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Progress Residential
- Real Estate
- Scottsdale, AZ
About this business
Location details
7500 N Dobson Rd, Suite 300, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I lived in one of their homes in Orlando for a long two months after finally giving up on thinking they were going to fix anything. At move in I had no operating dishwasher, no use of the oven since no one could figure out how to fix the door after two service calls. I had no working outlets in either bathroom and I had to pay someone to come in with a bush hog to clear out the back yard and also the broken fence. Pieces of the floor were laying on the stairs, outlets were sticking out of the wall. It was a nightmare dealing... read more
Business response:
Donna, thank you for reaching out. We are sorry to hear about your frustrations, and we apologize for any inadequate customer service. We understand that our accounts team has been working with you this week to address your concerns. Our records show they have conducted a review of your move-out charges and that they have reversed the charges for damages and reduced your early termination fee. If you haven’t received one already, you should soon receive a resolution agreement to sign. We wish you the best in the future. Than... read more
Progress Residential is by far the worst renting experience that I have ever had. The company is by far the most dishonest, greedy and unethical company that I have ever had the displeasure of working with. If you can find another leasing company please do, stay way from these people. We rented a home for one year. They slipped in 24 months instead of 12, we caught it early and worked with them to fix it, constantly calling and working to have them change it. They assured us they changed it, and even in the moving out proces... read more
Business response:
***********, please accept our apologies for your experience. We take your feedback very seriously and will use it to improve our operations. Our accounts team has completed their review of your move-out charges and will be removing several of them, including the lease buy-out fee. If you haven't received this already, you should soon be receiving a resolution agreement for your review and signature. Thank you for reaching out, and we’re sorry we didn’t provide you with a better experience. We certainly wish you the best mov... read more
The service techs that come out & service every broken part of my home, are amazing! They are extremely sweet & literally feel bad for my entire family. I’ve lived at this residence since May 2017 & let me tell you, I’ve called out service techs So many times! Dishwasher, fridge 3x(finally replaced it), AC unit 3x(finally completely replaced it), sensor lights for my doorbell & addresslight(HOA issue), & NOW my dang water won’t heat. This house is not that old but they have such out of date crappy appliances, and the vendors... read more
Business response:
******, thank you for reaching out to share your feedback, and we’re sorry that you’ve been frustrated by your time in one of our homes. We understand that the operations director for your market has tried to reach you to discuss your concerns in more detail. Our records indicate that all of the work orders you’ve placed have been resolved in a timely manner. As appliances age, they do accumulate wear and tear and can begin to malfunction. When repairs will address the issue, we are dedicated to making those repairs promptly... read more
Back in July 2016 my family and I relocated to Indianapolis IN for a promotion at work for my wife. Due to the timeline and a new baby on the way we had to rent a home site unseen online. We used Progress Residential to rent a home while we acclimated to the area and began the process of purchasing a house. The application process and fees were standard and the move in process was OK (note to anyone reading this, POINT OUT EVERY SINGLE LITTLE NAIL IN THE WALL AND MINOR SCUFF TO ANYTHING TO THE MOVE IN INSPECTION AND GET PHOT... read more
Business response:
*****, we apologize for the various frustrations surrounding your move-out experience and for any inaccurate information that you were provided about termination notices. Our records indicate that our accounts team reviewed your move-out charges, agreed to remove several of them and that you recently signed a resolution agreement saying you agreed with the new move-out balance. Since then, our team has also decided to remove the insufficient notice charge; if you haven’t already done so, you will be receiving a new resolutio... read more
We began our Lease in February of 2018 and we had a few maintenance issues that were resolved, however by September, the gas smell was making me and the kids sick. In addition, my oldest has asthma, so obviously we needed to get to the bottom of the issue quickly. After checking what we knew to check inside the home, I finally decided to call the Gas Provider, TECO. TECO came out and found that there was so much corrosion on the gas line leading to the home that they had to cut off our gas immediately!! You could literally h... read more
Business response:
Sherri, we know this has been a stressful situation and we apologize that it happened. Our records show we treated this situation as the emergency it was and worked aggressively to resolve it. We determined the cause of the situation and ordered and installed the needed repair part, which our vendor completed on Oct. 3 before TECO turned the gas back on Oct. 4. We also understand that our Resident Relations Manager was able to speak with you on Wednesday about the rent credit you will be receiving. Again, we’re sorry this ha... read more
Your property at **** ******* ***** ****, Apopka, FL 32712 lawn is currently over 18 inches high ( there is a small portion that the next door neighbor mowed himself in frustration). I have been addressing this matter since 9/21/18. I e-mailed Progress on -9/21/18, followed up with another e-mail on 10/1/18 and on 10/4/18 followed up a 3rd time and have yet to have the problem rectified or anyone reaching out to me. On 10/4/18 called their 888-878-**** number and spoke with O.J. who indicated he would make sure the matter wa... read more
Business response:
***, we apologize for any frustrations you’ve experienced and any less-than-ideal customer service. Our vendor will be maintaining the property until it’s occupied by new residents, and we will make sure the new residents understand their responsibility to maintain the yard. Thank you for reaching out. If you have any questions or issues in the future, you can always reach us at socialmedia@progressresidential.com. - Phillip
I am currently living a home in the Dallas, TX area. When I moved into this home, I reported that the home smelled of dogs and cats, and also that my 1yr old daugther was being bit by something, and I was afraid it was fleas. I also mentioned that I had seen a roach. This was reported on March 9th. I moved in on Feb 28th of this year. They opened a work order for the carpet to be cleaned with no mention of the pest issue. In June, I called in regarding the roaches yet again, and was told that it was the tenant (my) responsib... read more
Business response:
Shandriel, thank you for sharing your feedback, and we apologize for any negative experience or missteps on our end. Our records don’t show any pest issues reported until June, but we do understand that a team member spoke with you this week to walk through the history of what our records show and to discuss some possible next steps. Thank you again for reaching out and if you have any additional questions or concerns, you can always reach us at socialmedia@progressresidential.com. - Phillip
I first started using Progress Residential about a year ago where I rented a house from this company. The move in process when pretty smooth, but that is where anything good with this company ended. During the course of my lease, Progress Residential refused to come to the property to trim the trees even though they stated any tree over 8 feet was their responsibility. When I questioned them, they said they had changed their policy that they would only trim the trees when the Home Owner's Association made a complaint against... read more
I have never dealt with a more pathetic, incompetent, unprofessional organization in my entire adult life. I cannot fathom the reason that this company is still in business if they treat all of their customers the way we have been treated. I could literally write a book about all of the occasions Progress has failed me as a company after dealing with them for the past year and a half. I really do not want to list all of the problems and headache this company has caused me but I can say that between my roommate and I we have ... read more
Business response:
Courtney, we apologize for your frustrations and for any negative experiences you’ve had with our company. We'd like to further discuss your situation with you to learn more about your concerns and to determine what we can do to make it right. When you have a chance, please contact us at socialmedia@progressresidential.com, and we'll be happy to help you out. We appreciate your time in one of our homes, and we want to provide you with a great resident experience. Thank you for reaching out with your feedback - Phillip
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 2.2 star rating with 2,338 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.