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Rea Road Animal Hospital
- Veterinarians
- Charlotte, NC
About this business
Location details
8100 Williams Pond Ln, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
The appointment was made by my husband and you don't need to have his name to look us up since you refused to treat our dog.
Business response:
Updated Response 10/31/22: Maureen, we are still very sorry to hear about your disappointment with us. We still would like to reach out to you directly, however, we're unable to locate you or your husband in our system based on your Yelp username which doesn't show your full name. We would very much appreciate the opportunity to speak with you personally so we can investigate further and clear up any misunderstanding. If you're open to talking, please call us at (704) 544-6313 and ask for our Practice Manager or email us at... read more
The ladies that work here are very sweet and sympathetic. The vet isnt. Will not be coming back. I have met many veterinarians and the male vet was terrible and rude.
Business response:
Hello, Leah - Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at feedback@veterinarycaresandconcerns.com.
I took my cat for a grooming to get a lion cut. I am so ticked off the condition my cat was given to me when I picked her up. My cat was a drooling mess and was terrified. They should have waited to allow the cat to come down off the sedation before calling me to pick her up. She was so scared she crapped herself in the cage on the ride home, so I now have to practically give the cat another bath because she is a total mess. The cut looks decent, but I don't pay $150 for a grooming to get my cat returned to me in this... read more
Business response:
Hello, Michael W. - Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. Though you declined to speak with our practice manager originally, we would still very much appreciate an opportunity to talk so we can address your concerns. If you're open to speaking, please let us know by reaching out to us at feedback@veterinarycaresandconcerns.com. We hope your cat is... read more
Have used this Vet since even before he was established on Rea Road over 23 years. I had an appointment. watched others after me get seen. waited over 35 min just for shots....Had an appointment. Then asked if there was a problem with my appointment... Sorry sir we are swamped today....it will take another 20 minutes..... For a rabies shot for 2 dogs. Over booked. :(
Business response:
Hello Claude, Thank you for sharing your feedback. We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We wanted to reach out to you directly, however, we can't find you in our system based on your Yelp username. We want to assure you that we do our very best to stay on time, but occasionally an emergency or more complicated pet appointment occurs which pushes the schedule back. We try to respect our clients' time, and we're very sorry this disrupted your visit. I... read more
Easily one of the worst vets in Charlotte. Charges 2-3 times as much as anyone else. The vet was rude took less than two secs to evaluate my dog and then proceeded to charge me $300. Also tried selling me like a use cars salesman vaccinations and then didn't even give my dog one of the most normal vaccinations they have for kennels. I shouldn't be afraid to bring in my animal for help in fear of getting scammed out of hundred or thousands of dollars. Go somewhere else.
Business response:
Hello Taylor P., Thank you for sharing your feedback. We take great pride in providing our valued clients with best-in-class service, so reading your review is very upsetting for us. We wanted to reach out to you directly, however, we are unable to confidently identify you in our system based on your Yelp username. We would very much like an opportunity to investigate your experience further. If you're open to talking, would you please email us at feedback@VeterinaryCaresandConcerns.com? As veterinarians, we have taken an... read more
My two dogs had gone to another vet for years, but since moving to south Charlotte, we wanted to try a closer vet. The reviews looked great for this office, but I couldn't be more disappointed with my experience. There was little to no bedside service from the doctor and he also provided little insight on what was going on with my dogs health or recommendations for what to do to help them stay healthy. The nurse asked if I wanted a blood panel done as she saw in the file that my older dog had one last year during her phys... read more
Business response:
Hi Brittany. My name is Dr. Smith & I'm the medical director at Rea Road Animal Hospital. I am so sorry that you did not have a positive experience with us yesterday. We strive to provide exceptional customer service and patient care. I would love to speak with you in more detail about your visit so that we can remedy any shortcomings on our end. Creating an environment where you feel confident in the care your pets are receiving as well as finding a veterinarian whose bedside manor matches yours is of the utmost import... read more
Extremely Expensive with No Care. They will Nickel and Dime you every time. If i took there advice, i would have had a dead kitten/cat. So happy i went to "Care" Emergency after visiting this place. I filed a formal complaint to the State on their incompetent Business Practices.
Business response:
We certainly hope that Brazzi is feeling better. We would also like to sit down again and talk about what concerns you still have about your last visit. When you came in 3 weeks ago following your urgent care visit we saw Brazzi right away. We were concerned that he had a urinary obstruction, but in fact his bladder was completely empty but clearly he was uncomfortable. We talked about a diagnostic and treatment plan and went over the treatment and costs, and you agreed. The diagnosis was made with imaging the bladder an... read more
The front desk staff is RUDE. Consistently rude, every time. They act as if doing their jobs is an annoyance to them and they are better than everyone else. I have four dogs and was at the practice a lot. After a procedure on one, I called in the morning and spoke to someone at the front desk to see if I could email a picture to have one of the vets look at it to see if I needed to bring them in. They said it was fine, and provided me an email address. After not hearing back from anyone all day, I called back late afternoon.... read more
Business response:
Thanks for reaching out to us. Would you mind contacting me about this matter @ andreawait3489@gmail.com so I can look into this further? Recent changes/training have been made at the front desk so our customer service staff can provide helpful and knowledgeable service. Our general delivery mailbox is checked frequently during the day as time permits. Thanks for your feedback and we will take this all into consideration and improve upon it.
We have been going there basically my whole retrievers life (12 years), and my whole bichon poo life (8 years), and I got a rescue dog and had him in boone. I really loved the vet in boone but brought him to my familys vet here in charlotte when i moved back. First off they are very very expensive for an okay vet service. Anytime I am concerned about something they make it seem not that big of deal. But their front desk receptionist are so rude, the last 4 times (2 years) I have gone I have had terrible customer service. I a... read more
Frequently asked questions about Rea Road Animal Hospital
How is Rea Road Animal Hospital rated?
Rea Road Animal Hospital has a 4.7 star rating with 497 reviews.
When is Rea Road Animal Hospital open?
Rea Road Animal Hospital is closed now. It will open at 7:00 a.m.