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Potter Heating Cooling & Plumbing
- Heating & Air Conditioning/HVAC
- Canandaigua, NY
About this business
Location details
2474 State Rte 21, Canandaigua, NY, 14424, United States
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RecommendedThe Potter team are simply fantastic. Lloyd spent the time listening to my family's needs for HVAC, was thoughtful about our home and how to make a system work, and keep communication throughout the process. Shawm and Cazim arrived as scheduled, and with every step, respected our home and did absolutely fabulous work. Their ductwork was flawless, they were careful with the new system, and took the time to make sure every aspect of their work was perfect. They were complete professionals and our family is grateful to the ent... read more
Business response:
Wow — thank you for such an incredible review, Kristopher! Stories like yours are exactly why we do what we do at Potter Heating Cooling & Plumbing. Lloyd’s dedication to listening and tailoring the right solution, along with Shawn and Cazim’s flawless craftsmanship and professionalism, reflect the high standards we set for every member of our team. We don’t just install systems — we deliver peace of mind, comfort, and long-term value for our customers. Your recognition means the world to us, and we’re honored to be your tru... read more
RecommendedExcelent company, their work is exceptional, would highly recommend them. The three installers, my salesman and the girls in office were all great to work with. Thank you
Business response:
Wow, thank you so much for the amazing feedback, Mike! We are beyond thrilled to hear that every part of your experience — from your salesman, to the installers, to the ladies in the office — was exceptional. At Potter Heating Cooling & Plumbing, we take great pride in having a full team that works together seamlessly to deliver the very best service possible. Knowing that you felt supported at every step means the world to us. Your recommendation is the highest compliment we could receive, and we’re so grateful for the oppo... read more
RecommendedEvery repair person who has come to my home has been professional and helpful, explaining everything well. They are the best!!!
Business response:
We deeply appreciate the wonderful feedback, Susan! We're so glad to hear that we've consistently provided you with top-notch service and answered all of your questions. We truly appreciate your trust, look forward to serving you again in the future! Potter Heating Cooling & Plumbing is always here to help!
RecommendedFrom start to finish, professional ,courtesy and kind !! Will use again
Business response:
Wow, thank you for the amazing 5-star review, Christine! We’re absolutely delighted to see that you had such a great experience with our team. Your kind rating inspires us to keep delivering outstanding service every single day. We're so grateful for your trust and support and can't wait to welcome you back for future service! Thank you again for choosing Potter Heating Cooling & Plumbing.
RecommendedWe have been Potter Heating, Cooling & Plumbing customers for about 4 years and are part of their USA maintenance program and we are extremely happy with it. Their excellent technicians perform maintenance on our air conditioner, furnace and water system annually and they are competent, personable and wonderful to deal with. They always have to do most of their work on their side/back in our cramped crawl space and are amazingly all smiles and upbeat even when spending several hours under there. They always provide a detaile... read more
Business response:
Thank you so much for your thoughtful and detailed review, Jim! We’re incredibly grateful for your continued trust over the past four years and your participation in our USA maintenance program. It’s wonderful to hear that our technicians consistently deliver dependable, friendly service—even in tight crawl spaces—and leave you feeling confident and worry-free through every season. We also truly appreciate your understanding during the recent pipe repair and are glad we could promptly resolve the drain rerouting concern to ... read more
RecommendedArrived quickly and solved the problem. Very professional.
Business response:
Thank you for the kind words, Jim! We're so glad we could respond quickly and get everything resolved for you. Professional, prompt service is what we strive for every time. Let us know if you ever need anything else! -Potter Heating Cooling & Plumbing
RecommendedNate has been very informative since he has work on our furnace
Business response:
Your compliment puts a smile on our face, Harley! We're glad to hear that Nate has been so informative and helpful with your furnace. Providing clear and thorough information is something we strive for at Potter Heating Cooling & Plumbing, and we're pleased that it made a positive impact. Don't hesitate to reach out if you need anything else—Nate and the rest of our team are here to help!
RecommendedPotter is the friendliest most professional hvac company I’ve utilized. Their techs are always courteous and respectful of my house, even putting boot covers on before walking through. They even set me up with a regular tech so I know who to expect. They notify me the day before and on the way to the appointment so I know when to expect them. Their office staff and techs communicate information efficiently and promptly. Finally, they always seem to treat me fairly and work to resolve issues as quickly as possible. Best HVAC ... read more
Business response:
Thank you so much for the amazing review, Sam! We’re thrilled to hear that you’ve had such positive experiences with our team. We truly believe in providing top-notch service, from start to finish, and it’s great to know that our communication, professionalism, and attention to detail have made a difference for you. Your feedback means the world to us, and we’re so grateful for your trust and loyalty. If you ever need anything in the future, we’re just a call away! -Potter Heating Cooling & Plumbing
RecommendedFound this company on Facebook Penfield page recommendation. Christmas weekend we had an emergency. Texting and talking with the owner I felt completely at ease. The technician who came, Kyle, was amazing. Completely professional, and easy to talk with. He was extremely quick and efficient. Made the whole experience so easy. I highly recommend this company for anyone. They are efficient, punctual, knowledgeable and easy to work with. They are respectful of your property and time. Look no further than this company! 🇺🇸
Business response:
Thank you, Anne-Marie, for the wonderful review! We're so glad to hear that Kyle was able to provide prompt, efficient, and professional service during your emergency, especially over Christmas weekend. It’s great to know that our communication made you feel at ease, and that Kyle’s approach made the experience so smooth. We truly appreciate your high recommendation and are grateful for your kind words about our team’s respect for your time and property. Thank you for trusting Potter Heating Cooling & Plumbing, and we look f... read more
Frequently asked questions about Potter Heating Cooling & Plumbing
How is Potter Heating Cooling & Plumbing rated?
Potter Heating Cooling & Plumbing has a 4.9 star rating with 649 reviews.
When is Potter Heating Cooling & Plumbing open?
Potter Heating Cooling & Plumbing is open now. It is open 24/7.