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Potter Heating Cooling & Plumbing
- Heating & Air Conditioning/HVAC
- Canandaigua, NY
About this business
Our Veteran-Owned Company Proudly Specializes in Cleaning, Inspecting, Repair, Installation and Replacement of: boilers, furnaces, air conditioning systems (including ductless mini-split systems), humidifiers and dehumidifiers, ductwork, electronic air cleaners, tank and tankless water heaters, radiant in-floor heat, geo-thermal systems. We service all brands of HVAC equipment. We service natural gas, propane, and oil equipment. We can provide annual backflow testing, as well as repair of backflows if needed.
Location details
2474 State Rte 21, Canandaigua, NY, 14424, United States
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Recommendedthe company is awesome and very kind about turning off my gas for the stove I no longer have. they are the best in the business.
Business response:
Thank you so much for your positive feedback, Diane! We're delighted to hear that you had a great experience and that our team was able to assist you with turning off the gas for your stove. Providing excellent service and being responsive to our customers' needs is our top priority, and we're glad that we could meet your expectations. If you ever need any help in the future, we'll be just a phone call away! Thank you for choosing Potter Heating Cooling & Plumbing.
I would like to publicly thank Potter and all the folks associated with this company. I have nothing but Positive things to say about these folks. Excellent communication, integrity and an absolute joy to have them help my wife and I. In a situation where I simply wanted a "Fix quickly" they responded with future proofing my home for years to come. If you need HVAC work done, please consider Potter, I think you'd be happy you did. THANKS AGAIN!!!
Business response:
We sincerely appreciate your heartfelt review, Chuck! It's fantastic to hear that you had such a positive experience with our team and that we provided you with a better, long term solution to your HVAC. If you ever need further assistance or have any questions, please don't hesitate to reach out. We are grateful for your trust and look forward to serving you in the future! Thank you for choosing Potter Heating Cooling & Plumbing.
Sunday afternoon our furnace was out and finding a company who could help us same-day proved very difficult. Potters had someone (Bob) to our home within 90 minutes of our call. While they weren't able to repair the issue on the spot, due to needing a completely new furnace, they were able to give us a thorough understanding of what needed to be done. Professional, clear and timely communication.
Business response:
Thank you for giving Bob a shout-out, Steve! We understand how challenging it can be to face furnace issues, especially on a Sunday afternoon. We're thrilled that Bob was able to promptly diagnose the concern with your furnace, and while we acknowledge that further work needs to be done, we would be more than happy to assist. Should you need additional services, please let us know! Thank you for choosing Potter Heating Cooling & Plumbing.
Ricky was fantastic! He was personable and friendly. He's knowledgeable and quick. We appreciated him coming out to look at our furnace and diagnose it. The part was there next day and our furnace is working again and even better than before. Thank you Potter and thank you, Ricky!
Business response:
Thank you for your wonderful feedback, Jackie! We work hard to provide prompt, personable service to our customers, and we're happy to see that your expectations were met. Rest assured, we greatly appreciate your acknowledgment of Ricky's superb service and will be sure to pass along your praise. Should you need services again, please don't hesitate to reach out to us!
Technician arrived as to schedule and reminded us ahead of time of the arrival time. He serviced the boiler - something we have them do every fall.
Business response:
Thank you, Sandra! We are pleased to hear you are satisfied with our annual maintenance tune-up. Our team is dedicated to ensuring your boiler is working as efficiently as possible! We appreciate the value you see in our maintenance service! Please give our office a call if you have any follow-up questions.
I highly recommend Potter Heating cooling and plumbing. They are efficient knowledgeable and very courteous.
For me, Potter has installed 2 split systems, a gas furnace, and done several maintenance and repair jobs. They have always be competitive, reliable and professional, have done what they said they would do at the price quoted, and they have never had to come back to adjust something that wasn't done right in the first place. I'm quite happy with them.
So if your looking for any kind of heating or cooling work I highly recommend Potter's! they came out to my place and did an estimate on what unit would best suit me and my family. they didn't try to upsell me anything I didn't need. they were honest and punctual. they offer great deals and easy financing for you if needed. These guys came when they said they were going to, they kept me in the loop every step of the way. they went through the setup instructions with me and did a few test runs before leaving. they did a great... read more
Business response:
Thank you so much for this wonderful review, Micah. It was a pleasure working with you and look forward to continuing to provide excellent service in the future!
Wonderful!!! Will for sure recommend!!
Frequently asked questions about Potter Heating Cooling & Plumbing
How is Potter Heating Cooling & Plumbing rated?
Potter Heating Cooling & Plumbing has a 5 star rating with 472 reviews.
When is Potter Heating Cooling & Plumbing open?
Potter Heating Cooling & Plumbing is open now. It is open 24/7.