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Progress Residential
- Real Estate
- Scottsdale, AZ
About this business
Location details
7500 N Dobson Rd, Suite 300, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
July of 2017 in GA I saw the home online to rent and called the number to inquire about it. I was excited and then regretted it immediately. First, there is an initial walkthrough to determine any damage or normal wear and tear on the property prior to you moving in. You have to electronically sign the document through your email that the walkthrough was done before you can rent the property even if the walkthrough was not actually done. I expressed this to the woman I spoke with on the phone and broke it down for her that t... read more
Business response:
Hello, we’re sorry that you’ve had a frustrating experience. We understand that the eviction proceedings have been terminated, and we hope that moving forward you will feel better about your time in one of our homes. Our records indicate that you were present for the initial walk-through and that we had not received any service requests from you; however, we aim for accuracy and are willing to address any discrepancies. We understand that a team member was going to reach out to you to get a list of any items in the home that... read more
Beware!!!! I wish I could give zero stars!!!! I am not at all surprised at all the negative reviews with this company. I was in a home less than a year due to Military orders for deployment. During move-out, I was told by the guy that I took really good care of the home and some dusting under a cabinet was missed and touch up paint in ONE room was only needed which would only cost a couple hundred dollars. Well that was wrong, out of $1425 deposit, I was initially refunded only $245. They charged me $825 for paint, $200 for ... read more
Business response:
******, we’re sorry that you’re frustrated with your experience with us. Our records do indicate that our team has communicated consistently with you to refund some charges and to explain why, after thoroughly examining the matter, we determined the pressure washing charge stands. We greatly appreciate your time in one of our homes, and wish you nothing but the best moving forward. If you have any additional questions, you can reach us at socialmedia@progressresidential.com. Thank you - Phillip.
Over the past few years, any maintenance issue has been done poorly and even if they sent someone to “fix” the first persons poor work, that was done poorly too or not at all. Many things that should be kept up with to make the house appear nice, and which I pay rent for, has been done half way or I’ve been told that if HOA isn’t complaining then they aren’t going to fix it until I move out, but yet they raise my rent each year and want to charge fees for nonsense. The woman I have to deal with on the phone when I have a com... read more
Business response:
Thank you for your feedback, ******. We apologize for your frustrations and will have a local team member reach out to you shortly to learn more about the specifics of your complaints and see what more we can do to help. Our records do indicate that all maintenance requests have been handled, but when we talk we can identify any lingering concerns and issues that need to be addressed. We want you to have a positive experience with Progress moving forward, and we look forward to talking with you soon. - Phillip
This company is absolutely the worst rental company we have ever dealt with. We rented a home in Memphis starting in 2015 under a different company and then Progress took over. Everything seemed to be fine until it came time to move be out. Beware that it doesn’t matter how spotless your house is, Progress will find a reason to keep your security deposit. We moved out in May and the only items the inspector noted was 8 “smudged” walls, a broken pop up assembly in a bathroom and a broken toilet handle which was reported to ma... read more
Business response:
*********, we apologize for any discrepancies with regard to move-out fees and would welcome the opportunity to review your situation in greater detail. We strive for accuracy and would be happy to take a look. Please contact me at socialmedia@progressresidential.com and we'll get started. As with all residents, we want you to be happy with your experience with us and we look forward to assisting with this matter. Thank you -- Phillip.
I am a new tenant with Progress Residential (Less than a month) and it is already a nightmare. I was a lease takeover where they allowed the previous tenant to leave a balance and notify me 15 days after I moved in that there was a balance due on the account. I have rented with many property management companies including large hedge-fund corps like progress and I have never known for any management company to allow anyone to pay a partial rent payment however in this case they allowed me to take over a lease agreement with ... read more
Business response:
*******, first off I want to sincerely apologize for your negative experiences. Our goal is to always take great care of our residents and handle their issues promptly, and we dropped the ball in these instances. I've talked with my team members and am pleased to hear that they have connected with you and are working hard to resolve your concerns. I understand that the fees you were charged have been waived and that the issue with your refrigerator will be resolved shortly. Thank you for reaching out and sharing your experie... read more
I am NOT at all surprised as to how many negative reviews this company has, and I thought I should just continue to add on. Well first of all we put out 4 grand just to move in this property. We have a full house, and I regret the day I thought this house was the most beautiful thing and everything my family would need would be here in this house. It saddens me to know this is going to be the biggest money pit I will ever have to encounter and this house will only drag me backwards, and we dont even own it! First of all when... read more
Business response:
*****, we apologize that you are feeling frustrated, and hope to connect with you soon to discuss your concerns. We reached out to you this week and will continue to attempt to make contact as we aim to conquer any outstanding or unresolved issues in your home. We invite you to contact us at your convenience, as well. Our records indicate that we are currently up to date on service requests at your home, and we’d be happy to reopen any requests that haven’t been fully taken care of, or create a ticket for any outstanding iss... read more
I have lived in the home for almost a year and it seems like there is always something going wrong with this house. It absolutely floors me that this company does not have an emergency service on the weekend. The AC started blowing hot air and I placed a work order online on Saturday afternoon. The temp quickly reached 87 in the house and I called the office to see if someone can be sent out here since I have two children and a pet. When I called the rep told me they can escalate but no one would call me for atleast two days... read more
SO. At the end of two years of renting a property through Progress Residential, I leave my final review. Sadly, it is a stinky one. I won’t go into too much detail (as my attorney has cautioned me about that with a pending suit), but suffice it to say that this particular office most likely is one of the better ones, but as a whole, the company is 100% an investor-driven bottom-line focused corporation with little to no regard to an individual’s satisfaction. When they attempted to raise my rent by about a third upon the re-... read more
STAY AWAY FROM THIS COMPANY! They will keep your BIG security deposit no matter how nice & clean you leave the home. Never fix any issues that arise. Then after paying rent for a whole year ON TIME or before 1st of the month, they increase your rent for new lease like ours almost $100 per month.
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 2.2 star rating with 2,338 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.