Progress Residential

Lafrances E 

on BBB

2 years ago

The company treats black people's applications unfairly without the proper process. this company does not practice its own policies and procedures on Qualification. I feel this company needs to be shut down for all its law-breaking actions."THIS COMPANY GETS ZERO STARS FROM ME" 

Savannah L 

on BBB

2 years ago

If zero stars were a rating, I would give them -10. I HATE this rental company. They are the lousiest, scummy rental company I have ever come across. My husband had to have emergency surgery which put us behind on rent. We were in constant contact with them and they assured us that they would work with us. Then all of a sudden we have an eviction letter and a $6,500 bill that has to be paid IN FULL cannot be multiple payments and if it is anything less, they will send it back. So not only was I behind on all my other bills d... read more

Justin W 

on BBB

2 years ago

We finally found a house we wanted to rent. Super excited! Until the application process began. They couldn't properly verify our income. They'll call you nonstop up until you sign the lease. Then they pop smoke. They don't return phone calls or emails in a timely manner. It's nearly impossible to get a hold of my assigned agent. Once my year lease is up I'm outta here! This company doesn't care about it's renters or the properties. **********. 

Ryan V 

on BBB

2 years ago

If I could give this company a 0, I would. My partner and I applied for a home in metro Atlanta. We both have excellent income, solid credit, and no criminal history. When we went to view the property, there was no code for the lock box; in hindsight, that was the first sign to run, but we persisted. We were able to get ahold of someone to get the code, and we absolutely loved the property. We immediately submitted an application and were confident we would be approved. After a week of no communication, we checked the status... read more

Tina E 

on BBB

2 years ago

Our experience renting through Progress Residential has been TERRIBLE. The beginning was just ok but once we were in the house they completely ignored us. We had repairs that were dangerous that needed to be fixed and it took nearly 2 months to get someone to the house to fix and even then they came and disappeared for hours then came back and did a TERRIBLE and unprofessional job. Now we are without a microwave for more than a month. They don't care about the tenants and they are so unprofessional to deal with. IF you can e... read more

Adriel G 

on BBB

2 years ago

This company will make completely false violations and charge them towards your rent. There is no way of disputing their fees. I have paid over 200$ in fees this last month all were false! They will flat out mock you and take your money! Extremely immoral company 

Ciara S 

on BBB

2 years ago

To be honest and direct as possible, this company does a good job of promoting their homes and explaining their expectations of their tenants, but they fail to inform you of how poor their customer service is. I can deal with a lot of things, and I can be very understanding, but without proper communication, that goes out of the window. Before moving into the home, there were no appliances (i.e., microwave, refrigerator, and stove/oven). My wife and I were assured they'd be installed prior to move-in date, but that didn't ha... read more

Jackson S 

on BBB

2 years ago

This place tried to charge us a month to month fee as well as the additional 13 days that we would not be living there and said its standard. This company has the worst customer service. Do not rent with them, we waited 2 weeks to have our A/C fixed during the summer in *****. The only reason they finally came to fix it was because I told them my wife was pregnant. 

Lane C 

on BBB

2 years ago

I think this company deserves No stars!!!! I didnt know what I was getting myself into when I applied for two homes that I was interested in thinking I can only get one so Im sure my fees can get transferred over. Boy was I wrong. Ive been told something different every person Ive spoken to. I got hung up on by a rude young lady named *****. She noted my account that i forfeited my fees wow like Im a single mom in a emergency moving situation and I cant afford taking the loss. Before coming here I started to get a bad feelin... read more