Potomac Services

Kathleen Hithe 

on Angi

14 years ago

Our dryer vent was completely blocked--it seemed like it went from OK to blocked overnight! Icalled on a Sunday morning and left a voice message. They returned my call within 2 hours and we were able to schedule a service call for the next day (Monday, May 16th). The technician ran some air flow tests and then cleared out the vent. To keep birds from entering the vent from the outside, he installed a cover/screen. Overall, we were very happy to have our dryer back so quickly! Cleaned out a clogged dryer vent and installed a ... read more

Janice Houck 

on Angi

14 years ago

I had an appointment for 8am. After no one showed up, I called the number and left a message. Jeff called at 9am, was very apologetic, rescheduled for later in the day. He said that he missed seeing the appointment on his schedule. He was 5 minutes early for the second appointment. He was very friendly, and very apologetic. Jeff went right to work. He did a great job, said a lot of lint came out of the vent.Our house is 13 years old and I don't think the vent was ever cleaned.Jeff cleaned up very nicely inside and out, gave ... read more

CAROLINE MOORE 

on Angi

14 years ago

Good company, pointless visit.I used this company to clean and fix my chimney in the fall of 2010 andthey did a good job, so I called to have them come back for a chimney sweep from this winter's fires. When the chimney sweeper arrived, he was very polite, he checkedthe chimney, andnotified me that I didn't need a sweep. He said I could wait until next year, that on average chimneys can go two years without a sweep (unless we do above averagechimney fires). I still had to pay a service fee for him coming out, even though I d... read more

Leisl Moriarty 

on Angi

14 years ago

The individual who came to the house was on time, pleasant, and very personable. I personally appreciated that there was no language barrier. He clearly explained what the process would be, where he would be working, and what would take place during his visit. Additionally, our home showed little trace that he was even there. He also told me what was being pulled from the air ducts (a lot of drywall dust from during construction) and information on our chimney. We were extremely pleased with the work. We had our air ducts cl... read more

Anita Havas 

on Angi

14 years ago

I don't remember the specific price but it is very reasonable. They had to come back a second time because the drier vent didn't work, they were able to fix it the second time and were very apologetic. Overall, they are very customer service oriented and would use them again. I had them clean my chimney and also clean my drier vent. 

Bonnie ONeill 

on Angi

14 years ago

I will use Potomac again in the furure and recomment them to my neighbors. Potomac Services promptly returned my call, were able to answer my request for date and timeon relatively short notice. They charged $350 total for 2 townhouses which was the best price of our three inquiries. The gentleman who did the work conducted himself professionally and efficiently, and spoke of his company's management and co-workers in very positive terms. I will use Potomac again in the furure and recomment them to my neighbors. 

Akash Saxena 

on Angi

14 years ago

Punctuality: Two people arrived 45 minutes late for the appointment with no explanation why they were late. Professionalism: They said with two people it will take approx. 4 hours to clean. One person (claiming to be the manager) was on phone for most of the time and not working most of the time. He stated this should not affect his work and then told me later that they have to hurry the job as the single guy who was working was taking too long. Utterly unprofessional. I had two separate duct systems with air handlers in cra... read more

Harry Underhill 

on Angi

14 years ago

This was the second year I used Potomac Services to clean the chimney. I also had never had my dryer vent professionally cleaned and had Jason do that as well. Last year he had suggested that I treat the chimney with Creaway powder to break down the hardened creosote. This year he was able to remove the creosote and leave the chimney clean again. He did a good job cleaning the driver vent from outside the house. He also recommended that I make a slight modification in the way the duct was routed to the vent. I completed that... read more

PATRICIA SOOCHAN 

on Angi

14 years ago

Potomac Services came earlier than the appointment time while I was at work, so we had to reschedule. Their scheduling and communication with customers could be better. Even thought my chimney did not cleaned, I was still charged. Although this was my fault, it would have been nice if they had explained what exactly I was charged for. Potomac Services came out to clean my chimney, but, after an inspection, they informed me it did not need cleaned. They cam back out and put on a chimney cap.