Progress Residential

Joshua H 

on BBB

2 years ago

This company will call you from private cell phone numbers and promise certain things they apparently will not honor in any way. Then when they read transcripts from the company line calls they will claim that those claims were never made. I trusted the words of many people from this company about how my move in and promotion would go. These conversations took place on cell phones that called me. They obviously are now not honoring those conversations as they werent on company lines and transcripted. To add on top of this, t... read more

Connor F 

on BBB

2 years ago

Monthly Garbage bill is in excess of ***** monthly. They are billing as a corporation/business vs as a residential property. Complaints have been made to them. A complaint filing number was given, but no action taken since June 2023 when it began. Who is in charge/responsible? ****************** **************** is nonexistent when no solution is given to fix the issue. At the very least, this company should be reimbursing for the difference immediately bc this is due to their negligence. 

Celina L 

on BBB

2 years ago

The ** unit in the house we rent, went out. It took them almost a week to have someone come and repair. They stated the coil was frozen. When the company they hired called they told me the unit was old and they were just goi g to replace the whole thing instead of repair it. It's been 3 weeks and we got an email stating thst they deemed us responsible for the unit damage because we have a dog. They are charging us $5575. Mind you, they allow dogs in their rentals and I know the previous tenants had dogs. But because we are t... read more

Brannon M 

on BBB

2 years ago

Move-out date was in July. First, they used the wrong date (different from what was on our lease) and locked ** out of the house early. Next, they hit ** with upwards of $2k of BS move-out fees. They charged us $300.00 for "damages" to laundry room doors (and by damages, Progress Residential meant that they installed bifold closet doors to a laundry room that didn't have doors the entirety of our lease). Another was a $1,581.90 charge for "insufficient notice" of our move-out. We told them a full month before we left, which ... read more

Kelsey F 

on BBB

2 years ago

Move in date was 8/11/23. We were unaware of property defects prior to signing the lease. Found mold on the ceiling next to the ** indoors so theres some water damage, bug infestation (carp. ants or termites) as we have found droppings even after sweeping them up.. they come back, & foundation of the home lacks for proper air flow leaving the house around ***** degrees mid-day during this heat wave. Home is not sealed considering you can tell parts of the home were an add-on. The home is most definitely not up to code. We ar... read more

TJ M 

on BBB

2 years ago

Current resident. Investigation needed into the practice of this company. False advertisement on their website. They have systems in place to avoid legal liability but, behind the writing this agency does not care about its tenants. Their maintenance department is far the worst I have ever experienced. They do not have after hours maintenance technicians. They do not have emergency services teams to assist emergency. They take your emergency request and place them in the same order with regular simple maintenance orders. Als... read more

Andrew W 

on BBB

2 years ago

This place is nothing short of being criminal. They clearly document damages to the property PRIOR to your move in, then proceed to charge you close to $1,000 when you move out for pre-existing damages noted BY THEM AND SIGNED BY THEM before you ever assumed responsibility for the property.Their billing system is very suspect and would likely fail a financial audit, in my professional opinion.They insist you professionally have the ENTIRE HOUSE cleaned when your lease ends - yet when you take ownership of the property, it's ... read more

Tabitha M 

on BBB

2 years ago

This property rental company is a scam. You have to put a deposit equivalent to the monthly rent, but regardless of how great you leave the property when moving out, you will never see a dime in return. Company games from the day I decided to vacate. It started with them claiming to not get my vacate notice in time. Luckily for me, I did everything via email and was able to go to their office and PROVE that I sent the notice. From there on out it was rediculous the month prior to the end of my lease I was charged obnoxious f... read more

Ana R 

on BBB

2 years ago

Moved into a home that was in absolute disarray because progress didnt inspect it after previous residents left. Absolute filth, cobwebs everywhere, bathroom flooded, backyard under construction and they just up and left it without finishing. Created case after case, made phone call after phone call, email after email, and one month later I have yet to receive one phone call from a manager or associate. Every agent I speak with gives me an attitude or sounds like theyd rather not be working to assist me. The problem descript... read more