This profile has been claimed by the business owner or representative.
Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
While we were seated promptly, there was a long delay until our entrees arrived. Both the server and manager acknowledged the delay, but aside from saying they were aware, little was done to remedy the inconvenience. Once served, it was a mixed bag. The pastas were great, the pork tenderloin ok, the lamb too salty.
The staff at Portico are warm and welcoming, the service is impeccable and the food is delicious. The Finger Lakes has such a bountiful array of local ingredients; it is encouraging to see a restaurant incorporating them into the menu in so many creative, mouthwatering ways. The bread is homemade, and it is served with an amazing tapenade that has just the right amount of heat. All of the pasta is also homemade, and as one of my friends said, the gnocchi just melts in your mouth. The Orecchiette with Duck Confit is delicious... read more
The food was spectacular. Grilled octopus was the best I ever had. Carbonara presentation was unique and the homemade pasta with the delicious sauce was even better. My table mates had the sea bass, salmon, gnocchi- all great. We expected glitches on the 2nd day Portico opened but had none, just a relaxing and superlative dining experience.
We had a very enjoyable dinner at Portico. The pasta is made in house daily and the Fettuccine was wonderful. And the 21 day aged steak just melted in my mouth. Service was very good and was attentive. We will definitely be returning.
3rd time dining there went to order the king crab and again not available ridiculous when its on the menu it should be avaliable every single time they dont have it we ordered scallops they were horrible
Business response:
We’re so sorry that your visits have not met your expectations. We would appreciate the opportunity to make things right—please feel free to contact the venue directly at (315) 946-1780.
The scallops were excellent. I had the osso bucco and was disappointed. It was beef shank instead of veal-and a heavy gravy vs seasoned juices from the veal. It was our anniversary and were told we had complimentary desserts but turned out it was for only one and were charged for the other.
Business response:
So sorry we did not meet your expectations on your special occasion. If you would like to contact the restaurant directly at #315-946-1780, we would greatly appreciate the opportunity to speak with you more about your experience.
Wife and I each got a steak and potatoe side dish. My steak was ordered blue and came out closer to medium well. When I cut into it the waitress commented that it wasn’t how I ordered it and offered a new one. The replacement was cooked properly, however the steak itself was not a great cut of ribeye and definitely not worth $65. The potatoes were a la cart and tasted like microwave instant potatoes. No mention of making the poorly cooked steak right. Final bill was $200 for two people. It was a very disappointing restaurant... read more
Business response:
We apologize that your recent experience did not meet your expectations. If you would like to contact the restaurant directly at 315-946-1780, we would appreciate the opportunity to discuss this further and make it right.
The waitress was horrible and very rude... never brought the salt and pepper back like we asked for. We had to ask another waiter... Then she just reached over our food and grabbed the salt and pepper without saying excuse me to bring it to another table.. I was disappointed that they didn't have King Crab Legs which she should have mentioned that they were out... there was a party of 4 and I just end up getting soup.....She never even said what the special were if they had any... I don't think I will be returning back there... read more
Business response:
We truly regret that your visit did not meet your expectations. Please contact the restaurant directly at 315-946-1780 so we can work to make things right.
Timing between cocktail and salads were too short to enjoy drink.
Business response:
Thank you for sharing your experience with us—we’re always striving to improve. We look forward to welcoming you back again soon!
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 2,938 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open at 4:30 p.m.