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Portico at del Lago Resort and Casino
- Restaurants
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | 4:30 p.m. to 9:00 p.m. | |
| Fri | 4:30 p.m. to 9:00 p.m. | |
| Sat | 4:30 p.m. to 10:00 p.m. | |
| Sun | 4:30 p.m. to 9:00 p.m. |
Staff and Server was very good. Food was, however, barely warm by the time it got to the table. Disappointed is the word I would use to describe the experience.
The food is not good an over-priced. We had appetizers, entrees, and dessert and there was nothing I would go back for. The server was amazing and made up for the terrible food. Hostess was not friendly and very unwelcoming. I do not recommend dining here unless there are no other choices, and you have extra money to spend.
My lady friend ordered the brick chicken. it was Supposed to be a bone in chicken breast, it was NOT! The chicken was a dry, tasteless. boneless piece of chicken with no flavor at all. To hear the waitress tell it, it sounded delish, but alas it was terrible. NOT what I expected considering the prices....
Business response:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not fully meet your expectations. We truly value your insights as we strive to continually improve our service and offerings. If you’d like to discuss your experience in more detail, please don’t hesitate to reach out to us directly. We hope to have the opportunity to serve you again in the future.
Steak was so salty it was inedible. Sent back. Entree is brought out before salad course is finished.
One word AWFUL! I should of gone with my gut and not eaten here. Hostess is confused and wait staff is deplorable!!!! Limited menu, and you don’t have all the options for people. What food they had was terrible!!! I will NEVER EVER eat or recommend this to anyone! Don’t go—matter of fact run to the food court! 
Think the hostess needs to work on her service and hospitality skills. I find it very odd that patrons feel like they can't enjoy a beverage before their reservation. She wasn't pleasant at all. Also we ordered a $400 bottle of wine. I asked to have it decanted. One would think a Somm would come over to ensure the bottle was showing as intended. Wine went right into decanted and NEVER poured for us. We poured our own wine. Our experience at Portico used to be top notch. Definitely has gone downhill.
Business response:
Thank you for sharing your feedback with us. We ae sorry to hear that your recent experience at Portico did not fully meet your expectations. Your insights are invaluable to us as we continually strive to enhance our service and offerings. If you would like to share more details about your experience, please don’t hesitate to reach out to us directly. We’d love the opportunity to make things right and hope to welcome you back in the near future.
45 minute wait for appetizers, scotch sour made with jack daniels, horrible acoustics. Not the same as it was.
Business response:
Thank you for taking the time to share your feedback with us. Sorry to hear that you did not enjoy your experience. We truly value your insights as we strive to continually improve our service and offerings. If you’d like to discuss your experience in more detail, please feel free to reach out to us directly.
I had to order something I really didn't want because you ran out of meatballs so I couldn't get pasta and meatballs had to settle for something else. The claims casino special wasn't very good. I had to take the claims out of the shell and only six little ones. My date wanted garden salad, but you didn't have it. So, she had to get Caesar Lettice. Plus took way too long to get the food.
Business response:
Thank you for sharing your feedback with us! We truly appreciate your insights as we work to enhance our service and offerings. If you’d like to discuss your experience further, please don’t hesitate to reach out directly. We’re also excited to announce the launch of our new menu soon, and we hope you’ll come back to try our latest dishes!
Understaffed on a concert night. Led to unacceptable wait times for food and drink, even with a reservation. Food was very sub-par for the price point.
Business response:
We apologize for not meeting your expectations. We hope you will give us another chance to serve you in the future. Your insights are valuable to us as we strive to improve. If you would like to discuss your experience in more detail, please feel free to contact the restaurant directly.
Frequently asked questions about Portico at del Lago Resort and Casino
How is Portico at del Lago Resort and Casino rated?
Portico at del Lago Resort and Casino has a 4.2 star rating with 2,938 reviews.
When is Portico at del Lago Resort and Casino open?
Portico at del Lago Resort and Casino is closed now. It will open tomorrow at 4:30 p.m.