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Progress Residential
- Real Estate
- Alpharetta, GA
About this business
Location details
2658 Holcomb Bridge Rd Suite 118, Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NO MATTER HOW NICE THE PROPERTY IS RENTER BE CAREFUL! Progress Residential Property Management I am sure have duped a lot of tenants over the years. It should be a class action suit against them. Their books are horrible, the accounts are horrible and they are difficult to deal with once you give them funds. People feel like they are a large company, but you should keep good records of your own when renting from them and challenge them to prove what they are saying and charging you for. I have been to court with them twice a... read more
Where do I begin. My mom and I rented from this company for 3 years. The service was TERRIBLE if you needed something fixed you had to wait days for a response no matter how serious the issue was. Dont Try to reach them by phone THEY DONT ANSWER. My mom and I paid our rent on time for the entire three years we lived there. When we moved out they kept our security deposit and charge us even more money. They sent me a "estimated " report with things on it like Power washing the exterior of the house they charged us for a new s... read more
If I could give them 0 stars I would. This is the worse company to rent from and I had to warn a friend before she made the biggest mistake like I did. They are all about your money. The houses are made to look nice, but in reality are falling apart. I pointed out to them that the house next door to me was empty for 6 months and they end up renting it for $1600 and it is 500 sq ft larger than mine. They still raised the rent every year with the excuse that it's the market value. I have family members who are real estate brok... read more
We left that place better than when we moved in and only got a fraction of our security deposit back!! Charges were criminal! We were charged for not leaving the keys in the lock box when we definitely did, the carpet having to be stretched even though it was new and in good condition, removing a built in shelf that was there when we moved in, said we didn’t have an hvac filter when we just put a new on in and left a back up, painting even though I filled the few holes we made and touched up the paint, tightening refrigerato... read more
Business response:
******, I'm so sorry to hear about the experience that you've had with us. I'd like to take a closer look at the charges that were made to your account. In order to do this, could you please contact me at *****@progressresidential.com with your full address? Once I have this information, I can begin this review process immediately. Thank you again for reaching out, and I hope to hear from you soon.
I am VERY disappointed in this property manager! We have only been in our property 4 months and are moving due to insufficient ability to correct repairs. We have to frequently request maintenance orders and we are lucky if they, for one...get them correct or respond in a timely manner, for two...actually repair them correctly, bathroom toilet and sink are still LEAKING!!! Yep, another maintenance request submitted!!! We were even harassed about rental insurance and charged for the "opt out" after we had insurance from the v... read more
They should be under investigations. Every dispute will resolve only to their fare. Quality of property is not up to what you would pay ( my monthly lease is $1670). I live in a house with a damaged foundation. After my complaint about this issue they the idea of fixing the problem was plenty a new grass on the backyard. Several complaints about my master bedroom shower were not resolved. All they did is sent 4 (four) different contractors to investigate the condition of the bathroom. Their IT personal made a mistake fixing ... read more
Business response:
****, thank you for your feedback, and we apologize for any negative experiences. Our records indicate that, since your review was posted, our team has been in contact with the leaseholder to discuss the household’s concerns and to talk about a credit for the account. Thank you again for reaching out. - Rich *.
I am extremely disappointed that a large company such as Progress Residential treats its clients so poorly. I moved in about 3 weeks ago and have been without an operable fridge/freezer. I have been going back and forth with their maintenance department since then and get a service appointment and then nothing happens just another excuse and still no fridge.
Business response:
*******, we know this has been a frustrating experience for you, and we apologize for that. Please know that we are determined to make this right for you, and that our team has been working with our supplier to address this issue. We understand that a new refrigerator has been scheduled for delivery on 3/20, and we also see that our team brought out a loaner refrigerator so that you would have a working freezer in the meantime. We’re sorry that things have unfolded this way, and we are determined to providing you with a good... read more
If there was an option for negative stars, I would have selected that option. I am writing this review to inform potential tenants about the business practices of Progress Residential, LLC. Additional information on Progress Residential, LLC. can be obtained through a Google search or a search of any county Progress Residential, LLC. does business in civil records search on the county’s clerk of courts website. Please advise that the BBB rating of Progress Residential, LLC is based on their response rate not, the final resol... read more
Business response:
*******, thank you for your feedback. We would like to apologize for any negative experience you’ve had and any customer service that you found lacking. We understand that increases in rent are rarely welcomed by residents, but rents are rising in general, and we do believe that our increases are justified based on the market comparison searches performed by our brokers. With that being said, we do understand that our team was able to adjust our initial renewal offer and that you have accepted that offer. We greatly apprecia... read more
I recently applied for a property with this company I was denied. I was informed that I would receive my holding fee of 500$ refunded after a 10-day business hold. I understood that, after the 10th business day I started to contact them to see the status of my refund; as I have finally got accepted into my new home and need my deposit to put towards my new home. Every time I call I am told different days and different things. I finally requested to speak with a supervisor who was extremely rude; who stated he sees notes that... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.3 star rating with 6,058 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 8:00 a.m.