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ProLon
- Healthcare
- Plano, TX
About this business
Location details
5905 Legacy Dr, 5th Floor, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommended
The soup is literally putrid and makes me want to throw up. I’m on day 3 but am not sure I can finish it.
This page sends SPAM. Block and Delete!
ONLY BUY ONE KIT if this is your first time. Be warned if you have an allergic reaction you will NOT be able to get a refund or be able to return your order of additional kits. I mistakenly bought 3 kits at over $500 to participate with my doctor recommended 3 month plan. I apparently am allergic to Chickory Root. It was the only ingredient that I do not believe I tried before. On the evening of Day 1 my stomach and chest broke out in a huge itching welts. Assuming it was something with my clothing I proceeded to Day 2 and ... read more
Business response:
Hi Janet, we're sorry your experienced an allergic reaction. We require all customers to review our Healthy Start Commitment and check the box before continuing with their purchase. In the HSC, it states that you've reviewed the ingredients and are confirming you have no issues or allergies. Unfortunately, because of this, we are unable to refund unless there was something included that was not listed on our behalf.
Prolon will not cancel my subscription. I’ve emailed several times. The food tastes awful.
Business response:
Hi Felecia, we can cancel your subscription at any time. You can also do this through our customer portal. If you're having trouble, please do not hesitate to reach out. We can cancel it for you no problem. Simply have your email or most recent order number ready.
Don't waste your time with this company. My package is lost and they want me to track it down. Customer service is awful. They had no problem taking the 187.00 on 2/22/22. I have asked for a refund and they refuse.
Business response:
Hi Lisa, We're sorry to hear this. Whenever packages are lost, we ask the customer to file a claim with UPS (since their name is on the package) and we also file a lost claim. If UPS cannot locate the package, we will ship you another. Please contact customerservice@l-nutra.com if you have any further questions.
I ordered two boxes of fast bars (one blueberry, one lemon) They were expensive but if they worked, it would be worth it. I only received half my order (1 Box of blueberry) so I reached out to CX and they said they would send me the Lemon box asap. It arrived and it was another box of blueberry. I reached out to CX again and of course, no response. If you cannot get s hipping right, I seriously doubt you understand the science behind fasting. SHAME!
I did recommend this company, but as a Canadian customer I am no longer permitted to order from the US site, and therefore cannot purchase many of the products. They offer repeat discount codes for second or third kits on the American site which they also do not honour for Canadian customers. Attempting a conversation with customer service resulted in zero effort to make things right.
Frequently asked questions about ProLon
How is ProLon rated?
ProLon has a 4.7 star rating with 530 reviews.
When is ProLon open?
ProLon is closed now. It will open at 9:00 a.m.