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Potter Heating Cooling & Plumbing
- Heating & Air Conditioning/HVAC
- Canandaigua, NY
About this business
Our Veteran-Owned Company Proudly Specializes in Cleaning, Inspecting, Repair, Installation and Replacement of: boilers, furnaces, air conditioning systems (including ductless mini-split systems), humidifiers and dehumidifiers, ductwork, electronic air cleaners, tank and tankless water heaters, radiant in-floor heat, geo-thermal systems. We service all brands of HVAC equipment. We service natural gas, propane, and oil equipment. We can provide annual backflow testing, as well as repair of backflows if needed.
Location details
2474 State Rte 21, Canandaigua, NY, 14424, United States
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RecommendedI got onto a bi-annual service agreement with Potter Heating, Cooling and Plumbing Co. because of the emergency work they did for me on my furnace a few years ago. They are without a doubt one of the best companies I've ever had in my home. They just finished the spring AC check-up with a full report, full explanation, on time...everything. Thank you!
Business response:
Thank you for your feedback, John! We're delighted to hear that our emergency furnace work from a few years ago left such a positive impression, and we're thrilled to continue serving you with our bi-annual service agreement. Our team takes pride in providing reliable, thorough, and punctual service, so it's great to know that the recent spring AC check-up met your expectations. Your trust means a lot to us, and we're grateful to be counted among the best companies you've worked with. If you have any questions or need assi... read more
Came on time and most helpful, courteous and honest. Great people to deal with.
Rick Bower did a fine job looking at all aspects of my AC. He was very professional, helpful, and friendly.
Business response:
Thank you for sharing your experience with Rick, Judith! We're glad to hear that he was professional, helpful, and friendly while inspecting your AC. We pride ourselves on providing thorough and reliable service, and it's great to know that Rick met your expectations. If you need further assistance or have any questions, please don't hesitate to reach out! Thank you for being the best part of Potter Heating Cooling & Plumbing.
Personable, knowledgeable, and professional!!!!
Business response:
Thank you so much, Fran and John! We're thankful to receive your praise, and deeply appreciate your feedback. We're dedicated to ensure complete customer satisfaction, and we're happy to see that executed here. Should you need help again, Potter Heating Cooling & Plumbing will be here to assist!
the company is awesome and very kind about turning off my gas for the stove I no longer have. they are the best in the business.
Business response:
Thank you so much for your positive feedback, Diane! We're delighted to hear that you had a great experience and that our team was able to assist you with turning off the gas for your stove. Providing excellent service and being responsive to our customers' needs is our top priority, and we're glad that we could meet your expectations. If you ever need any help in the future, we'll be just a phone call away! Thank you for choosing Potter Heating Cooling & Plumbing.
I would like to publicly thank Potter and all the folks associated with this company. I have nothing but Positive things to say about these folks. Excellent communication, integrity and an absolute joy to have them help my wife and I. In a situation where I simply wanted a "Fix quickly" they responded with future proofing my home for years to come. If you need HVAC work done, please consider Potter, I think you'd be happy you did. THANKS AGAIN!!!
Business response:
We sincerely appreciate your heartfelt review, Chuck! It's fantastic to hear that you had such a positive experience with our team and that we provided you with a better, long term solution to your HVAC. If you ever need further assistance or have any questions, please don't hesitate to reach out. We are grateful for your trust and look forward to serving you in the future! Thank you for choosing Potter Heating Cooling & Plumbing.
Sunday afternoon our furnace was out and finding a company who could help us same-day proved very difficult. Potters had someone (Bob) to our home within 90 minutes of our call. While they weren't able to repair the issue on the spot, due to needing a completely new furnace, they were able to give us a thorough understanding of what needed to be done. Professional, clear and timely communication.
Business response:
Thank you for giving Bob a shout-out, Steve! We understand how challenging it can be to face furnace issues, especially on a Sunday afternoon. We're thrilled that Bob was able to promptly diagnose the concern with your furnace, and while we acknowledge that further work needs to be done, we would be more than happy to assist. Should you need additional services, please let us know! Thank you for choosing Potter Heating Cooling & Plumbing.
Ricky was fantastic! He was personable and friendly. He's knowledgeable and quick. We appreciated him coming out to look at our furnace and diagnose it. The part was there next day and our furnace is working again and even better than before. Thank you Potter and thank you, Ricky!
Business response:
Thank you for your wonderful feedback, Jackie! We work hard to provide prompt, personable service to our customers, and we're happy to see that your expectations were met. Rest assured, we greatly appreciate your acknowledgment of Ricky's superb service and will be sure to pass along your praise. Should you need services again, please don't hesitate to reach out to us!
Technician arrived as to schedule and reminded us ahead of time of the arrival time. He serviced the boiler - something we have them do every fall.
Business response:
Thank you, Sandra! We are pleased to hear you are satisfied with our annual maintenance tune-up. Our team is dedicated to ensuring your boiler is working as efficiently as possible! We appreciate the value you see in our maintenance service! Please give our office a call if you have any follow-up questions.
Frequently asked questions about Potter Heating Cooling & Plumbing
How is Potter Heating Cooling & Plumbing rated?
Potter Heating Cooling & Plumbing has a 5 star rating with 408 reviews.
When is Potter Heating Cooling & Plumbing open?
Potter Heating Cooling & Plumbing is open now. It is open 24/7.