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Preferred Chevrolet Buick GMC
- Car Dealers
- Grand Haven, MI
About this business
Location details
1701 S Beacon Blvd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Over quoted Told my son 1350 for new shocks on a o4 Silverado. I asked them about the quote and dropped it to 800 what a joke!!! Asked the manager to call me. Never did. Commission service salesman.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (616) 847-7502 to discuss your concerns, as your satisfaction is of utmost importance to us. Thank you, Tony Franklin General Manager.
Oil change from xxxx Overfilled my truck over 2 quartz and now I'm leaking oil everywhere and they clam no responsibility for there action's just a bill to repair the leaks they caused.
Business response:
That is not the kind of experience we seek to provide, Darrell. Please contact us when you can so we can address this together. Sincerely, The Preferred Chevrolet Buick GMC Team
Dodge Truck Sales person was not into selling truck and had little to no knowledge of vehicle when I asked him.
Business response:
Scott, we have seen this review and are concerned about the experience you described. It's not our team's standard quality of service and we would like to discuss what happened in greater depth if you are available. Please reach out at your convenience. Sincerely, The Preferred Chevrolet Buick GMC Team
treated fairly i guess i had an issue with the car i shouldn't have had after just four years but apparently it was repaired for about a third of the cost, last chevy i'll ever buy however, too many repair issues with them. i guess my toyotas have spoiled me.
Business response:
Mike, we are glad everything went well during your time with us, and the repair cost was lower than expected. If you decide to switch to Tundra, or Tacoma, keep in mind - Toyota of Grand Rapids is part of Preferred Auto Dealerships!
New Buick Lacrosse Jeff Orr was easy to work with, no pressure, like some other dealers I have talked with. Everyone was very friendly, and professional. Jeff took the time to let us test drive as many vehicles that we needed , in order to make our decision.
Business response:
Michael, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Preferred Chevrolet Buick GMC Team
Repain Service Customer Relations Personnel The customer service agents do not seem to know how to use their phone to keep their customers informed of the status of their repairs. I turned my vehicle in with a pre diagnosed problem and once they re diagnosed the problem I was informed of what parts were needed. I called the next morning to ask when the parts might be available, I left my name and phone number on the attendants Jaukeen's phone. Receiving no phone call that day I called the next day to see about progress with ... read more
Business response:
Lawrence, thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers' time is valuable and we understand your point of view. We are sorry our service assistant didn't communicate with you about the progress of the repair. Sincerely, The Preferred Chevrolet Buick GMC Team
my new buick friendkly customer service.honesty, the car i wanted, not one the dealer tried to sell me.
Business response:
Zelda, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team. if you ever need anything in the future, please don't hesitate to let us know. Sincerely, The Preferred Chevrolet Buick GMC Team
they sell your name and phone number Ok repairs, older facility but they love to sell your name and phone number. I have gotten calls for 18months trying to sell me extended warranties, several calls a day sometimes day after day. I stopped going there cause it ticked me off and they wouldn't take me off their list. It's been over a year my car is 30thou mile over warranty but I still get calls several times a week. Pain in the u know what's.
Business response:
Dan, I just want to apologize for any inconvenience this has caused you. I Promise we do not sell your information to anyone. I know the Secretary of State does sell registration information to many companies which the 3rd party warranties companies is one. Now for the service calls If you give me your information I will take you of our follow up system. Please feel free to call me at 616-842-5750. Thanks Bob Dunkelberger General Manager. Thanks again for your business.
Frequently asked questions about Preferred Chevrolet Buick GMC
How is Preferred Chevrolet Buick GMC rated?
Preferred Chevrolet Buick GMC has a 4.4 star rating with 2,678 reviews.
When is Preferred Chevrolet Buick GMC open?
Preferred Chevrolet Buick GMC is closed now. It will open at 9:00 a.m.