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Prisma Health Urgent Care - Columbia - Forest Acres
- Urgent Care
- Columbia, SC
About this business
Location details
2220 N Beltline Blvd, Columbia, SC, 29204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Quick friendly in and out visit
Everyone was friendly and efficient. I appreciated their care and referral to a specialist.
The nurse didn’t listen well to what I had to say. She forgot to add a prescription that we talked about during the visit to the discharge paperwork. I had to get the discharge paperwork redone to include the prescription that was forgotten.
Business response:
We’re sorry to see we didn’t meet expectations. Your feedback matters and helps us improve. Please contact us at https://www.prismahealthurgentcare.org/about/contact.
Staff were nice but not attentive. Doctor came into room and stayed maybe 3 minutes. Said my Covid results came back negative, so I asked about the flu and strep test. She didn’t even know they swabbed me for those. Said she’d be back and never came back. Thanks to MyChart I was able to see I texted positive for Flu A. No one mentioned it. I had to ask about it myself. Very unprofessional: felt like my concerns weren’t taken seriously. I know they see patients all day. But time and care should be spend with each one. Especia... read more
Business response:
We’re sorry this situation did not reflect the warmth and respect we strive for. We’ll review this feedback to ensure continued improvement. Please contact us at https://www.prismahealthurgentcare.org/about/contact.
Total $149 for 30 min visit. Called prior to visiting to see if drop-ins were welcome or if an appt is required, response from staff was short and not helpful. Once there, check in was short and unwelcoming. Staff who took my vitals was the first kind/welcoming encounter, and I had no issues with the NP S.Hawkins on site as she was also very kind and helpful. However, the nurse that came at the end just entered abruptly, left the door wide open, held out my papers and said goodbye. She didn’t ask if I had any questions, or ... read more
Business response:
We’re sorry this situation did not reflect the warmth and respect we strive for. We’ll review this feedback to ensure continued improvement. Please contact us at https://www.prismahealthurgentcare.org/about/contact.
Got called back right away but got forgotten about and ended up sitting 1 hour and 20 minutes before deciding to leave.
Business response:
Thank you for sharing your feedback and we're sorry about the long wait time. We appreciate you bringing this to our attention and will share your comments with our leadership team. If you’d like to share more, please reach out to the practice directly.
The provider displayed dismissive behavior during my visit. They gave care instructions while walking out the door and shared test results while standing halfway in the hallway and the exam room, which I believe is a HIPAA violation. The interaction felt impersonal, and I didn’t feel listened to or that my concerns were valued. Overall, I was very disappointed with the experience.
Business response:
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that you felt your concerns were not fully addressed. We take comments about communication and professionalism seriously, and your feedback will be shared with our leadership team for review.
Frequently asked questions about Prisma Health Urgent Care - Columbia - Forest Acres
How is Prisma Health Urgent Care - Columbia - Forest Acres rated?
Prisma Health Urgent Care - Columbia - Forest Acres has a 4.7 star rating with 1,211 reviews.
When is Prisma Health Urgent Care - Columbia - Forest Acres open?
Prisma Health Urgent Care - Columbia - Forest Acres is open now. It will close at 8:00 p.m.