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Progress Residential
- Real Estate
- Alpharetta, GA
About this business
Location details
2658 Holcomb Bridge Rd Suite 118, Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am extremely disappointed with this company. I rented from there with a 12 month lease. From the beginning things were rocky, of course, after I already signed my lease. The customer service is subpar and I will never rent from them again or refer anyone to rent from them. When calling in there were always different responses from different people. You never seemed to talk to the same person twice. They are based out of Arizona so I was told, depending on where you are living, you won’t speak to anyone locally unless someo... read more
Business response:
******, we are very sorry to read about your experience, and we apologize for any less-than-ideal customer service and for any difficulties you experienced in reaching the right team member. We take your feedback seriously. If you haven’t done so already, you can dispute your move-out charges by emailing our Accounts Department at accounts@rentprogress.com, and they will review your charges to see if any adjustments should be made. If you have any other unresolved concerns or questions, please don’t hesitate to reach out to ... read more
There care in internal and customer communication is unacceptable for a professional organization. The move in process was filled with promises of repair and new carpet because it smelt of cat piss. The move-in inspector rushed the inspection and was exceptionally rude. She further indicated that they would not repair or replace anything and that I would need to take the property as is. When I said I would not do this, she threatened fees for violating my lease. After enough bitching - they upheld their obligation. They requ... read more
Business response:
**********, we are sorry to see that you had an unhappy experience with us, and we apologize for any unclear communications or customer service that you found lacking. We do take your feedback seriously. In reviewing our records, we don’t see that you were charged a cleaning fee. If this is incorrect or if you have any other questions about your move-out fees or any other unaddressed concerns, please don’t hesitate to contact me at *****@progressresidential.com. I’m here to help address any issues you may have. We are sorry ... read more
My husband and I rented a home from progress residental that seemed to look nice at first but throughout the months things started falling apart, mold started appearing plumbing was horrible. In April 2018 I vacated one of the rental properties. In June we received a list of deductions that they claim we were held accountable for such as repainting the entire interior of the house due to dirt on the walls, mold, leaks, plumbing issues etc which affected the home. Also, normal wear and tear on the interior paint of a house is... read more
Business response:
*******, thank you for your feedback. We take it seriously, and we are sorry to read you had a bad experience with us. Our records show that we addressed the work orders you placed, but we apologize if they were not completed to your satisfaction. We also see that you disputed some move-out charges and that our accounts team discussed why those charges were upheld with you. If you have any additional feedback or unanswered questions about your time in one of our homes, please know that you can always reach me at *****@progre... read more
Do not rent with progress residential! They will squeeze you for every cent, even when it’s their mistake. We renewed our lease last year, it was an email that brought us to the site to pick our lease option, 12 months, no major changes and you’re done. This year we bought a house and submitted our written notice. Upon doing this we noticed a typo in the end lease date. Instead of 12 months, the lease actually extended to 13. We contacted the company, they admitted to the mistake. We asked that it be fixed and they refused. ... read more
The Orlando, FL office has the worse customer service. I had an issue with their website payment options for the rent and I was told by one of their customer service agents that it might have been a glitch in the system. It took me calling the office week after week, leaving messages on the property managers voicemail, sending her emails and etc still to not receive a courtesy call from her. When I finally got her on the phone she pointed the finger at another property manager who was no linger with the company and stated to... read more
Business response:
*********, thank you for your feedback. First off, we want to apologize for any unsatisfactory customer service you’ve experienced. We take your concerns very seriously, and we’re sorry if any team members made you feel otherwise. Our records show that we have waived the late fee mentioned in your review and that a team member left a message with you earlier this week regarding this matter. If you have any follow-up questions or additional issues, please don’t hesitate to contact me at *****@progressidential.com, and I will ... read more
When I first moved into the house I was renting, no one did a walk through with me the house was under another company, the girl handed me the keys and left she said she had an appointment to go to on a Saturday in St. Pete. Later progress took over the property, the pool service changed, the pool never looked clean the people they hired just came and put chemicals in the pool and left. I wasn’t sure exactly when I was moving out but I paid month to month, it’s hard to ever get anyone for service. I finally decided to buy a ... read more
Business response:
*****, we are sorry that you had a negative move-out experience and that you are upset about your initial move-out charges. We understand that our accounts team subsequently reviewed those charges and decided to reverse several of them. Our records indicate that you signed the resulting resolution agreement and that a refund check was mailed to you after that. We appreciate your feedback and your patience while our team reviewed the charges. If you have any additional questions or concerns, you can always reach me at *****@p... read more
This company is a scam. My family and I suppose to moved in Dec 10,2018 but we didn’t due to the walk-through agent, didn’t give us the keys and codes to the house. So, so we ended up moving in the day after. We ask could we get a credit for that one day, which was added in for the total days we suppose to had lived in the house. We were ignored. I only been with is company a month and already have had a lot of bad experiences. Now, another incident with no resolution. I tried paying my rent online, which they promote their ... read more
Business response:
*********, thank you for your feedback. We are sorry that your time in one of our homes has gotten off to a tough start, and we apologize for any poor customer service you’ve encountered while in your new home. We will work hard to provide you with a positive experience moving forward. According to our records, the lease for your home was signed on Dec. 11, at which time we released your lockbox code. We will issue you create a credit for Dec. 10 since you were not in the home that day. Furthermore, we apologize for the prob... read more
This company’s response to maintenance requests is non-existent. I requested a plumber yesterday to fix the water at my kitchen sink which doesn’t work. The company said to leave a key in my outdoor drop box, anc they confirmed the code with me to enter the box. I approved for them to enter the home while I wasn’t home. It is 4:15 in the afternoon and they have not fixed the water. They are saying their ‘tech’ came and rang the doorbell at 8:45 am and we did not answer. They say that they are going to charge me $75 for not b... read more
Business response:
***, we apologize for any miscommunications surrounding your recent maintenance request. Our records indicate that your work order has been resolved and that a team member has reached out to you to confirm that you will not be charged any fees for the maintenance request. Again, we’re sorry for any stress or confusion this may have caused you. We very much appreciate your time in one of our homes, and we will work hard to provide you with a great experience moving forward. If you have any questions or unresolved concerns, pl... read more
My roomate and I have had nothing short of a terrible experience with progress residential, mainly concerning the move out process and their "60-day notice" policy. The way this was handled by the Nashville, TN branch was extremely unprofessional. I'll explain in more detail below. To start, our Progress representative only sent communication to my roomate about moving out prior to the 60 day mark (because, even though I'm on the lease agreement, he is somehow the primary resident yet I am not). My roomate was not able to re... read more
Business response:
*****, we are sorry that you are unhappy with your move-out experience, and we apologize for any inadequate communication about the move-out process. Our records indicate that we did email both you and your roommate prior to the 60-day mark, and we're sorry if you did not receive that message. We understand that our local team was able to recently offer you a move-out date that would allow you to avoid paying rent through your notice period. We also understand that you have requested a different move-out date than the one of... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.3 star rating with 6,058 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 8:00 a.m.