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Priority Plus Financial
- Financial Services
- Costa Mesa, CA
About this business
Location details
3200 Park Center Dr 4th Floor, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Hurtful, manipulative and predatory marketing strategies. I was sent letters in the mail that were intentionally designed to look like a check for economic relief for New Hampshire families. When I called and asked to be removed, the man hung up on me in mid sentence while I was explaining (briefly) how hurtful the tactics are. Overall disgusting behavior
Business response:
Thank you for bringing your concerns to our attention. We take allegations of hurtful, manipulative, or predatory marketing practices very seriously.After a thorough review of our records, we are unable to locate any account associated with this individual in our customer relationship management system. As a result, there is no evidence that she was ever enrolled in our services or maintained an active client relationship with our firm.Our marketing materials are distributed in compliance with all applicable consumer protect... read more
Their sales technique was very misleading. After receiving a mailer that stated I had been pre approved for a consolidation loan, I submitted my information and received a call from ***** ********. While he was polite in all our communications, I later discovered that he was not forthcoming with all the details about the agreement he was offering me. He deliberately understated the negative impact their program would have on my credit score, failed to mention that I was retaining a litigation group to help settle debts, and ... read more
Business response:
Thank you for taking the time to share your experience. We sincerely regret that our communication did not meet your expectations and that you felt unable to make a fully informed decision at the time of enrollment.Transparency and informed consent are core principles of our process, and we are concerned to hear that certain aspects of the program were not clearly understood from the outset. This includes the potential impact on credit, the role of a litigation group in the debt resolution process, and how communications wou... read more
This company sent what LOOKS like a goverment issued check. Which is frankly cruel and messed up. Especially for someone in financial hardship. Thats truly a sick way to get someone to open your letter. And every person who filed a complaint said it looked like that. And every time the company writes back gaslighting the **** out of them saying it DOESNT look like a government issued check? They 100% did that on purpose then pretend it not what EVERYONE is seeing? That alone is gross. Then the actual company has misleading c... read more
Business response:
Thank you for bringing your concerns to our attention. We take all feedback seriously, particularly when it relates to marketing communications.After a thorough review of our internal records, we are unable to locate an account, enrollment, or prior interaction associated with your name or contact information in our CRM system. As a result, it appears you are not, and have not been, a client of our firm.That said, we would like to clarify the nature of the mailing you referenced. The piece you received was a marketing commun... read more
Was contacted by someone@ priority plus, with the understanding they were working with me to pay credit cards with lower interest rates , gave all information they took out payment, I have called 6 times to get additional information and get voice message only, no one calls back. I am a senior, I thought I was working with an honest company "priority plus financial llc in *************.
Business response:
We sincerely apologize for the experience youve had. At Priority Plus Financial, we take concerns like yours very seriously, and it is never our intention for any clientespecially a senior who trusted usto feel ignored or misled.From what youve described, its clear that our communication has fallen short. You should never have to call multiple times without a timely response, and we regret the frustration and worry this has caused you. Please know that we are committed to making this right.A senior case manager will be reach... read more
From my experience they will try to get you on their debt consolidation program where they ask you to stop paying your credit cards so they can negotiate better terms with your debtors. Don't fall for it just call your credit card company once a week late at night and ask them to reduce your interest rate.Also the agent that assisted employed scare tactics and when I didn't fall for it started berating me stating I was living in a fantasy. I make enough money to pay my debts I simply need a consolidation loan not this.
Business response:
Thank you for sharing your feedback. After reviewing your application, we can confirm that you were not approved for a traditional consolidation loan due to credit requirements. Our team offered an alternative debt resolution program based on eligibility criteria, but at no point is participation mandatory.We take allegations of unprofessional conduct seriously. We are reviewing this interaction internally to ensure all team members maintain a high standard of professionalism and respect when speaking with clients. Our goal ... read more
I am writing to formally express my serious disappointment with the level of customer service I received from your company on 8-25-2025. The representative ***** was argumentative, combative, cantankerous and condescending. Based on his behavior alone I would never do business or recommend your company. I expected professionalism and courtesy, but my experience was far below acceptable standards.
Business response:
Thank you for bringing this to our attention. Please accept our sincere apologies for the experience you had with our representative on August 25, 2025. We are truly sorry for the behavior you described and deeply regret that your interaction with our team left you feeling disrespected.Professionalism and courtesy are values we take very seriously, and we are disappointed to hear we did not meet that standard. We are addressing this matter internally to ensure that it is handled appropriately and that similar incidents do no... read more
I kept getting their mailers and I usually shred them. But I got one that presented itself as a government notice from the State of California. The letter even said "economic relief for affected Cali families." When I looked into it, I saw that the "company" was in ********** and not ********** or **. This is a flat out scam. If you're seeing this look for a real government program or regular debt consolidation company.
Business response:
We respectfully disagree with the characterization of our mailer as a scam. Our company does not claim to be a government agency, nor do we present our mailers as government-issued documents. All communications are reviewed to ensure compliance with federal and state advertising requirements, including disclosures that identify the source and purpose of the mailer.We understand the concern raised and regret if the design of the piece caused any confusion. Our intent is not to mislead but to inform consumers of available prog... read more
I would love to give them a 0 star. Unfortunately I have to give them a single. Everything is fine when you first do business with them. But what you will quickly realize is, they are lazy, don't perform, don't communicate with you at ****** I decided to cancel, leave them and went with another company. The other company that I went with is great. I've seen constant communication and results my 1st month or so they resolved One of the creditors and they let me know instantly this company. However, once you cancel, priority p... read more
Business response:
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment youve encountered.Please be assured that your concerns have been escalated to our upper management team for further investigation. We take these matters seriously and are currently reviewing your case, including all communications and account activity.We are especially concerned to hear your feedback regarding the conduct you described after cancellation. That is not reflective of the professional standards we strive to uphol... read more
Beware! These are scammers not a real company. Stay away!
Business response:
Thank you for your feedback. We take such accusations very seriously, and we're sorry to hear you feel this way. We assure you that we are a legitimate business committed to providing quality services to our customers. Wed be happy to address any concerns or issues youve encounteredplease feel free to reach out to us directly so we can resolve any misunderstandings and ensure your satisfaction.
Frequently asked questions about Priority Plus Financial
How is Priority Plus Financial rated?
Priority Plus Financial has a 4.2 star rating with 672 reviews.
When is Priority Plus Financial open?
Priority Plus Financial is open now. It will close at 7:00 p.m.