RealManage
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davidroygrant@aol.com on Birdeye
3 months ago
03/25/2022, 16:59 PM
Kristine Sharara has been the account manager for my HOA here in Country Village for several months now. I’m very impressed by how efficient, friendly and professional she has been. As the Custodian for the HOA, I have depended on Ms Sharara to help complete many tasks and work together with our contracted vendors. She has been a valued part of our team here in Country Village.
Business Response:
Thank you so much for your kind words, David. We really appreciate you taking the time to share your experience with us.
Diane B. on Birdeye
a year ago
07/19/2021, 07:21 AM
I had the pleasure with working with Spencer Deveaux to help me with everything after my condo company changed. He helped me change the name on my condo and the nameplate on my mail box. I have a lot of trouble with technology, but he made everything so easy for me!! He did a great job, and I highly recommend Spencer for anything you might need.
Thank you so much,
Diane
Business Response:
Thank you so much for your kind words, Diane. We really appreciate you taking the time out to share your experience with us. We are happy to hear that Bridget and your management team have been responsive and helpful.
Carolyn D. on Birdeye
a year ago
07/15/2021, 11:50 AM
I recently bought a unit at the St. Germain and Jennifer K. has been amazing. She is efficient, accessible, and a delight to work with. Her customer service is top notch. I can wait to move in.
Business Response:
Carolyn - Thank you for your 5-star review and feedback regarding your experience. Happy to see that Jennifer is doing an awesome job!
Karen L. on Birdeye
a year ago
07/12/2021, 18:42 PM
Julia Anthony is a top notch manager that is very responsive and through in her work and management. She turned around our HOA within a few short months and has made us much happier with RealManage.
I highly commend her attitude and willingness to problem solve. She is tactful and very pleasant to work with. I applaud 👏🏾 her work with us and look forward to more years together.
Business Response:
Karen - Thank you for your 5-star review and feedback regarding your experience. We are happy to hear that Julia and the management team have been super responsive and overall efficient to your community. We look forward to continuing to work with you!
Kristen D. on Birdeye
a year ago
04/07/2021, 14:25 PM
I have been very impressed with manager Susan Garcia at Parkway Towers, where where my husband and I own a rental. She has gone the extra mile in helping me, always with patience and empathy. She always responds to my questions very quickly and is very pleasant to deal with.
Business Response:
Thank you so much for the sweet feedback! *Air High-Five*
Robert H on BBB
a year ago
04/06/2021, 16:57 PM
My name is *** *******, I am the Associate Regional Director for the State Department's Office of Foreign Missions in the Central US and I am responsible for the support and oversight of foreign diplomats in 8 states of the central and SW United States. I have immensely enjoyed living in the Orchard Lakes Estates housing sub-division in Sugar Land, Texas since 2005, but under Vanessa's and Real Manage guidance, life here has been even better - really due largely to Vanessa's great customer service and follow-up within hours. Even though I am 71 and a certifiable antique dinosaur, that does not mean I can't enjoy and immensely appreciate the World Class and always "Same Day" customer service capably and very professionally provided by Real Manage employee Vanessa M*****, who is in charge of the oversight of our community for the Orchard Lakes Association (HOA) Board of Directors. Vanessa is an EXCEPTIONAL employee who is worth her weight in gold bullion to Real Manage (they are certainly lucky to have her), the Orchard Lakes HOA, and more importantly to the 550 home owners and their families who call Orchard Lakes "Home." Vanessa always promptly picks up her phone, or if out ,or on a call, she has the business courtesy to quickly return calls and messages, a rare trait with employees from the younger generations like hers. As a case in point, the recent Killer Deep-Freeze in late February killed my already dying 20 year old roof, leading to water damage issues in my home, already devastated by four ruptured water pipes in my attic and with no available plumbers in sight. When I submitted my request for a quick replacement of my roof, even though she had 30 days to respond, Vanessa was my angel, as she approved the work overnight. More recently, she provided almost instantaneous follow-up with an issue with the HOA Architectural Committee, and despite my other woes, Vanessa did the impossible, by making me smile with happiness. I thought employees like Vanessa were almost extinct and limited to my dwindling generation, but even old men make mistakes, and I was wrong. Vanessa is the Real McCoy and a polished gem who would be a catch for any corporation. She is the BEST, and Real-Manage is too, as I have seen several management companies come and go, and none could burn a candle to the great customer service and professional cooperation and oversight offered by them. Bravo Zulu from a retired Naval Officer and Vietnam War combat veteran. *** *******
Robert H on BBB
a year ago
04/06/2021, 15:53 PM
