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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
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Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Service was poor. Table never cleaned. Food was marginal. Lamb was extremely fatty and tough. There was a large part that our waitress concentrated on and often forgot we were there.
Business response:
Thank you for your review. We apologize for your poor experience on your visit. We will work to make improvements in order to provide guests with the best experience possible. Thank you again for this valuable feedback. We hope to see you again soon.
Family get together
We enjoyed our "Date Night" immensely. This was our first visit to the restaurant. There were 3 choices of breads and each one was delicious. We loved the poach pear salad followed by the lamb which was cooked to perfection and very tender. We asked to bring home the chocolate cake which was very rich and decadent. Our waitress, Beth, was terrific. She made our dinner so enjoyable. Hope to be back next week!
Business response:
Thank you so much for your kind words. We're really happy that you decided to spend your "date night" here with us and that the pear salad and lamb didn't disappoint. We look forward to serving you again when you return!
wonderful would go back can't wait service was excellent
Business response:
Hi Deborah, Thank you for taking time to post a review. We're so happy to hear that you had such a wonderful time with us on Sunday and look forward to serving you again in the future.
We’ve been to the Portico at DelLago several times and each time the food and service have been five star.
Business response:
Trish, Thank you so much for your kind words. Here at Portico, we take each of these reviews to heart and the team will appreciate your affirmations for all the hard work that we put in every day. We look forward to the opportunity to serve you again in the future!
Food was very good. Service was excellent. Bottle price of wine could be a little cheaper. Portions are average. Overall great experience. I would be very selective with dinner choices next time.
Business response:
Hello Christine, Thank you so much for taking the time to review your experience at Portico. We are very happy to hear that you had a good time while dining with us on Saturday. We hope that you'll come back and see us again soon.
The web site referenced specials, with no disclaimers for use on the day we were going. When I asked, I was told they were not available since there was a concert. We shared a shrimp cocktail, was good but shrimp was small for the price paid. Food and service were good but not great, I would recommend TS Steakhouse over Portico any day.
Business response:
Thank you for taking time to provide your feedback. We take each review personally and apologize that your experience at Portico did not meet our standards of service. We will provide this valuable feedback to our management team to improve for the future. We hope to serve you again soon!
The food was excellent and the portions were quite large which made the price reasonable since you couldn't finish everything. I would go back to try other dishes when at the casino.
The negative of our experience was the hostess. Although she accommodated our request to change tables ( they originally wanted to seat us in the bar). She had quite the attitude about it. Stressed how busy they were & acted like moving our table was a huge inconvenience. Then throughout our dinner we noticed there were many open tables the entire time.
Business response:
Hello Trish, I wanted to start by saying thank you for providing feedback on your dining experience with us. We take each of these reviews to heart and we're sorry that your visit fell short of expectations. Here at Portico, we try to make sure every customer has a great experience. We will be working with our staff to fully address the concerns you raised to help prevent them in the future. We look forward to serving you again in the future.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,531 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.