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Progress Residential
- Real Estate
- Indianapolis, IN
About this business
Location details
5720 W. 71st street, Building 105, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst company I have ever had the displeasure of working with. I wish I could give them -10 stars. No one wants to help. No one wants to answer questions. No one wants to call or email you back. Talisa does not answer questions. The company does not care that they have horrible customer service. They scammed me out of $300. I tried to talk to a manager to resolve the issue and they hung up on me. Horrible, horrible company. I would never rent from them and if you are smart you won't either!!!!!
Have rented from several companies. I had to beg to get out staircase redone after falling down them pregnant twice. The person who redid them said "this would've never passed an inspection" There was a leak from the ipstairs bathroom into the kitchen through the vents on the ceiling and they didnt want to pay to dry it out, they wanted to let mold form instead.... We are good renters, clean, pay rent on time, follow the rules etc. Weve never had any deposit kept through any other companies: first key, American tricon homes... read more
Business response:
Hi Alexis, thanks for taking the time to share your experience with us. I am sorry to hear that you have not received your deposit. I have forwarded your information over to our accounts team for them to review and I have requested that they reach out to you directly with an updated. Thanks and we look forward to speaking with you soon. -Keenan B.
This been a nightmare and horrible horrific experience for us since we moved in this Fealty house on June 28th 2021 so these past almost 3 weeks been very horrible experience for us cause the house not functioning at all and should never been ready to be on the market for rent. The house was fealty not cleaned up master bathroom toilet not working at all, dishwasher same Stove is horribly fealty! Actually all appliances needs to be replaced , electrical issues , front door storm door not functioning some kitchen cabinets nee... read more
Business response:
Hi Kal, thank you for taking the time to share this review with us. I'm very sorry to hear about your experience with your home and I'll be happy to assist. If you can reach out to me at richm@progressresidential.com with the address of your home, I can get started right away. Thank you, and I hope to hear from you soon. —Rich M.
Been with this company almost 3 years now. I've had a broken garage door for 2 months. Won't fix because of COVID. Have a broken A/C now too, and cannot reach the company in any fashion to report it. 90-100 degrees in the house yesterday. I am so disappointed in this company. Can't put in tickets for Maintenance because it's outside of business hours (at 10:30am on Thursday?), or reach customer service to escalate the issue! No one picks up the phone to help, and no one responds to the emails begging for help. 4.5 Stars? Tha... read more
Hello, This is an email in response to the reply on our review of Progress that Rich told us to email him. Go figure no response to this either. Rich likes to make people feel the company cares by saying how sorry he is and to please email him. Don't worry I also provide a number/address to reach us at in the original email as well. HaHa HaHa Sorry the review I posted on November 8th and oddly enough both my girlfriend's review and mine have vanished so just in case here you are. Also, The company's Instagram account saw t... read more
Don't be fooled by the random nice reviews. All the bad reviews match exactly what I've been experiencing. The 5 stars is a trick!!!!!
Seriously save yourself the frustration. They are impossible to get ahold of unless you take 2 hours out of your day to sit on the phone and wait. They are the worst business I have ever come into contact with. The homes are beautiful which is why I wanted to use this company. Upon move-in I had a problem with the cleanliness and asked if it could be addressed they refused. Because of Covid, you put in an application then when the home is ready you can view, so by that time I had to make a decision. They got me! I did it mys... read more
Terrible if you are a renter. Every time you call you get different information. The technicians they send out don’t ever do a good work. I’m usually on hold and can’t get a hold of anyone, and hard complicated processes that should be simple.
Read more reviews before signing with them! They stole my deposit, charged me for damaged to a fire pit that I bought and built, charged me extra for not having renters insurance despite sending in proof of insurance several times.screwed up my rent payments, charged me extra for staying past the lease period before the lease period was even over, and nickel n dimed the crap out of my deposit. Don't expect to get your deposit back if you've already signed. Bad company, please save yourself a headache. I will review this co... read more
Business response:
Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience, and I would like to initiate a review of your move out charges. If you can contact me at richm@progressresidential.com with the address of your Progress Residential home, I can initiate this review immediately. Thank you for your time, and I hope to speak with you soon. —Rich M.
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.8 star rating with 1,243 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.