Progress Residential

Janet M. 

on BBB

5 years ago

This property management company has no respect for its tenants. They send outside Vendors to your property for repairs that have no respect for your personal property, your time, and your safety. This property company sends Vendors to your property that are unprepared in terms of Protective Protective Equipment and the necessary clothing to enter your home. I have put in a complaint several times to the Service Manager on my property and to-date I haven't heard from the manager. Please be aware of your lengthy lease agreeme... read more

Tabitha W 

on BBB

5 years ago

Backyard is flooding and they respond by cutting 3-5 inches off the bottom of my fence instead of putting a simple drain in. They also did not tell me when they were coming and I woke up to my dogs freaking out surrounding this worker in my backyard. Flooding still continues and now my dogs can get into the neighbors backyards and they will not fix THEIR mistake. Terrible company and will never be back. 

Nina A. 

on BBB

5 years ago

Progress home is nice, my move in was smooth for the most part. The maintenance crew is subpar. They will mark your service orders as complete, but that's not true. They say they call to come out by text, which is not true. They say they call, but not true. The customer service rep I had today could care less. At one point, she hung up on me rather than putting a Supervisor on the phone about the lies regarding the service order. The maintenance aspect hurts this agency. 

Scott P 

on BBB

5 years ago

This company needs to be put out of business, they refuse to refund peoples security deposits despite having email proof that their company made an error. They lie about charges for utilities and I would love to see someone do an audit on the "pass through" utility charges they bill for. We rented from them for 3 years and the move out experience was a nightmare and still isn't resolved. They admit no damage existed in the home but now are still holding a portion of our deposit claiming it was for rent and not enough notice ... read more

Domenic T 

on BBB

5 years ago

Have been waiting for my window to be fixed a year and a half. They keep sending handymen they get of Craigslist and Angie list for a contractor job. I have been complaining for a year and a half and always some excuse. I have mold in my home and can’t use half the kitchen and our la pantry. We have to wipe the kitchen multiple times a day. When it rains outside so does inside. I also had the house inspected and there is no insulation at all in over 70 percent CJ the house. I took 30 days for a complete remodel before I move... read more

JYoung 

on BBB

5 years ago

Due to a quick turnaround requirement on a work relocation, my husband and I ended up having to rent sight unseen, so we looked at property management companies to increase the odds of having a good experience. We settled on a rental from Progress. The house we decided on from their Zillow listing was priced over $400 per month above the Zestimate and had sat on the market for over 50 days at that point, but the pictures were great, we were in a bind, and the listing said it came with all appliances, including a washer and d... read more

Cynthia R Wells 

on BBB

5 years ago

Scam artists at their best! Need a class action lawsuit for taking advantage of renters! Elected officials should be held accountable for allowing this company to take advantage of renters in their city/state! Tenants are trapped in a problematic home and a deceptive contract (paper trap)! There is definitely a problem w/ product delivery and customer service! BEWARE of these crooks, liars and thieves making a profit from refusing to give refunds! This A+ rating from BBB is a scam! Not a good company yo do business with.... 

Tiana B 

on BBB

5 years ago

We have suspected mold in the home on two occasions. The first time we called maintenance regarding the situation they had someone come out, claim they did not know what it was and simply cleaned the ceiling. This second time when it returned we were not taking that response for an answer. Progress residential has a third party company come out and confirm that there is an leak in the attic and it was definitely mold in our closet. It has been a month since the mold has been confirmed and no one has been out to resolve the i... read more

Carolyn W 

on BBB

5 years ago

I applied to rent here in early August. By mid August, we had decided to buy a house rather than rent, so I cancelled my application. I was told by the agent that I would get my holding deposit of $250 back in 3-14 business days. I has now been over 4 weeks and I have STILL not received the deposit back. We really need that money as we are trying to buy a house AND have a baby on the way. I read on here that a lot of people have similar problems and to get them solved they had to post on here. That's really disappointing in ... read more