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Preferred Chevrolet Buick GMC
- Car Dealers
- Grand Haven, MI
About this business
Location details
1701 S Beacon Blvd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Sold us an absolute lemon. Sold us an absolute lemon. Bought a 2016 Acadia for a decent price that was in-line with other area dealerships. 3 months later the entire exhaust system needs replacement at a price of $9000. Certified mechanic at the dealership said its pretty clear the exhaust system is shot from the vehicle sitting for a long period of time with inadequate maintenance when vehicle was brought out for driving again.
Poor service repair I brought in my car because it was shaking. They ordered a new axel shaft and said I would have it back later that same day. I did not get my car back for 3 days and they didn't have any rentals available which is why I would give this experience 2 stars. Also, when I got my car back, there was oil on the ceiling that wasn't there before.
My experience with preferred was so bad i think i would My experience with preferred was so bad i think i would buy a horse and buggy rather than buy from them again
I was very disappointed in my experience with preferred. I was very disappointed in my experience with preferred. I thought ot was straightened and it was not so i wanted to discuss this with Chuck but unfortunately when they know your phone or they get a heads up from the operator and dont take your call. Wow just so disappointed
Bad Service Went in for grinding brakes. Mark told me it was one of the calipers. Got one replaced and also new breaks. When I left the brakes were squeaky. Waited a couple weeks for them to break in, but still horrible squeak when breaking. Asked them to check it out and Mark said everything checks out. Went in again and he told me that OEM brakes are Notorious for that. I've had this truck for 8 years and got the brakes replaced twice which no problems so I call xx on that. Then I went in because AC stopped working. They R... read more
Wouldn’t accept GM Card earnings I bought a never before sold 2019 Impala that had 73 miles on it. They refused to let me use my GM Card earnings. They told me they couldn’t be used on a 2019 Impala. I called GM Card and they told me that since the car had never been sold it as eligible to use the GM Card earnings to help pay for it. They told me the only way I could get my earnings was for Preferred Chevrolet to redo the paperwork and apply the earnings in the new paperwork. This would cost Preferred absolutely nothing and ... read more
Business response:
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, The Preferred Chevrolet Buick GMC Team
Do not take your car or truck here! We spent over 15,000 at their service garage. To start with they are overpriced, recemented things that are not needed and do poor workmanship. You would think after spending in excess of 15K they would back their work but when it comes to that. You can expect them to blame faulty parts and poor work on you and offer zero discount on fixing what went wrong. Trust me I have lived in Grand Haven my entire life. Avoid this place at all costs. They also are constantly turning over employees an... read more
Sold vehicle without a title Purchased used vehicle on 8/3/19. Two months later, still no plates. Every time we contacted this company we got a different excuse. General Manager refuses to acknowledge any correspondence regarding compensation for loss use of vehicle. Guess filing complaints to every entity is necessary as well as an intent to sue letter from my attorney. Don't buy a car without seeing a title from this company!
Business response:
Kelly we are truly sorry about the title issue. It's been a important lesson for our sales team. We could have definitely handled it better. The Preferred Chevrolet Buick GMC Team
Platinum extended warranty When we purchased the top of the line warranty for approximately 1800.00 for our new 2014 Yukon we were told this warranty would cover EVERYTHING but tires and wipers. We were not given the entire terms of the warranty to read so based our decision on sales puffery. I guess our bad. We brought our 2014 Yukon in for a bad driver side hinge and a water issue accumulating in the left side doors. Timing for both was inside our warranty terms. After multiple discussions with our service contact we were ... read more
Business response:
Hi Tom, my name is John Foglio and I am the COO/GM for the Preferred Chevy dealership in Grand Haven. I apologize your situation was not resolved to your satisfaction. Please call into the store and ask for me directly for a quick and painless resolution. Your business is greatly appreciate.
Frequently asked questions about Preferred Chevrolet Buick GMC
How is Preferred Chevrolet Buick GMC rated?
Preferred Chevrolet Buick GMC has a 4.4 star rating with 2,559 reviews.
When is Preferred Chevrolet Buick GMC open?
Preferred Chevrolet Buick GMC is open now. It will close at 8:00 p.m.