Progress Residential

Ca D 

on BBB

2 years ago

Whats the point of putting your complaint if they will not allowed to enter everything people need to know about this companies. Worst experience ever JUST STAY AWAY. Irresponsible, liars, a complete scam regret using them. Customer service is a 0 or big will never recommend them. They will try to **** every ***** out of you looking into legal advice. Can write a book with my experience this time. Businesses like this should be shut down. 

Joshua C 

on BBB

2 years ago

I have rented the same house for over 6 years. Ive paid them well over $150k thus far. **************** has been disappointing, no one returns calls, cases are closed before anyone has reached out to you for the problem. When they come to fix, its a bandaid and they leave a bigger mess.Move out specialist didnt have my file, as I was going through the problems and what caused what. He told me he wasnt there to go over in detail, hes just marking to get it ready for the next tenants. Ive reached out by email more than 50 time... read more

Jill B 

on BBB

2 years ago

We have rented the same townhome from Progress Residential now for 4 years in *********, **. Anytime something needs fixing you have to submit a service request. Our refrigerator starting leaking, ruined the wood floors and after several attempts they finally sent someone out to install new floors. Problem is all of the wood and cabinets is a honey brown and they installed gray with white trim! Looks horrible! Suppose to be getting a new refrigerator now for over a month and had to call for the 3rd time about it and still kn... read more

Dorothy T 

on BBB

2 years ago

I would give negative if i could. February 2023 we did default, went to court, was able to pay the full amount, and was told we were in the clear. 2 days later was notified a partial payment was not acceptable. The said they applied a payment twice for 5k back MARCH OF 2022. almost a year later they caught it and we had to pay the full amount to get out of evections. Would not let us set up a payment plan for THEIR BILLING ERROR. And was back in court. The court accepted the payment plan. We had it set of to pay 4k a month t... read more

Stephanie D 

on BBB

2 years ago

I just sat here and read all of these reviews and all I can say is this is a total slum lord company. They give landlords a bad name! I have had the "pleasure" of having one of their properties as my next-door neighbor for about 8 years...it has been pure hell! I see first hand how they have treated decent tenants..no A/C in July, electrical issues, rodents the size of large cats! I have REPLACED the 65' fence that separates our properties THREE times with no assistance, they do not care about the neighborhood, the community... read more

Chris S 

on BBB

2 years ago

We were excited to begin renting from this agency. After submitting all required paperwork (three separate times), my wife and I were denied living for not submitting all required paperwork within the allotted amount of time. Unfortunate, but my wife and I found living elsewhere quickly. In our denial email we were told our holding fee would be returned in thirty days. We are now outside of forty five days with no refund. I have contacted three times without even a response. Highly discourage anyone from renting with these f... read more

Anna C 

on BBB

2 years ago

I have been really happy with this company till recently. First I called at the end of June to see how to access the community pool. I still have yet to receive a call back. I call again today but still no one knows anything. When I first moved in I was told there was a specialist assigned to me but she knows nothing. But what has made me mad is the other day I signed up for a payment plan. I had a 35 balance I had to pay before they would do the plan. So I paid and they setup the plan well when it processed in my bank yeste... read more

Landon R 

on BBB

2 years ago

We didnt even move our stuff into the house and were scared because of the neighborhood, forcing us to leave. They are charging us over $3000 for an early termination fee for not even moving anything into the house. We already gave them about $3000 before move in. Terrible business, they are even charging us $450 for a cleaning feeIN A HOUSE THAT WE STEPPED IN FOR ONLY AN HOUR. HOW DIRTY COULD IT BE FOR US TO BE CHARGED A CLEANING FEE. Their phone lines are set up so that you can only reach a customer service agent that is n... read more

Rayn T 

on BBB

2 years ago

I would give Progress Residential a negative rating if I could. Long story short (but I'm available for more details) AC went out yesterday tech wasn't available til next day. Service call was received 4 pm, my husband and I called back multiple times for hours, got the run around and finally got a hotel confirmation 9 pm. We work construction and get up a 2 am for work so now we've worked all day and will only get a couple hours of sleep for the next work day. Ok so now it's the next day, tech was scheduled for 11 but didn'... read more