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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
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Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
It was our 50th wedding anniversary and the staff couldn't have been more friendly . We truly enjoyed our delicious meal and the atmosphere.
Business response:
Deborah, Happy 50th Wedding Anniversary! We are glad to hear that it was a delightful time. We look forward to serving you again in the future!
Service was excellent and so was the food! Went back the next night!
Business response:
Thank you for your feedback! We're very happy to hear that you enjoyed your time with us and look forward to serving you in the future.
Our server was wonderful. The food superb as usual. We celebrated my parents, 50th. I was surprised that no one said anything. I did let the young lady know of the special occasion when she confirmed my reservation.
Business response:
Thank you so much for providing feedback on your experience. We are happy to hear that the food was enjoyable and apologize about following short of expectations in terms of recognizing the anniversary. We hope to serve you all again in the future!
Our server Joseph was amazing! Super personable and excellent service!
Business response:
Hi Jared, Thank you so much for your kind words. Here at Portico, we take each of these reviews to heart and the team, specifically Joseph, will appreciate your affirmations for all the hard work that we put in every day. We look forward to the opportunity to serve you again in the future!
Very good food but a long time coming after ordering.
Business response:
Thank you for taking time to review your experience at Portico. We take each of these reviews to heart and we're sorry that your visit fell short of the expectations that we set. We are happy to hear that you enjoyed your meal though. We look forward to serving you again in the future!
The Tuesday “Date Night” dinner 5 course special was excellent. Menu had a few choices to pick from for each course. Portion of entree was a great size for a shareable meal. The dessert options were also good size. I had the chocolate cake it was huge and very delicious. The atmosphere was quite cozy and the staff was very prompt, friendly and courteous. Price of this dinner special was more than worth the value. Overall I had a phenomenal experience and I highly recommend this restaurant.
Business response:
Hello Jennifer, Thank you for all your kind words. For starters, happy belated birthday! We are so happy that you chose to dine with us on your special day and are happy to hear that you had such a lovely experience. We take great pride in our work and your kind words provide affirmations for all we do. We look forward to serving you again in the future.
Server took down an order incorrectly and offered to get the Manager to fix it. Our friend decided to eat the steak anyway. Bisque and caprese salad was salty. The rest of the food was very well prepared and delicious. Entrees are a little pricey.
Business response:
Thank you for your review. We apologize for your poor experience on your visit. We will work to make improvements in order to provide guests with the best experience possible. Thank you again for this valuable feedback. We hope to see you again soon.
Food was out of this world. Service was very good.
Business response:
Hello George, Thank you so much for your feedback about Portico. We take great pride in our work and your kind words provide affirmations for all we do. We look forward to serving you again in the future.
We waited almost 2 hours for our food. They completely forgot us. We watched people come and go. I finally got the manager and said he would check on it and then sends the waitress back to tell Us it will be another 5 minutes. It took almost another 10. The manager never came back to let us know anything and nobody came to see how our food was once we got it. There ended up being a big peice of plastic in my food so I then asked for the manager again. It was just the worst service ever!! After the plastic incident they ended... read more
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,564 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.