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Preferred Chevrolet Buick GMC
- Car Dealers
- Grand Haven, MI
About this business
Location details
1701 S Beacon Blvd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Bad Service Went in for grinding brakes. Mark told me it was one of the calipers. Got one replaced and also new breaks. When I left the brakes were squeaky. Waited a couple weeks for them to break in, but still horrible squeak when breaking. Asked them to check it out and Mark said everything checks out. Went in again and he told me that OEM brakes are Notorious for that. I've had this truck for 8 years and got the brakes replaced twice which no problems so I call xx on that. Then I went in because AC stopped working. They R... read more
Wouldn’t accept GM Card earnings I bought a never before sold 2019 Impala that had 73 miles on it. They refused to let me use my GM Card earnings. They told me they couldn’t be used on a 2019 Impala. I called GM Card and they told me that since the car had never been sold it as eligible to use the GM Card earnings to help pay for it. They told me the only way I could get my earnings was for Preferred Chevrolet to redo the paperwork and apply the earnings in the new paperwork. This would cost Preferred absolutely nothing and ... read more
Business response:
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, The Preferred Chevrolet Buick GMC Team
Do not take your car or truck here! We spent over 15,000 at their service garage. To start with they are overpriced, recemented things that are not needed and do poor workmanship. You would think after spending in excess of 15K they would back their work but when it comes to that. You can expect them to blame faulty parts and poor work on you and offer zero discount on fixing what went wrong. Trust me I have lived in Grand Haven my entire life. Avoid this place at all costs. They also are constantly turning over employees an... read more
Sold vehicle without a title Purchased used vehicle on 8/3/19. Two months later, still no plates. Every time we contacted this company we got a different excuse. General Manager refuses to acknowledge any correspondence regarding compensation for loss use of vehicle. Guess filing complaints to every entity is necessary as well as an intent to sue letter from my attorney. Don't buy a car without seeing a title from this company!
Business response:
Kelly we are truly sorry about the title issue. It's been a important lesson for our sales team. We could have definitely handled it better. The Preferred Chevrolet Buick GMC Team
Platinum extended warranty When we purchased the top of the line warranty for approximately 1800.00 for our new 2014 Yukon we were told this warranty would cover EVERYTHING but tires and wipers. We were not given the entire terms of the warranty to read so based our decision on sales puffery. I guess our bad. We brought our 2014 Yukon in for a bad driver side hinge and a water issue accumulating in the left side doors. Timing for both was inside our warranty terms. After multiple discussions with our service contact we were ... read more
Business response:
Hi Tom, my name is John Foglio and I am the COO/GM for the Preferred Chevy dealership in Grand Haven. I apologize your situation was not resolved to your satisfaction. Please call into the store and ask for me directly for a quick and painless resolution. Your business is greatly appreciate.
Disappointing dealership After purchasing the best service package available...it was a pain for them to comply with it. When I had a serious ongoing problem, they kept putting me off until I was pass my mileage for my service package. Then said it was too late even though they had record of all the times it was brought in for the same mechanical issue! NEVER GOING BACK TO PREFERRED
Business response:
Hello my name is John Foglio and I am the COO/GM for Preferred Chevy here in Grand Haven. I apologize your experience was less than desirable at my store. Please call into the store and ask for me directly for a quick and easy resolution. Thank you for your business, John
poor customer service in sales Poor customer service in sales . Salesman would say he would send photos, and call back with information about a vehicle next day, but not do it for days. This happened twice. made an offer on a vehicle not responded too when they said they'd get back to me,.... hours later I see vehicle price raised online without being contacted. moving on.
Business response:
That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, The Preferred Chevrolet Buick GMC Team
2003 Chevy trailblazer Went in for oil change (brought in 1 QT of Lucas oil for service guy to add with the rest of oil) tech forgot so they were going to drain a QT and add it. I told them to forget it and they charged me for 2 extra quarts as my vehicle takes 7 Qt and the oil change price was for 5 QT. Also asked them to find out why my battery light was on. They said the battery, alternator and starter were good but provided me quote for $680 dollars if it ever goes bad! I ended up going to advance auto we’re i purchased ... read more
Business response:
Brian, we value the opportunity to learn of your experience at our Service Department. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Preferred Chevrolet Buick GMC Team
Horrible service I purchased a brand new Acadia from preferred just over 6 months ago and one of the key fobs was bad. I called the service dept to set up an appt and have them check it out (my appt was set for 4pm, I work 8-5, so I was leaving work early for the appt) I was told the overall appt would last 30-45 minutes so even if I was late, it wouldn't be issue. I got there at about 4:15 for my appt and the service advisor told me they couldn't look at my car/run the tests on my key fobs. I asked why and he said... read more
Business response:
C, we strive to provide the best customer experience to all of our clients, and we are disappointed we failed in your case. We know our customers' time is valuable and we definitely understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Preferred Chevrolet Buick GMC Team
Frequently asked questions about Preferred Chevrolet Buick GMC
How is Preferred Chevrolet Buick GMC rated?
Preferred Chevrolet Buick GMC has a 4.4 star rating with 2,678 reviews.
When is Preferred Chevrolet Buick GMC open?
Preferred Chevrolet Buick GMC is closed now. It will open at 9:00 a.m.