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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
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Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
First time there to dine before the Righteous Brothers show - the food exceeded our expectations (probably the best swordfish I have ever had), a bit noisy, wish the bar was larger to accomodate us having a cocktail before our reservation time. Overall, excellent experience!!
Business response:
Hi Susie, We are so happy that you came and tried us out! We appreciate you taking time to provide feedback on your experience. We take each of these reviews to heart and overall are happy to hear that the service and food were good. We hope to serve you again in the future!
So the 3 things I will be touching on are staff, food, and menu/pricing!! Staffs attitude, education on menu, and attention to needs. With food, presentation, quantity, and flavor. Menu/pricing items available, and cost. Our waitress was great!! Professional but yet personable! She asked pertinent questions, and informed us of changes to menu and things not available on menu (specials). Our waitress and greeters met every need we had and was always courteous! Food was ok at best! Temperature was fine food didn’t have a good ... read more
Seated right away. Fantastic food appetizers: charred octopus & calamari (both fabulous). For dinner we had swordfish & the pasta w/ crab, asparagus (I cannot recall the name of the dish) - both were wonderful - swordfish was fresh, melt in your mouth l, and cooked to perfection. We don’t have a “date night sans children” too often but this was wonderful - we weren’t rushed & had a lovely time. Highly recommend Portico!
Business response:
Joell, We appreciate you taking time to provide feedback on your experience. We take each of these reviews to heart and overall are happy to hear that the service and food were good. We hope to serve you again in the future!
Fabulous service and fabulous food! Ambiance was wonderful as well.
Business response:
Thank you for your feedback! We're very happy to hear that you enjoyed your time with us and look forward to serving you in the future.
We shared the Date Nite special on Tuesday nights and it was awesome! Choice of appetizer, salad, entree, side and dessert. Huge portions, enough to take home and delish! $25 each. Highly recommend!
Business response:
Bobbi, We are so glad that you were able to come in and enjoy the Date Night Special! Thank you for taking the time to share your thoughts, we will be sure to pass this on to our team. We look forward to seeing you again soon!
We dined on a Sunday evening later in the night. Our table service was fair and the place was not very crowded at all, but the food was fantastic. Bar drinks were slow as was the overall table service because our server was handling a large party in a private room on the other side of the restaurant and had our table, also. Had our service been different, I would give this restaurant 5 stars based on the food we ate. Veal Parmesan was out of this world and enormous...Rigatoni Carbonara was wonderful and nicely mixed table si... read more
Business response:
Thank you for taking time to provide your feedback. We take each review personally and apologize that your experience at Portico did not meet our standards of service but we're happy to hear that you enjoyed your meal with us. We will provide this valuable feedback to our management team to improve for the future. We hope to serve you again soon!
The food was delicious and we paid about what I expected for the amount we got, compared to similar restaurants. I actually was surprised it wasn’t more. The burrata caprese salad was fantastic!
Business response:
We appreciate you taking time to provide feedback on your experience. We take each of these reviews to heart and overall are happy to hear that you enjoyed your meal, especially the burrata caprese salad. We hope to serve you again in the future!
The interaction with staff was excellent and welcoming from the time we checked in, to our waitress, and the manager stopping by to see if we were satisfied with our dinner. The food and service were outstanding, very generous portions. It was our first visit and we will return.
Business response:
Hi Carl, We are happy to hear that you enjoyed your first experience with us at Portico. Thank you so much for taking the time to leave us this amazing review. We take pride in our work at Portico and are happy to hear that it all paid off on your visit with us. We look forward to serving you again in the future!
As always, everything about our experience at Portico was excellent!
Business response:
Thank you so much for taking the time to leave us this amazing review. We take pride in our work at Portico and are happy to hear that it all paid off on your visit with us. We look forward to serving you again in the future!
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.5 star rating with 2,531 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.