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Preferred Chevrolet Buick GMC
- Car Dealers
- Grand Haven, MI
About this business
Location details
1701 S Beacon Blvd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Disappointing dealership After purchasing the best service package available...it was a pain for them to comply with it. When I had a serious ongoing problem, they kept putting me off until I was pass my mileage for my service package. Then said it was too late even though they had record of all the times it was brought in for the same mechanical issue! NEVER GOING BACK TO PREFERRED
Business response:
Hello my name is John Foglio and I am the COO/GM for Preferred Chevy here in Grand Haven. I apologize your experience was less than desirable at my store. Please call into the store and ask for me directly for a quick and easy resolution. Thank you for your business, John
poor customer service in sales Poor customer service in sales . Salesman would say he would send photos, and call back with information about a vehicle next day, but not do it for days. This happened twice. made an offer on a vehicle not responded too when they said they'd get back to me,.... hours later I see vehicle price raised online without being contacted. moving on.
Business response:
That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, The Preferred Chevrolet Buick GMC Team
2003 Chevy trailblazer Went in for oil change (brought in 1 QT of Lucas oil for service guy to add with the rest of oil) tech forgot so they were going to drain a QT and add it. I told them to forget it and they charged me for 2 extra quarts as my vehicle takes 7 Qt and the oil change price was for 5 QT. Also asked them to find out why my battery light was on. They said the battery, alternator and starter were good but provided me quote for $680 dollars if it ever goes bad! I ended up going to advance auto we’re i purchased ... read more
Business response:
Brian, we value the opportunity to learn of your experience at our Service Department. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Preferred Chevrolet Buick GMC Team
Horrible service I purchased a brand new Acadia from preferred just over 6 months ago and one of the key fobs was bad. I called the service dept to set up an appt and have them check it out (my appt was set for 4pm, I work 8-5, so I was leaving work early for the appt) I was told the overall appt would last 30-45 minutes so even if I was late, it wouldn't be issue. I got there at about 4:15 for my appt and the service advisor told me they couldn't look at my car/run the tests on my key fobs. I asked why and he said... read more
Business response:
C, we strive to provide the best customer experience to all of our clients, and we are disappointed we failed in your case. We know our customers' time is valuable and we definitely understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Preferred Chevrolet Buick GMC Team
Over quoted Told my son 1350 for new shocks on a o4 Silverado. I asked them about the quote and dropped it to 800 what a joke!!! Asked the manager to call me. Never did. Commission service salesman.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (616) 847-7502 to discuss your concerns, as your satisfaction is of utmost importance to us. Thank you, Tony Franklin General Manager.
Oil change from xxxx Overfilled my truck over 2 quartz and now I'm leaking oil everywhere and they clam no responsibility for there action's just a bill to repair the leaks they caused.
Business response:
That is not the kind of experience we seek to provide, Darrell. Please contact us when you can so we can address this together. Sincerely, The Preferred Chevrolet Buick GMC Team
Dodge Truck Sales person was not into selling truck and had little to no knowledge of vehicle when I asked him.
Business response:
Scott, we have seen this review and are concerned about the experience you described. It's not our team's standard quality of service and we would like to discuss what happened in greater depth if you are available. Please reach out at your convenience. Sincerely, The Preferred Chevrolet Buick GMC Team
treated fairly i guess i had an issue with the car i shouldn't have had after just four years but apparently it was repaired for about a third of the cost, last chevy i'll ever buy however, too many repair issues with them. i guess my toyotas have spoiled me.
Business response:
Mike, we are glad everything went well during your time with us, and the repair cost was lower than expected. If you decide to switch to Tundra, or Tacoma, keep in mind - Toyota of Grand Rapids is part of Preferred Auto Dealerships!
New Buick Lacrosse Jeff Orr was easy to work with, no pressure, like some other dealers I have talked with. Everyone was very friendly, and professional. Jeff took the time to let us test drive as many vehicles that we needed , in order to make our decision.
Business response:
Michael, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Preferred Chevrolet Buick GMC Team
Frequently asked questions about Preferred Chevrolet Buick GMC
How is Preferred Chevrolet Buick GMC rated?
Preferred Chevrolet Buick GMC has a 4.4 star rating with 2,559 reviews.
When is Preferred Chevrolet Buick GMC open?
Preferred Chevrolet Buick GMC is open now. It will close at 8:00 p.m.