Progress Residential

Gw W 

on BBB

2 years ago

I truly do not recommend leasing one of their properties, they wheel you in and once you're locked in the they no longer their concern.. I rented a unit in Feb 2023 and April the entire ceiling in the garage was filled with mold, I followed all the proper procedures and notified them , only for them to inform me that I would have to wait 7 days before they are able to assist me with this urgent issue, meanwhile my family was getting sick and being hospitalized for the excessive mold, long story short they provided a (1) hote... read more

Taylor R 

on BBB

2 years ago

My family and I have been without air conditioning for 11 days tomorrow. I just had a c section and have a newborn and they have left us in our home in 85 degree and 92% humidity for this long. They booked a hotel 1 hour away from my home claiming this was the only progress was allowed to book bjt told me I had to be here if the vendors came to work on the home. The vendors came 3 times and rules it needed replaced Thursday. They called 30 times to tell them if they would approve the replacement they could get here Saturday ... read more

Ksthy L 

on BBB

2 years ago

Since September of 2022. We've had 10 (TEN) plumbing issue calls for the same issue. The maintenance center submits a work ticket, they enter is as high priority, and they apologize each time we have to call back several times for each of the 10 instances. The issue? the sewage backs up into the shower, bathtub, toilets can't be flushed, and water all over the master bath, hall, and seeps through a wall into a closet, ruining shoes, purses and whatever is on the floor. First they had the tech come by, and we had to wait for ... read more

Carly M 

on BBB

2 years ago

We are new in our rental home in ******* (1.5 months since we moved in). Our ** went out Tuesday 7/18 and Progress failed to expedite our need for cooling. Temps have reached 90* in our home. Today, Friday 7/21 an ** company came and found that our unit had not been serviced in a VERY long time. Filters were clogged. The unit was filthy, and in need of repairs/parts which have to be ordered. We wont have air conditioning until next week and we have a small child and several senior dogs that are very hot!! We were forced to g... read more

Susan M 

on BBB

2 years ago

We rented from Progress after we had a house fire literally lost almost everything. We were in a lease for a year at ***********************************************************. The air conditioner was not working right and the air ducts were not attached right. We put in work order had to wait I believe two months for someone to come out. She had to attach ducts and make a larger vent so airflow would go up. She left a mess with some sort of drywall material and there was a hole in the floor of bedroom three with nail poppe... read more

Brittany P 

on BBB

2 years ago

I only been living in this house for 30 days and the minute I officially settled in.. I noticed there in mold in my bathroom and the air quality in my home is so think and unable to breath. My daughter and I have been having breathing issues since living in this home. I complain and COMPLAIN and nothing has been done. I keep getting the runaround. No one is answering phones. Doctor ***** has accumulated. My daughter and myself is asthmatic and living in this home is unsafe for both of our well being. 

Charlotte I 

on BBB

2 years ago

This company needs to be shut down and the honorable customers they have had compensated for the hours and hours of lost time trying to keep them from taking money they are not owed. They are fraudulent, conniving, deceptive, and egregious in their business practices. I added over $5000 in outdoor improvements and left the home immaculate, yet they claimed otherwise and tried to charge me $460 in damages/cleaning. You are not allowed to talk to ANYONE; all correspondence must be through email so you will spend countless days... read more

Anna W 

on BBB

2 years ago

Im sending this as a courtesy after, I will be providing all documents and videos to news stations across the ** and giving an interview. As well as many state and local leaders to make sure this scam of a company be held accountable. I give this company no stars because I see firsthand how this company treat their tenants. Its a shame!!!! There are houses owned by this company and they put everything on their tenants like they home owners. I lived next door to one of the properties and I have complained for years to have th... read more

Samantha F 

on BBB

2 years ago

We have been approved for a home since june 29 and was told we could move in July 1st. It is now July 18th and still being told we cant move in with no explanation. We have explained 50 times thats this is an urgent time sensitive case and we will be without a home if they cannot get us in our approved home and they do not seem to care. They just transfer me and repeat the same script everytime I call for answers. They refuse to transfer me to a supervisor. This company does not care about your individual needs. They do not ... read more