Poway Healthcare Center

Kim S. 

on Yelp

4 years ago

Run! Run for your loved ones life! This place is a shitshow. The left hand does not know what the right hand is doing. You MIGHT get someone to actually pick up the phone but leaving a message is more of a joke. They normally just don't bother to return calls. My mom was in there for almost a month and I called to speak directly with her doctor 7 times with no return call. I finally made the receptionist put me on hold and go walk to him, tap him on the shoulder and escort him to the phone and he said he never got any messag... read more

Coral P. 

on Yelp

4 years ago

My parent stayed there for about a month. There were some really nice people, Linda, from the very beginning, caring and attentive nurses and nurse assistants (Saleem, such a sunny person). But Alisha Olson, the Case Manager/Discharge Planner single handedly brought our entire experience at Poway Healthcare to one star. She's short, never returns calls, doesn't keep you updated of the resident's progress after repeated calls and emails. There were also some disconnect as to the special diet/snacks and some inaccurate dia... read more

Brenda B. 

on Yelp

6 years ago

Well this will be my final review of this disgusting institution. On December 30th the nurse came in to my sons room to check his pic line. He was told that it appeared it had dislodged itself and they would need to get an x-ray before administering his antibiotics. If it in fact was dislodged it could be dangerous. This was at approximately 7:00 pm. My son fell asleep and at midnight when he was due to get his antibiotics a nurse came in to administer. My son asked if they had done xrays while he was asleep. This nur... read more

Ana M. 

on Yelp

7 years ago

I'm so upset to even write this, my mom had hip surgery and was transferred there for rehab. Let's say when she was transferred she was full of life!! When I came by to visit her on Friday she didn't look too good, she was complaining about her arm hurting as she had a line fracture. Apparently she had a rough nite that nite so they gave her some meds for the pain, Saturday morning when I came by she looked horrible but they just said that she was sleepy because of the meds pain... feeling like you trust the people tha... read more

Barbara H. 

on Yelp

7 years ago

Worst place on earth My sister was in there.They had no heat or hot water for an entire week. It was during the coldest time ,raining windy. So no baths etc. No portable heater were allowed even though they were promised A very stressful place. So glad she got out of there alive The staff walked around with hoodies while everybody else was freezing. The nurses brought wrong meds, late meds. You could ring for help it took 45 minutes. Much of the staff were rude and indifferent. A very scary place to have a loved one. The ai... read more

Patricia D. 

on Yelp

7 years ago

I will not recommend them.. they are only here for business. Case managers are horrible they even discharged my mom without a walker,they even sent her an old filthy used walker just to get rid of her.. they even said that the walker will be delivered at home the same day. Its been2 days already and were still missing her walker... 

April G. 

on Yelp

8 years ago

My mother had emergency gullbladder removal. There were complications and she needed to have a stint and bile tube placed. They are suppose to CLEAN rebandage (properly) the incision site and empty the bile 2 times per day. She's been there about 2 weeks now and has had 1 shower, just 1. ??? Yesterday was her follow up appt with her surgeon at his office, when they removed her dressing on the incision found it was completely infected, puss filled oozing bright red hot to the touch infected. I was in tears that they would a... read more

Dmitry K. 

on Yelp

8 years ago

If I could give this place no stars, I would. My dad came there for a rehab, was there for 4 days. He came in with perfect vital signs and was supposed to do some exercises after his back surgery. Evaluation took two days, there were maybe three exercises 15 minutes each. Nursing staff constantly lied to me and my mom when we wanted to find out how everything is going. Nursing stuff would never empty my dads urine collector and because of that, my dad would pee in his bed. Every time I would come in, he was laying in hi... read more

Sam S. 

on Yelp

8 years ago

I've been a patient here for only 29 hours and it has been the worst experience I've ever endured. After paramedics dropped me off at 4 pm, I had to wait until 8:30 to see my nurse to administer my medication. It has been a grueling struggle to get anything (from ice, bandages for open wound and medication that is scheduled!!) The staff is rude beyond words. When I asked to speak to supervisor, it took 3 hours before she showed up and she made a lot of promises and followed through on none of them. They really like saying -"... read more