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Preferred Chevrolet Buick GMC
- Car Dealers
- Grand Haven, MI
About this business
Location details
1701 S Beacon Blvd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Repain Service Customer Relations Personnel The customer service agents do not seem to know how to use their phone to keep their customers informed of the status of their repairs. I turned my vehicle in with a pre diagnosed problem and once they re diagnosed the problem I was informed of what parts were needed. I called the next morning to ask when the parts might be available, I left my name and phone number on the attendants Jaukeen's phone. Receiving no phone call that day I called the next day to see about progress with ... read more
Business response:
Lawrence, thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers' time is valuable and we understand your point of view. We are sorry our service assistant didn't communicate with you about the progress of the repair. Sincerely, The Preferred Chevrolet Buick GMC Team
my new buick friendkly customer service.honesty, the car i wanted, not one the dealer tried to sell me.
Business response:
Zelda, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team. if you ever need anything in the future, please don't hesitate to let us know. Sincerely, The Preferred Chevrolet Buick GMC Team
they sell your name and phone number Ok repairs, older facility but they love to sell your name and phone number. I have gotten calls for 18months trying to sell me extended warranties, several calls a day sometimes day after day. I stopped going there cause it ticked me off and they wouldn't take me off their list. It's been over a year my car is 30thou mile over warranty but I still get calls several times a week. Pain in the u know what's.
Business response:
Dan, I just want to apologize for any inconvenience this has caused you. I Promise we do not sell your information to anyone. I know the Secretary of State does sell registration information to many companies which the 3rd party warranties companies is one. Now for the service calls If you give me your information I will take you of our follow up system. Please feel free to call me at 616-842-5750. Thanks Bob Dunkelberger General Manager. Thanks again for your business.
Frequently asked questions about Preferred Chevrolet Buick GMC
How is Preferred Chevrolet Buick GMC rated?
Preferred Chevrolet Buick GMC has a 4.4 star rating with 2,559 reviews.
When is Preferred Chevrolet Buick GMC open?
Preferred Chevrolet Buick GMC is open now. It will close at 8:00 p.m.