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Our Veteran-Owned Company Proudly Specializes in Cleaning, Inspecting, Repair, Installation and Replacement of: boilers, furnaces, air conditioning systems (including ductless mini-split systems), humidifiers and dehumidifiers, ductwork, electronic air cleaners, tank and tankless water heaters, radiant in-floor heat, geo-thermal systems. We service all brands of HVAC equipment. We service natural gas, propane, and oil equipment. We can provide annual backflow testing, as well as repair of backflows if needed.
2474 State Rte 21, Canandaigua, NY, 14424, United States
Get directionsPotter is the friendliest most professional hvac company I’ve utilized. Their techs are always courteous and respectful of my house, even putting boot covers on before walking through. They even set me up with a regular tech so I know who to expect. They notify me the day before and on the way to the appointment so I know when to expect them. Their office staff and techs communicate information efficiently and promptly. Finally, they always seem to treat me fairly and work to resolve issues as quickly as possible. Best HVAC ... read more
Business response:
Thank you so much for the amazing review, Sam! We’re thrilled to hear that you’ve had such positive experiences with our team. We truly believe in providing top-notch service, from start to finish, and it’s great to know that our communication, professionalism, and attention to detail have made a difference for you. Your feedback means the world to us, and we’re so grateful for your trust and loyalty. If you ever need anything in the future, we’re just a call away! -Potter Heating Cooling & Plumbing
Found this company on Facebook Penfield page recommendation. Christmas weekend we had an emergency. Texting and talking with the owner I felt completely at ease. The technician who came, Kyle, was amazing. Completely professional, and easy to talk with. He was extremely quick and efficient. Made the whole experience so easy. I highly recommend this company for anyone. They are efficient, punctual, knowledgeable and easy to work with. They are respectful of your property and time. Look no further than this company! 🇺🇸
Business response:
Thank you, Anne-Marie, for the wonderful review! We're so glad to hear that Kyle was able to provide prompt, efficient, and professional service during your emergency, especially over Christmas weekend. It’s great to know that our communication made you feel at ease, and that Kyle’s approach made the experience so smooth. We truly appreciate your high recommendation and are grateful for your kind words about our team’s respect for your time and property. Thank you for trusting Potter Heating Cooling & Plumbing, and we look f... read more
Highly recommend! I was without heat on a weekend. My furnace was installed by another company last year, and completely quit. The other company would not return my phone calls! I called Potter Heating and they came right out and fixed it so it would work, then ordered parts to repair the original install! Was completely repaired professionally and respectfully! Highly recommend to anyone out there seeking new install or service.
Business response:
Thank you so much for sharing your experience, Maureen! We're thrilled to hear that we were able to step in and get your heat back up and running. At Potter Heating Cooling & Plumbing, we strive to provide fast, reliable service, especially when our customers are in need. We truly appreciate your kind words about our team and the professionalism shown during the repair process. We’re grateful for your recommendation and look forward to being your go-to company for any future heating and cooling needs!
Great service. They are prompt, professional, and thorough. Very highly recommended.
Business response:
Thank you for your fantastic review, Dick! We're so glad to hear that you were pleased with the service you received. Prompt, professional, and thorough service is exactly what we strive for, and it's great to know we met those expectations for you. Your recommendation means a lot to us, and we’re here for any future needs you may have. Thanks again for choosing Potter Heating Cooling & Plumbing!
We found Potter through a friend and decided to use them for our furnace cleaning. The company was on point with their communication and the technician Mark Mainwaring was very professional and friendly. I will definitely use Potter again and recommend them to everyone
Business response:
Thank you for sharing your experience, Todd! We’re so glad to hear that Mark provided excellent service and that our communication met your expectations. It’s wonderful to know that you’ll be recommending us to others, and we truly appreciate your trust in us. We look forward to serving you again in the future! -Potter Heating Cooling & Plumbing
Troy came and fixed our control board on our oil furnace. It’s working better than ever! Thanks Troy and Potter HVAC for the superior service! We definitely recommend Potter to anyone with heating issues. Thank you again!
Business response:
It’s great to hear that Troy was able to fix your furnace and that it’s working better than ever, Tom! Thanks for sharing your positive experience, and for the recommendation! It’s always great to know when our team has made such a positive impact. Let us know if you need anything else! -Potter Heating Cooling & Plumbing
Thanks to Mark - our furnace is working great again! Thank you Potter!!
Business response:
We're so glad to hear that Mark was able to get your furnace back in top shape, Melissa! Thank you for choosing Potter Heating Cooling & Plumbing—we’re always here to help! If you have any more needs in the future, just let us know. Stay warm!
We had a great experience with Potter heating and plumbing. Mark was very knowledgeable and made the repair without us having to pay for a brand new air conditioner.
Business response:
Thank you for your kind words, Jamie! We’re thrilled to hear about your positive experience with our team. It’s great to know that Mark’s expertise helped resolve the issue effectively, saving you from having to invest in a new air conditioner. We appreciate your feedback and look forward to assisting you in the future! -Potter Heating Cooling & Plumbing
Turned to Potter based upon what I had read and that they are veteran owned. The person that installed the A/C and furnace new considered us a "new customer" and he wasn't taking on new customers. Potter answered my contact immediately and put us on the calendar. Communication before the visit was great. Communication with the technician was thorough and professional. Potter has our business moving forward.
Business response:
Thank you for choosing us, George! We're honored you selected us based on our reputation and veteran ownership. We appreciate your patience as we accommodated you as a new customer. We're glad to hear our team responded promptly and communicated clearly before and during your service, and we're thrilled to have earned your business moving forward. Thank you for your trust and support, and for being an amazing part of Potter Heating Cooling & Plumbing!
Potter Heating Cooling & Plumbing has a 5 star rating with 508 reviews.
Potter Heating Cooling & Plumbing is open now. It is open 24/7.