Progress Residential

Allyson K 

on BBB

5 years ago

This company does not take care of their customers/residents they do not care nor do they communicate about property issues. 

Steven W. 

on BBB

5 years ago

If you have any other options, go there. As others have expressed, communication is horrible. Don't expect a timely answer on anything and you'll get a different answer anytime you call. They also jack up the price of your lease in unreasonable amounts each year, even if you've been a good renter. Oh, and don't expect any of their online forms to work. They want you to submit service requests, and notice to vacate, online but the forms don't work. The only thing that works online is the payment tool. 

Beth C 

on BBB

5 years ago

This management company charged me to repaint the whole house after I transferred to another property. They basically took all of my security deposit to pay for minor holes in the walls that I patched up before moving out. Every year they have went up in rent over $150 at renewal time. In my new place the walls need painting bad because they are 2 different colors and I have asked them several times, but they denied it due to COVID-19 (I guess). Now I’m getting ready to move out because of the high renewal rate I hope they d... read more

bfree 

on BBB

5 years ago

Today was the day the straw finally broke the camel's back. We have been in this home since 2019 and never missed a payment, or have been late. They have only had to come out to our home for much-needed repairs, for example when we found a hole in the front window two days after moving in, shower pipes bursting and flooding our home months later, and the sewage water that would back up into the shower and bathtubs, which has become a constant problem, but we deal with it on our own. Needless to say, we do not call them if we... read more

Vivek S 

on BBB

5 years ago

PLEASE DO NOT RENT ANY HOUSE FROM THIS COMPANY. They are cheats. My entire Security Deposit ($1100) is eaten up. Over and above this, they have imposed charges of $1092 ($125 Interior cleaning Ozone treatment, $450 for deep cleaning, $500 for painting, $450 Diswasher damages to name a few). The list is endless. The house that given to me was not even mopped, and they are charging me for ozone treatment! Pity! These buggers are sitting in Arizona, and there local office in Altamonte, FL only deals with Move-in's. Very unprofe... read more

Cristina 

on BBB

5 years ago

The absolute worst management Company I have ever dealt with! Right when COVID hit I was furloughed and began getting water bills for $400 and sewerage bills for $500 this was on going for about 10 to 11 months!! We had multiple plumbers come by and no one could figure out what the problem was. They assured me they would modify the ledger to just pay $100 for both water and sewerage. Now they are trying to evict us and putting that we owe in back rent, this is insane! The water bills calculate over $7,000 and they are trying... read more

Gene W 

on BBB

5 years ago

This company was terrible From communication to price gauging. They did not want to do a walk together at end because of covid Then proceeded to eat away at my deposit including 450 dollars for vlesming after I had house professional cleaned. They took 125 dollars for a crack on shelf in fridge I never saw a crack. Just the worse 

Ashley T. 

on BBB

5 years ago

This is this rudest company I’ve ever dealt with. We were denied a lease on a $2000 house even though my husband makes over $9000 a month at his new job.. Our credit is screwed because when the government shut the country down because of covid my husband got laid off and took a minimum wage job just to pay our rent and keep our 2 year old fed so we fell behind on our car payment which I explained to the very rude leasing lady. I was told our credit didn’t matter before we even applied and that they even rent to people who ha... read more

Cheryl 

on BBB

5 years ago

I have tried many times to speak with the agent in the Charlotte area and left 3 messages since Friday. I have yet to hear from the agent in the Charlotte NC office. Seems like a scam to me if no one can return a simple phone call.