was indeed excellent and so was the service. We were seated immediately and our server, Sarah was attentive, menu knowledgeable and very pleasant. We were pleased to see that many of the ingredients were locally sourced. The two things to point out: 1. the meals were a bit pricey and 2. include a few more wine selections, add a couple of pinot noirs. Overall we had an excellent time.
Business response:
Hello Dave, Thank you for taking time to provide feedback about your time at Portico. We appreciate all your kind words and we will be sure to share them with Sarah. We will provide this valuable feedback to our management team to improve for the future. We hope to serve you again soon!
Food was delicious, served timely and hot. Enjoyable evening.
Business response:
Hello Ron, Thank you for your feedback! We're very happy to hear that you enjoyed your time with us and look forward to serving you in the future.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,531 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.