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Progress Residential
- Real Estate
- Houston, TX
About this business
Location details
616FM 1960, Suite 380, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely horrible experience. DO NOT RENT FROM PROGRESS!!! 1. Maintenance requests are ignored. If it's important, be prepared to call customer service daily until the repairman calls you back. 2. Conservice, their utility billing and management company is a scam and is incompetent. Two months into our lease, our water got shut off for 2 days because they never set up an account with the water company. It took an entire day of phone calls and grief to get someone to understand what happened. I had to fight on the phone w... read more
Would give 0 stars if it were an option. You want an honest review? Check out Yelp, so many of us have dealt with rude and unprofessional people that it is an utter surprise this business remains operational. The worst renting experience of my life, just to give you a synapsis : they locked us out of our home before our move in date, did not perform long term repairs to our home even after several calls, and purposely ignored emails and phone calls, misinformed us several times about various items and when you visit their ho... read more
CROOKS, THIEVES, AND SCAM ARTISTS Do NOT let the property manager ANGELA HAWKINS or the 4 stars lead you down a path you will regret.... make sure you have an attorney at your disposal...your going to need one if your dealing with ALL Progress Residential locations! Communicate ONLY in writing! Read all reviews AND complaints on every site including the BBB. The complaints and reviews are very accurate, as to what you will experience with this company. ****A CLASS ACTION LAW SUIT LIKE THE ONE BELOW IS EXACTLY WHAT NEEDS... read more
Do NOT let the 4 stars lead you down a path you will regret.... make sure you have an attorney at your disposal...your going to need one if your dealing with any progress residential location! Read all reviews on every site. They are very accurate, as to what you will experience with this comany.
Business response:
Hi, Christine! I'm sorry to hear this and would like to help address the issue. If that sounds okay, please send an email to socialmedia@progressresidential.com.
Nobody in the office ever calls back or emails back when there is a problem and everybody says there to busy to help then never calls back. Would NOT have rented this house if I would have known this. Currently having online account problems and have been trying for weeks to fix them with no help from anybody.
Business response:
Hi, Jason. Thank you for bringing this to our attention. Our Assistant Portfolio Operations Director has reached out to discuss this matter further. We look forward to hearing back from you.
I have had awesome service, and great experience, with Progress residential.
Business response:
Thank you, Shanetta!
Horrible. Poor communication and services are not completed on time and maintenance is not paid to the house to prevent further issues. ( service ac, etc)
Business response:
Hi, Michael. We're so sorry to hear this. Our Assistant Portfolio Operations Director has reached out to discuss this matter further. Please give us a call back at your earliest convenience.
Your horable working with customers regard their pay period changing and needing help 10 when I pay rent Your horable getting things fixed when something is broke. Totally sickening when trying to reach the Houston office by phone. Arizona office dropped my last call 4 times. Before I reached who I needed. I would fire half of your customer service people. I run a dealership. It's all about my customers
Business response:
Hi, Craig. I apologize for any frustration you are experiencing. Our delinquency policy states that late fees will be administered if rent is not received by the date in your lease. We received your rent on the 11th, therefore, had to issue a late fee. To avoid late fees, please make sure rent is paid in full by the stated date in your lease.
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.9 star rating with 1,972 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open at 9:00 a.m.