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Poway Healthcare Center

3.6

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Location details

15632 Pomerado Rd, Poway, CA, 92064, United States

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3.6157 reviews
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Maureen S.'s profile image
Maureen S. 
rating
9 years ago

Our family was very happy with the care provided to my mother during her recent illness. The facility is very clean and offers pleasant terraces and courtyards. The physical therapy staff is top notch. We were impressed with the efficiency, professionalism and kindness of all doctors, nurses and support staff. 

Sandra P.'s profile image
Sandra P. 
rating
10 years ago

We had a very good experience with this facility. Caregivers were kind, gentle, caring, and had lots of patience. My father is 95 yrs old and did very well during his 5 day visit. The food was very good, the facility is clean and well managed. They kept me informed of everything important. His room was nice and comfortable. I was very pleased with this center. While they have a lot of caregivers each one was so pleasant and open to anything I inquired about during his stay. I have had some bad experiences with different plac... read more

Mikey P.'s profile image
Mikey P. 
rating
11 years ago

Amazing facility . Very clean . I put full trust in the staff. Linda was very helpful. 

Dave S.'s profile image
Dave S. 
rating
11 years ago

I was a patient for rehab and therapy at PHC for two weeks after my hip replacement surgery. The administration, nursing and physical therapy staff did a great job to ensure that my stay was comfortable and therapeutic. I was there for two weeks and felt well-taken care of, thankful for a staff that was careful to check in on me to make sure that all my needs were taken care of. I will be forever grateful for their care and attentiveness. I have read some negative reviews on this site. I can only say that the facility is fa... read more

Maria S.'s profile image
Maria S. 
rating
11 years ago

My mother was recently a patient at this facility and received excellent care from all the staff. I would highly recommend this place ,very clean ,very caring, and willing to assist at all times. The nurses and cna's so attentive. My mother felt safe and was happy even though she wasn't home kept her spirits up. When she got released we received the same amount of attention and concern as when we got there. Great place to recover after major back surgery. 

Steven W.'s profile image
Steven W. 
rating
13 years ago

This place is trying their best to help my grandma. You get the best service from Barbara. She rocks and so do their bingo games. 

Jaime S.'s profile image
Jaime S. 
rating
a week ago

THE BEST THING WE DID FOR HIS HEALTH & REHAB WAS TO LEAVE POWAY HEALTHCARE (PHC)!!!! Before I start, I want to give a shout out to Michael who did the intake on my dad. He was fantastic during a difficult decision. If I have to give a star, it is because of him. After intake into PHC, our experience went downhill quickly and it was terrible. Let me tell a few of the examples we experienced. - NEGLECTED TO HAVE CARE TEAM MEETING: They said we would have a meeting after 1 week of him being there to learn about the assessment... read more

Business response:

Thanks you for bringing this to our attention. We appreciate your feedback and are truly sorry this was your experience. We take all concerns seriously and have shared your comments with our management team. We would welcome the opportunity to speak with you directly—please contact us at (425) 385-2553 at your convenience. 

Lj M.'s profile image
Lj M. 
rating
2 months ago

Dingy, dirty, dark, depressing. PT staff I encountered seemed to be students with no clue on hip replacement offering care contrary to protocol. Encountered insects on the bathroom floor along with dirt and debris in bathroom corners, walls and doors dirty and damaged, base of rolling bedside stand caked with dried liquid and food spills. Most support staff were helpful! Their "5 Star" claim is totally misleading, and IMO a "2.5"would be a stretch. Don't go in blind on this one! I xferred to another facility after 3 days. 

Business response:

Hi good afternoon, thank you for your feedback, we are apologetic that your experience did not meet your expectations. We would love to be able to further discuss the specifics of your concerns to be able to resolve the issues. Thank you, please contact us at 424.385.2553. 

Larry R.'s profile image
Larry R. 
rating
2 months ago

What kind of rehab facility would release you with a prescription for insulin without the needles/sharps to inject them? Well, Poway Healthcare would and then not be available to provide them because it's a Saturday! This begins a story of 3 weeks of Medicare covered care that includes, a rehab facility that doesn't do rehab on weekends, medication provided which is not consistently provided, Miralax provided even when you specifically ask them to not provide it, failure to answer call requests especially for an emergency. O... read more

Business response:

Hello Larry, we appreciate your feedback someone from our management will be reached out in regards to your concerns. Thank you. 

Frequently asked questions about Poway Healthcare Center

How is Poway Healthcare Center rated?

Poway Healthcare Center has a 3.6 star rating with 157 reviews. 

When is Poway Healthcare Center open?

Poway Healthcare Center is open now. It is open 24/7.