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Progress Residential
- Real Estate
- Scottsdale, AZ
About this business
Location details
7500 N Dobson Rd, Suite 300, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Progress Residential has been a nightmare from day one. I was told after I signed my lease that there were additional fees and I needed to send more money. Then I wasn’t billed for my utilities for 2 months and when the bill finally came it was doubled and added up to over $1200 in utilities alone. Now the crazy thing is I live in an 2000 square foot home and can’t imagine how I could use that much electricity. When I asked to see my useage I was told I could request it but what I was sent was a entry level spread sheet. The... read more
Business response:
Pam, thank you for reaching out with your feedback. We apologize for any negative experience or unclear communications that have occurred during your time in one of our homes. Our records indicate discrepancies with your review and that a third party has made a determination on your situation with us. If you have any questions, you can always reach us at socialmedia@progressresidential.com. Thanks - Phillip
This is an extremely unprofessional company. They are also difficult to deal with. I do not recommend anyone renting a house from this company. I would give them a “0” star rating if I could.
Business response:
Summer, thank you for reaching out. We apologize for any negative experience and are working hard to change your opinion. We understand that team members have been working with you in recent days to address your concerns, and it sounds like they were able to bring about a resolution to the issue. We very much appreciate that you’ve chosen to rent from us, and we are dedicated to providing you with a great experience moving forward. If you have any other concerns or feedback, you can always reach us at socialmedia@progressres... read more
If I could give 0 I would. This has been the absolute worst company I have ever had to work with. They don't answer the phone and if you do ever get on the phone with someone they just transfer you around to "find the right department." They keep trying to to pin thousands of dollars of fees on me and my roommates that we were told we didn't have to pay. We were then told that the phone call that took place telling us this would be recovered and listened too and if there agent did in fact tell us that we didn't owe these fee... read more
Business response:
Tori, we’re sorry for any frustrations and less-than-stellar customer service you’ve experienced, and we thank you for sharing your feedback. We take it very seriously. Our records indicate that our team listened to the phone call recording last week and has shared with you our findings. Please don’t hesitate to contact us if you have any further questions or additional concerns; you can always reach us at socialmedia@progressiresidential.com. Thanks again for reaching out, and we will work hard to provide you with a better ... read more
If I could give 0 I would. This has been the absolute worst company I have ever had to work with. They don't answer the phone and if you do ever get on the phone with someone they just transfer you around to "find the right department." They keep trying to to pin thousands of dollars of fees on me and my roommates that we were told we didn't have to pay. We were then told that the phone call that took place telling us this would be recovered and listened too and if there agent did in fact tell us that we didn't owe these fee... read more
Do not rent from Progress. They are in over their heads. No one responds to calls or emails, so I'll be resorting to certified mail from now on. My AC was out for a week, and we've received no reimbursement for hotels or our rent. When we moved in, there was cat urine in our master bedroom which was unbearable. We slept on the livingroom floor for THREE AND A HALF MONTHS. The dishwasher was also broken. The toilet leaks. None of the doors properly seal to keep bugs out. I've been fooled. Learn a lesson from my experience and... read more
Business response:
Karen, we thank you for reaching out with your feedback. We take it very seriously, and apologize for any negative experience. We will work hard to provide you with a better experience moving forward. Our records do indicate that you recently received a credit for the time your AC was out and that, after receiving the complaint about the cat odor in the master bedroom, that we treated the floor, replaced the carpet and painted the walls. If you have any unresolved issues or concerns, please don’t hesitate to contact us at so... read more
I am writing to file a formal complaint against Progress Realty as a result of my experience with the company. While it has taken them nearly six months to refund my deposits on the property I was to rent from them, they have done nothing to help me recover my valuable personal property that was stolen from the single family home I was renting from them. Working with rental/relocation agent Pamela ******of Adaro Realty, Inc., I found a single-family home located at 4879 Stone Park Blvd., Olive Branch, MS 38654. I was initial... read more
Business response:
Mark, we understand you're upset with your experience with us, and we apologize for any delayed customer-service response times on our end throughout your stay. We do believe that we made a good-faith effort to work with you. We tried to establish a value for the items in question in order to determine potential compensation, but we did not receive that information from you. As you noted, we also offered you an early termination of your lease. We certainly wish you the best moving forward - Phillip
I rented with this company for 2 years. I moved into the house from out of state and rented while I looked around to purchase a home. The ONLY good thing about my experience with Progress Residential was my realtor Hayden. He was WONDERFUL! Having said that, I must add that I would NEVER rent a house owned or leased by this company again. I will just share my most recent situation. I purchased a home and moved out of the rental at the end of my lease. I was sent a move out statement in the mail claiming they would hold my de... read more
Business response:
Kerantha, thank you for reaching out with your feedback. We take it seriously, and we’re sorry for any negative customer service experience and for your frustrations surrounding the move-out experience. We have thoroughly reviewed your account, and we do stand behind the existing move-out charges as well as the reduction in cleaning charges. However, we’re always happy to clarify anything that might not have been explained clearly during the move-out and review processes, and we’re also always willing to address any other co... read more
Progress residential has been the worst company I have ever dealt with. No one ever responds to your questions or concerns until you follow up 3 times. We were supposed to move into our rental property at the beginning of the month and did not receive the keys until almost 4 weeks later, due to consistent delays that were never communicated with us unless we reached out to them. They constantly had some “policy” that was not communicated with us until they already messed up and put us in a bind because we had to be out of ou... read more
Business response:
Christine, we sincerely apologize for any and all negative customer service experiences. We take your feedback very seriously and have shared it with our team members. As you know, your move-in was delayed due to some construction work, and we fully recognize the stress that caused. Moving forward, we will work very hard to provide you with a great resident experience. If you ever have any concerns or feedback, please know that you can reach me at socialmedia@progressresidential.com. Thank you for reaching out. - Phillip
I do not recommend doing business with this company. I would not recommend them to anybody and one star is too generous. Dealing with this company is horrendous. When we received the house it was disgusting, all of the floors were dirty (carpets, tiles (the grout in between the tiles was black when it should have been white), and hardwood). The handles on the refrigerator are held together by superglue, there was corrosion on a phone jack. There was mildew underneath the kitchen sink and around the master bedroom toilet (whi... read more
Business response:
Royce, thank you for reaching out. We apologize for the negative experience and for any difficulties surrounding your lease renewal. We greatly value your time in one of our homes, and we will work hard to make sure you have a better experience moving forward. Our records indicate that one of our leasing specialists was able to communicate with you regarding your lease renewal and that she has submitted a request to waive the month to month fee that was assessed for August. If you have any other issues or concerns, please co... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 2.2 star rating with 2,346 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.