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Progress Residential
- Real Estate
- Alpharetta, GA
About this business
Location details
2658 Holcomb Bridge Rd Suite 118, Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I first started using Progress Residential about a year ago where I rented a house from this company. The move in process when pretty smooth, but that is where anything good with this company ended. During the course of my lease, Progress Residential refused to come to the property to trim the trees even though they stated any tree over 8 feet was their responsibility. When I questioned them, they said they had changed their policy that they would only trim the trees when the Home Owner's Association made a complaint against... read more
Business response:
Richard, thank you for reaching out with your feedback. We apologize for any negative experiences and for any poor customer service. We will share your feedback with team members and use it as an opportunity to review and improve our operations. Our records indicate that a team member was able to reach you late last week and discuss the final electric bill. We also understand that you have received your refund check for the October rent. If you have any additional questions or unresolved concerns, please email us at socialme... read more
I have never dealt with a more pathetic, incompetent, unprofessional organization in my entire adult life. I cannot fathom the reason that this company is still in business if they treat all of their customers the way we have been treated. I could literally write a book about all of the occasions Progress has failed me as a company after dealing with them for the past year and a half. I really do not want to list all of the problems and headache this company has caused me but I can say that between my roommate and I we have ... read more
Business response:
Courtney, we apologize for your frustrations and for any negative experiences you’ve had with our company. We'd like to further discuss your situation with you to learn more about your concerns and to determine what we can do to make it right. When you have a chance, please contact us at socialmedia@progressresidential.com, and we'll be happy to help you out. We appreciate your time in one of our homes, and we want to provide you with a great resident experience. Thank you for reaching out with your feedback - Phillip
I pity the residents of this company if they treat them even close to the way the contractors hired to rehab their properties are treated. It is borderline criminal how slow they payout and not to mention the grossly misbudgeted scopes. Unless you can read minds and produce paint from water I would highly recommend steering clear of this crooked company! You know it’s bad when they’re employees are calling the subcontractors to find work outside of the company. The Indianapolis market is ran into the ground every year by a w... read more
Horrible!! Getting sick and having multiple reactions to all of the black mold on this property that we have brought to Progress Residentials attention many times and NOTHING has been done, its been an ongoing problem. I smell mildew heavily in certain areas of the house.The maintenance guy even said he smelled it too. But closed out the work order. The vendor they hired to come clean a high up air vent covered in black mold cancelled at 10pm the night before via text and said they rejected the job. Progress Residential does... read more
Business response:
Traci, thank you for reaching out with your concerns. We apologize for any negative experience from a customer-service standpoint, and please know that we take your concerns very seriously and are determined to resolve this issue for you. Our records indicate that a vendor was sent out late last week to address the concerns but was not allowed to enter your home. Our service coordinator has been working to contact you in hopes of scheduling a time that works well with your schedule. Please contact us at socialmedia@progressr... read more
DO NOT RENT WITH THIS COMPANY. They will not take care of their property. The yard was never sodded prior to move-in. We put down seeds, but that seems like its not good enough. The HOA now wants the yard to be sodded and Progress of course is passing this off on us as renter. We do not even know what type of sod the HOA requires or what else they'll pass off on us. Do not expect them to return your calls or e-mails in a timely manner. They are completely unprofessional and the absolute most difficult rental company I've eve... read more
Business response:
Ashley, we apologize for any frustrations and negative experiences you’ve had with our company. Our records indicate that you have renewed your lease and that we will be addressing the sodding issues with your lawn at no cost to you. We greatly appreciate your time in one of our homes, and we will work hard to provide you with a great experience moving forward. Thanks for being a Progress Residential customer, and please reach out to us with any questions or unresolved concerns. - Phillip
DO NOT RENT FROM THIS COMPANY... THE WORST, TAKES YOUR MONEY, THEY DO NOT TAKE CARE OF THEIR PROPERTIES, IT IS AWFUL
Business response:
Tara, we apologize for any negative experience you’ve had as one of our residents. We understand that you’ve been frustrated with a recent service order, and that our operations director has been in touch about why the repair work unfolded the way that it did. We are always committed to providing and maintaining quality homes, and we hope you won’t hesitate to reach out with any additional comments and concerns you may have. You can always contact the team in your market, or email us here at socialmedia@progressresidential.c... read more
Money hungry company 0 STARS....DO NOT RENT WITH THIS COMPANY. I can not wait until my lease term is complete. Would rather go back to an apartment than renew. I'm in the Dallas, TX area, and started having issues when a rep informed me that my payment did not go through due to app issues, please pay again. My bank waived the stop payment fee but the company stated I paid late. Gave a date and time that I would be in my car, in route to work, in heavy traffic like a normal work day. I laughed on the phone when she stated tha... read more
Business response:
Shondrea, we’re sorry for any frustrations and negative experiences you’ve had during your time as one of our residents. We’re also sorry about any confusion with the payment process and billing. Our records indicate that our team has been in touch with you and walked through payment options to help avoid late fees. Our records also show that the balance owed is correct. If you have any questions about your account, please don’t hesitate to reach out to us, we’re happy to walk through your account and answer all questions. Y... read more
AVOID RENTING WITH PROGRESS RESIDENTIAL AT ALL COSTS. I was in the process of moving to Florida from Michigan which was on a timeline and decided to apply for more than one home in case we weren't approved for one of them. A home Progress residential had listed was our second choice. We ended up approved for both homes we applied for and signed the lease for the one we liked better through another property management company.... When I did the Application for progress I had a progress residential representative walk me throu... read more
Business response:
Alex, we’re very sorry this has been such a frustrating experience for you, and we apologize for any inadequate customer service you’ve encountered. Our policies around the holding fee are communicated throughout the application process; it’s not something we hide for this very reason. We inform people about the holding fee in our Future Resident Guide on our website, our team members let people know about it verbally, and we provide an entire disclosure page in the application process dedicated to informing applicants about... read more
Absolutely HORRIBLE! First of all, we didn't know we needed to comb the house with a fine toothed comb when we moved in and take pictures of or report every little minuscule imperfection because it's a rental home not a brand new residence. We, as adults, did not call for every day things like the toilet valve replacement or the disposal seal when it went bad: we went to Home Depot and fixed the simple fix. We didn't call for anything or have complaints placed against us by our neighbors. In my opinion we were ideal tenants ... read more
Business response:
Stewart, we appreciate your time in one of our homes, and we apologize for any negative experience surrounding your move out. You should be receiving your move-out statement soon, and the statement will provide you with instructions on how to challenge the amount of your security deposit refund if you choose to do so. That process will allow you to let us know what you think we got wrong regarding your move-out charges. We’ll be happy to consider any issues to determine if any of those charges should be refunded. We’re sorry... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.3 star rating with 6,058 reviews.
When is Progress Residential open?
Progress Residential is open now. It will close at 5:00 p.m.