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Progress Residential
- Real Estate
- Scottsdale, AZ
About this business
Location details
7500 N Dobson Rd, Suite 300, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I do not recommend doing business with this company. I would not recommend them to anybody and one star is too generous. Dealing with this company is horrendous. When we received the house it was disgusting, all of the floors were dirty (carpets, tiles (the grout in between the tiles was black when it should have been white), and hardwood). The handles on the refrigerator are held together by superglue, there was corrosion on a phone jack. There was mildew underneath the kitchen sink and around the master bedroom toilet (whi... read more
Business response:
Royce, thank you for reaching out. We apologize for the negative experience and for any difficulties surrounding your lease renewal. We greatly value your time in one of our homes, and we will work hard to make sure you have a better experience moving forward. Our records indicate that one of our leasing specialists was able to communicate with you regarding your lease renewal and that she has submitted a request to waive the month to month fee that was assessed for August. If you have any other issues or concerns, please co... read more
Do not rent from this business! I had multiple issues upon moving into the home. While renting, the dishwasher quit 2 weeks before Thanksgiving and it took 3 weeks to get it repaired. The AC needed repair each summer I was there, once being out for almost a month in August in Atlanta! When it came time to renew my lease in 2016, the ending date changed from the 31st of the month to the 5th of the following month. Upon contacting them, I was told this was for the company's benefit as they did not have enough move out inspecto... read more
Business response:
Donna, we apologize for any negative experience during your time in one of our homes and for any miscommunications or frustrations surrounding your move-out experience. We’ve thoroughly reviewed your account and we do stand behind the existing move-out charges as well our elimination of the move-out fees associated with the satellite and the lawn. We’re always happy to clarify anything that might not have been explained clearly and to address any other concerns you might have. Feel free to contact us at socialmedia@progressr... read more
Don’t ever lease from this company if you want your security deposit back!!! The company comes up with things that they say were backed dated,even through my rent and utilities were always paid on time. It is a total scam.
Business response:
Angela, we greatly appreciate your time in one of our homes, and we apologize for any negative experience or any miscommunications about the move-out experience. Our records indicate that we increased your refund after a thorough review of the move-out charges. Feel free to contact us at socialmedia@progressresidential.com with any questions. Thank you - Phillip
Everything was good on move in and while we were there, but when it was time to move out we were extremely disappointed and upset. We were ensured by the pre move out inspector "Guy" that the house looked really good and gave us just a couple of items to make sure we finished up, otherwise we were done. We did everything he said and then some to make sure we got as much money back as possible. When we got the final bill we owed more money! They have a cleaning fee for almost $230 and I was told over the phone it was for clea... read more
Business response:
Jesus, thank you for taking the time to provide this feedback. We take it seriously. We really appreciate your time in one of our homes, and we’re sorry that your move-out experience wasn’t a good one and for any customer-service experiences you found unsatisfactory. While we understand that you would have like more of your deposit back, we reviewed the matter thoroughly and do believe the resolution was a fair one. If you have any additional issues you would like to address, you can always contact us at socialmedia@progress... read more
AWFUL company. Never rent from them!!! Kept delaying our move in date so had to pay an additional 500$ to stay at apartment so I had a place to live all while they said the shower door wasn't ready .Well shower guy called and said it had been ready since BEFORE move in date. House isn't level, all wiring was done backwards and wrong per electrician so bad that it could have set house on fire! Their own employee damaged wall and they refused to fix it .Breaker box not labeled which,is illegal per electrician .Charged me for m... read more
Business response:
We greatly appreciate that you’ve chosen to live in one of our homes, Sarah, and apologize for any negative experience. We always welcome the opportunity to discuss any unresolved concerns and help clarify anything that might not have been explained clearly. We'd be happy to talk through any of the assessed fees you've listed and discuss any discrepancies between your review and our records. Please contact us at socialmedia@progressresidential.com at your earliest convenience, and we'll address any concerns with your home or... read more
Don't ever rent from this company. I have several problems with them. they lie, won't help you with service request and will send out people that doesn't know what they are doing. I still have Harvey damage in my laundry room and they have not yet finished the problem. I asked 2 times and sent in pictures.
Business response:
Brandy, thank you for reaching out and providing this feedback. Please accept our apologies for your experience so far; we’re committed to doing better moving forward and making things right. Our records show you’ve been in contact with our local team members and had some productive conversations with them since posting your review. They are working hard to address your concerns and will be in touch. Thanks again - Phillip
If I could give 0 stars, I would. We moved in about 2 months ago and have had 6 plumbing issues now. This is a newly renovated house, so I understand there will be a problem here and there. The first issue was from a busted water hose faucet leaking into the room inside the house, leaking INTO an electrical outlet. They had someone fix that problem, but they have yet come to repaint the hole they had to cut into the wall. We were told that someone would be in contact about that, but I'm assuming they will say that we were su... read more
Business response:
Courtney, we’re sorry this has been a frustrating experience for you, and, moving forward, we hope we can help you feel better about being in one of our homes. We certainly appreciate that you’ve chosen to rent from us. Our records do indicate that your service requests have been completed in a timely manner and that more are slated to be completed by the middle of this week. If there’s any additional feedback you would like to provide about this experience, or if you have any other concerns, please email us at socialmedia@p... read more
This is just a RIP OFF company. My wife & I moved into one of there homes in Orlando FL. They took ALL $1,750 deposit & then had the gall to bill us for $7.30! We left the house 2155 Colonial Woods Blvd. spotless! Unlike when we moved in, the place was filthy, lawn not cut, multiple rug repairs & bugs everywhere. Wish I could afford an attorney & I'd sue these scumbags. STAY AWAY FROM THESE ASSHOLES!
Business response:
Sam, we apologize that you’re frustrated with the move-out process. If you disagree with any move-out charges, we encourage you to email us at accounts@rentprogress.com and let us know what you think we got wrong. We’ll be happy to review everything and consider any charges you think should be refunded. Thank you.
I would never recommend or refer anyone to Progess Residential Property Management Services EVER! Applied for a property listed on Trulia that is handled through Progress 17230 Marquette Point Lane, Humble, TX listed for $1710.00 per month. We have been looking for homes for months and we either wait too long to apply and it's gone or we see a lot of homes for lease that are not maintained. I have viewed two homes in the EXACT same subdivision as the one listed with Progress so I know the homes in this area have great update... read more
Business response:
*********, we apologize that this was a stressful experience for you. We do want to note that - due to Fair Housing and privacy considerations - we do not share information related to any prospective resident's application or approved applicant's residency with an agent or any other third party. Additionally, our records indicate that the communication between you and our company transpired differently than you describe. However, we always strive for accuracy, and are more than willing to discuss any discrepancies between ou... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 2.2 star rating with 2,338 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.