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Potter Heating Cooling & Plumbing
- Heating & Air Conditioning/HVAC
- Canandaigua, NY
About this business
Location details
2474 State Rte 21, Canandaigua, NY, 14424, United States
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RecommendedWe are longtime Potter customers and have always received excellent service. Our most recent appointment a couple days before Thanksgiving was no exception. Dunstan was sent out to inspect our ailing furnace, and he was friendly, knowledgeable, and gave us all of our repair options. We also had an appointment today with Lloyd, who was very friendly and knowledgeable, and he provided a wealth of information about furnace replacement in case we decided to go that route. The office staff also is fantastic every time we call wit... read more
Business response:
Wow—thank you so much for sharing this! We’re over the moon to hear that Dunstan and Lloyd made such a great impression and gave you all the info you needed, and we couldn’t agree more about our amazing office team! It’s wonderful to know that after all these years, we continue to deliver top-notch service. Your recommendation means the world to us, Jennifer, and we thank you for choosing Potter Heating Cooling & Plumbing!
RecommendedWe had a plumbing issue that required us to turn our water off and needed help getting a repair completed on a Sunday in order to turn the water back on. Cody came out and provided plumbing service and was exceptional. He was friendly, knowledgeable, and had great customer service. Highly recommend.
Business response:
Who says plumbing can’t be fun?! Cody loved helping you get your water back on and making the whole fix a breeze, Colleen. Thanks for the shout-out—we’re grinning ear to ear over here! -Potter Heating Cooling & Plumbing
RecommendedCalls were returned promptly, and work was done beautifully. Great job!!!
Business response:
We appreciate your recommendations! Your satisfaction is our top-priority, and seeing that we earned your praise means the world to us. If you need home comfort services in the future, Potter Heating Cooling & Plumbing is here to deliver!
RecommendedThey always do a good through job.
Business response:
That's great to hear, Lovina! We're glad to see that our services met your expectations, and we look forward to meeting them again, should you need us in the future. We greatly appreciate your business, and thank you for choosing Potter Heating Cooling & Plumbing!
RecommendedThe Potter team are simply fantastic. Lloyd spent the time listening to my family's needs for HVAC, was thoughtful about our home and how to make a system work, and keep communication throughout the process. Shawm and Cazim arrived as scheduled, and with every step, respected our home and did absolutely fabulous work. Their ductwork was flawless, they were careful with the new system, and took the time to make sure every aspect of their work was perfect. They were complete professionals and our family is grateful to the ent... read more
Business response:
Wow — thank you for such an incredible review, Kristopher! Stories like yours are exactly why we do what we do at Potter Heating Cooling & Plumbing. Lloyd’s dedication to listening and tailoring the right solution, along with Shawn and Cazim’s flawless craftsmanship and professionalism, reflect the high standards we set for every member of our team. We don’t just install systems — we deliver peace of mind, comfort, and long-term value for our customers. Your recognition means the world to us, and we’re honored to be your tru... read more
RecommendedExcelent company, their work is exceptional, would highly recommend them. The three installers, my salesman and the girls in office were all great to work with. Thank you
Business response:
Wow, thank you so much for the amazing feedback, Mike! We are beyond thrilled to hear that every part of your experience — from your salesman, to the installers, to the ladies in the office — was exceptional. At Potter Heating Cooling & Plumbing, we take great pride in having a full team that works together seamlessly to deliver the very best service possible. Knowing that you felt supported at every step means the world to us. Your recommendation is the highest compliment we could receive, and we’re so grateful for the oppo... read more
RecommendedEvery repair person who has come to my home has been professional and helpful, explaining everything well. They are the best!!!
Business response:
We deeply appreciate the wonderful feedback, Susan! We're so glad to hear that we've consistently provided you with top-notch service and answered all of your questions. We truly appreciate your trust, look forward to serving you again in the future! Potter Heating Cooling & Plumbing is always here to help!
RecommendedFrom start to finish, professional ,courtesy and kind !! Will use again
Business response:
Wow, thank you for the amazing 5-star review, Christine! We’re absolutely delighted to see that you had such a great experience with our team. Your kind rating inspires us to keep delivering outstanding service every single day. We're so grateful for your trust and support and can't wait to welcome you back for future service! Thank you again for choosing Potter Heating Cooling & Plumbing.
RecommendedWe have been Potter Heating, Cooling & Plumbing customers for about 4 years and are part of their USA maintenance program and we are extremely happy with it. Their excellent technicians perform maintenance on our air conditioner, furnace and water system annually and they are competent, personable and wonderful to deal with. They always have to do most of their work on their side/back in our cramped crawl space and are amazingly all smiles and upbeat even when spending several hours under there. They always provide a detaile... read more
Business response:
Thank you so much for your thoughtful and detailed review, Jim! We’re incredibly grateful for your continued trust over the past four years and your participation in our USA maintenance program. It’s wonderful to hear that our technicians consistently deliver dependable, friendly service—even in tight crawl spaces—and leave you feeling confident and worry-free through every season. We also truly appreciate your understanding during the recent pipe repair and are glad we could promptly resolve the drain rerouting concern to ... read more
Frequently asked questions about Potter Heating Cooling & Plumbing
How is Potter Heating Cooling & Plumbing rated?
Potter Heating Cooling & Plumbing has a 4.9 star rating with 717 reviews.
When is Potter Heating Cooling & Plumbing open?
Potter Heating Cooling & Plumbing is open now. It is open 24/7.