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Progress Residential
- Real Estate
- Scottsdale, AZ
About this business
Location details
7500 N Dobson Rd, Suite 300, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a resident for several years. So beware... do not renew because all the home issues become your problem and expense. They are quick to respond read your lease. But to renew they do "NO" preventive maintenance or offer any incentive to stay. You are responsible to power wash the exterior of a two story home. I understand I would be responsible for dirt I cause but the normal weather and outside elements. When I hired the power washer contractor he even stated this is the owner responsibility. You are responsible f... read more
This company is the worst and there crooks as well. I paid 3450 to move in in January now there telling me I have a balance of almost 3000 dollars. I’m not understanding how that’s possible and you can’t get anyone on the phone to assist or ask questions. When you do get someone on the phone there rude and they hang the phone up in your face after you already sat on hold for hours. I’m looking in to legal help because this is too much.
These people will nickel and dime you on everything. Where to begin. Well back in August of 2020 my ac unit went out. Keep in mind August is one of the hottest months. Well I called progress as soon as they opened and told them the situation and how it was already almost 90 inside my house with 4 small children. The lady told me someone would be in contact with me about coming out to fix it..no one ever called me back! I finally called a ac company myself and had them come out and fix it! Of course I had to pay for it myself... read more
Within the first 2 weeks of my move-in date, I raised a concern about my master bedroom flooding every time it rains. I forwarded multiple pictures, made multiple calls, sent many emails, and had many conversations starting from November the 11th of 2020. We have been passed around to 6 or 7 different people both within customer service and with the vendors who have promised callbacks that never happen Listed below are the dates of phone calls, texts, and emails I have logged and saved within my records. November 11th Novemb... read more
I spoke with Keenan Brock through the applications department with Progress Residential about my application for a home. He was very uninformative and EXTREMELY rude. He had no customer service skills whatsoever and would laugh at certain questions I would ask. Terrible representation of a company with an A+ rating with the BBB.
Do NOT sell your house to Progress Residential! They come in hot with a full asking offer without ever taking an in person look at the house then severely low ball you after their “inspection” process. Mind you, they don’t have an actual licensed inspector do the “inspection.” They have someone on their maintenance staff come in (and not lock up your property when he leaves) and look at every crevice of your house. They wanted us to lower our price by $17,000 based on their “findings” in our house. Findings that consisted of... read more
The company takes a huge upfront deposit. After just one year renting I have had to pay $700 in fees just to get my deposit back, and I don’t even know for sure that I will get it back. The fees have been having the house washed (something I could have done myself if it wasn’t 35 degrees outside) having the house professionally cleaned, carpets professionally cleaned, and finishing up the required landscaping (things we couldn’t reach ourselves). And we used the cheapest quotes we could find for those move out requirements. ... read more
This was my letter to customer service after my terrible experience- please understand that not every office is the same but for all of the departments to lack communication, handling of money, and time management I felt it was necessary to tell on my experience: Good Morning, Hello! My name is ------ I recently applied for a lovely home on Dec 17th through your website https://rentprogress.com. I have replied to all of the emails about my lease updates and I was approved to move into this home: ------- I had an incredibly n... read more
Horrible people, no heart they take advantage of everyone, terrible unhuman owners.
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 2.2 star rating with 2,338 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.