Progress Residential

Krysten B. 

on BBB

4 years ago

This whole establishment ought to be ashamed of themselves. I have never, in my years of renting a property, ever dealt with such incompetent, lack of customer service individuals. This company is just a complete JOKE! I applied for a rental property about a week ago, got updated emails from Breanna Trinosky stating they are in the process of reviewing my application. Great! Two days later I got a separate email stating I was denied. Okay, three hours after that I receive YET another email stating I was approved. Confused as... read more

Kenny C 

on BBB

4 years ago

Do not rent from them. They are the worst at communicating and have shady business practices. They LOOK and PRETEND to be very professional and they are far from it. I was an added tenant to a lease. I moved out well before the lease was up. The account was in good standing and the lease was renewed, switching to month to month, in the same agreement the primary applicant removed me from the lease and has it in email. Due to covid the primary tenant got behind on rent and was "evicted" January 2021. (By the way she is STILL ... read more

AB 

on BBB

4 years ago

Worst customer service. They said I’d get my application refund back since they denied my application and I should receive it within 30 days, it’s now been 60 and I still haven’t received it. Horrible business - they literally stole my money. $350 

Kate A 

on BBB

4 years ago

You cannot count on emergency services with this company. If your fridge stops working, heat fails, or AC fails and it’s after hours or a holiday you are SOL. I have had all of these things happen to me at my rental property. Since their policy changed, I’m disappointed and looking forward to moving. 

Ken K 

on BBB

4 years ago

DO NOT GET INVOLVED WITH THESE CLOWNS HIDDEN FEES THEY DON'T FIX ANYTHING AT ALL. DAY ONE SINCE WE MOVED IN A BRAND NEW HOUSE THE APPLIANCES DON'T WORK AND REFUSE TO REPLACE THEM! *******SCUMBAGS DON'T RENT FROM THEM. 

Tyler K. 

on BBB

4 years ago

I’d put 0 stars if possible. I love my house and love living there. But absolutely hate the service of progress residential. My air conditioning has been out for the past 3 days. This is Texas. It gets very hot obviously. Apparently it’s not an emergency unless the temp in your home reaches 85 degrees or above. I told my newborn child this. It didn’t cool him off from the unbearable heat in our home. There is no way to get ahold of anyone after hours to submit an emergency service request. They mentioned to me that emergenci... read more

Kelsey Q 

on BBB

4 years ago

I NEVER write reviews and I feel very compelled to leave a review for this company based on my experience so far. I haven't even been renting for very long with this company and the customer service I have experienced is HORRIBLE! It is almost impossible to reach anyone either by phone or email. When you contact the company with concerns via email, no one ever responds back to you. When you try to call through the generic 800 line number, you just end up on hold for hours. It is mind blowing that a company this large has suc... read more

Run FAST! 

on BBB

4 years ago

This company is run by money-hungry greedy people that do not care about their residents. It is all about charging their tenants for houses that are neglected until they have no choice to fix them. Run! Do not rent from this company. 

Tracy L. 

on BBB

4 years ago

This company is dirty. They use a lying background check company called CoreLogic. We were denied because our background check came back with a criminal history. When we called CoreLogic to find out what since we have no criminal background. They told us “oh it’s a completely different name. We see it’s a different name but you have to dispute it and that can take 30 days” I spoke to Progress and they said they could see it was a different name as well and in a different state. But then we still got A denial letter. We make ... read more