This profile has been claimed by the business owner or representative.
Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
We’ve opened the door to even more thrills at OTB locations – the most popular games around have arrived! These state-of-the-art favorites feature all the familiar sights, sounds, free spins, bonus games and big jackpots you love. Plus, enjoy a winning welcome.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
We had a fantastic experience. The service was excellent and the food delicious!
Business response:
Thank you for your feedback! We're very happy to hear that you enjoyed your time with us and look forward to serving you in the future.
Bartenders provided outstanding service
Business response:
Hi Fred, Thank you for your feedback. We're happy to hear the the bartenders provided outstanding service. We hope to serve you again in the future!
We loved the whole experience. Will return. Left my points card in a machine. Was it turned in?
This was our first dining experience at Portico. The food was indeed excellent and so was the service. We were seated immediately and our server, Sarah was attentive, menu knowledgeable and very pleasant. We were pleased to see that many of the ingredients were locally sourced. The two things to point out: 1. the meals were a bit pricey and 2. include a few more wine selections, add a couple of pinot noirs. Overall we had an excellent time.
Business response:
Hello Dave, Thank you for taking time to provide feedback about your time at Portico. We appreciate all your kind words and we will be sure to share them with Sarah. We will provide this valuable feedback to our management team to improve for the future. We hope to serve you again soon!
Food was delicious, served timely and hot. Enjoyable evening.
Business response:
Hello Ron, Thank you for your feedback! We're very happy to hear that you enjoyed your time with us and look forward to serving you in the future.
I was super impressed with the service from host to bartender to our server. Food was outstanding and appetizer to main course were spaced out perfectly. Portions were excellent and dessert was phenomenal. It was a lovely dinner for top to bottom.
Business response:
Hello David, We appreciate you taking time to provide feedback on your experience. We take each of these reviews to heart and overall are happy to hear that the service and food were exceptional. We hope to serve you again in the future!
Wow! This restaurant exceeded all of my expectations. We had a beautiful night sitting for hours and dining. The food was beautifully prepared and full of flavor. The service was outstanding! Our server was attentive but also let us relax and soak up the atmosphere.
Business response:
Hello Leah, Thank you for your feedback! We're very happy to hear that you enjoyed your time with us. We strive to provide an inviting and relaxing environment. We look forward to serving you again in the future.
The food was fabulous! Everything was cooked perfectly, presentation was elegant and beautiful. The only plate we didn’t clean was the chocolate cake because we were just too full to eat any more. Our waiter was very nice, knowledgeable, was able to make recommendations (and killed it!) when we asked. Turned out it was his first night on the floor, but you’d never know! The hostess on the other hand seemed like she didn’t want to be there. She reluctantly checked us in for our reservation, showed us to our table, and let out... read more
Business response:
I wanted to start by saying thank you for providing feedback on your dining experience with us. We take each of these reviews to heart and we're sorry that parts of your visit fell short of the expectations that we set. Overall, we are pleased to hear that your waiter took such great care of you and that the food was fabulous. We look forward to being able to serve you again in the future!
Consistently great service and great food! A great special occasion restaurant.
Business response:
Thank you for your review! We are happy you had a great time and look forward to seeing you again in the future!
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,564 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open on Thursday at 4:30 p.m.