My name is *** *******, I am the Associate Regional Director for the State Department's Office of Foreign Missions in the Central US and I am responsible for the support and oversight of foreign diplomats in 8 states of the central and SW United States. I have immensely enjoyed living in the Orchard Lakes Estates housing sub-division in Sugar Land, Texas since 2005, but under Vanessa's and Real Manage guidance, life here has been even better - really due largely to Vanessa's great customer service and follow-up within hours. Even though I am 71 and a certifiable antique dinosaur, that does not mean I can't enjoy and immensely appreciate the World Class and always "Same Day" customer service capably and very professionally provided by Real Manage employee Vanessa M*****, who is in charge of the oversight of our community for the Orchard Lakes Association (HOA) Board of Directors. Vanessa is an EXCEPTIONAL employee who is worth her weight in gold bullion to Real Manage (they are certainly lucky to have her), the Orchard Lakes HOA, and more importantly to the 550 home owners and their families who call Orchard Lakes "Home." Vanessa always promptly picks up her phone, or if out ,or on a call, she has the business courtesy to quickly return calls and messages, a rare trait with employees from the younger generations like hers. As a case in point, the recent Killer Deep-Freeze in late February killed my already dying 20 year old roof, leading to water damage issues in my home, already devastated by four ruptured water pipes in my attic and with no available plumbers in sight. When I submitted my request for a quick replacement of my roof, even though she had 30 days to respond, Vanessa was my angel, as she approved the work overnight. More recently, she provided almost instantaneous follow-up with an issue with the HOA Architectural Committee, and despite my other woes, Vanessa did the impossible, by making me smile with happiness. I thought employees like Vanessa were almost extinct and limited to my dwindling generation, but even old men make mistakes, and I was wrong. Vanessa is the Real McCoy and a polished gem who would be a catch for any corporation. She is the BEST, and Real-Manage is too, as I have seen several management companies come and go, and none could burn a candle to the great customer service and professional cooperation and oversight offered by them. Bravo Zulu from a retired Naval Officer and Vietnam War combat veteran. *** *******
Robert H on BBB
a year ago
04/06/2021, 09:43 AM
My name is *** *******, I am the Associate Regional Director for the State Department's Office of Foreign Missions in the Central US and I am responsible for the support and oversight of foreign diplomats in 8 states of the central and SW United States. I have immensely enjoyed living in the Orchard Lakes Estates housing sub-division in Sugar Land, Texas since 2005, but under Vanessa's and Real Manage guidance, life here has been even better - really due largely to Vanessa's great customer service and follow-up within hours. Even though I am 71 and a certifiable antique dinosaur, that does not mean I can't enjoy and immensely appreciate the World Class and always "Same Day" customer service capably and very professionally provided by Real Manage employee Vanessa M*****, who is in charge of the oversight of our community for the Orchard Lakes Association (HOA) Board of Directors. Vanessa is an EXCEPTIONAL employee who is worth her weight in gold bullion to Real Manage (they are certainly lucky to have her), the Orchard Lakes HOA, and more importantly to the 550 home owners and their families who call Orchard Lakes "Home." Vanessa always promptly picks up her phone, or if out ,or on a call, she has the business courtesy to quickly return calls and messages, a rare trait with employees from the younger generations like hers. As a case in point, the recent Killer Deep-Freeze in late February killed my already dying 20 year old roof, leading to water damage issues in my home, already devastated by four ruptured water pipes in my attic and with no available plumbers in sight. When I submitted my request for a quick replacement of my roof, even though she had 30 days to respond, Vanessa was my angel, as she approved the work overnight. More recently, she provided almost instantaneous follow-up with an issue with the HOA Architectural Committee, and despite my other woes, Vanessa did the impossible, by making me smile with happiness. I thought employees like Vanessa were almost extinct and limited to my dwindling generation, but even old men make mistakes, and I was wrong. Vanessa is the Real McCoy and a polished gem who would be a catch for any corporation. She is the BEST, and Real-Manage is too, as I have seen several management companies come and go, and none could burn a candle to the great customer service and professional cooperation and oversight offered by them. Bravo Zulu from a retired Naval Officer and Vietnam War combat veteran. *** *******
Robert H on BBB
a year ago
04/06/2021, 08:39 AM
My name is *** *******, I am the Associate Regional Director for the State Department's Office of Foreign Missions in the Central US and I am responsible for the support and oversight of foreign diplomats in 8 states of the central and SW United States. I have immensely enjoyed living in the Orchard Lakes Estates housing sub-division in Sugar Land, Texas since 2005, but under Vanessa's and Real Manage guidance, life here has been even better - really due largely to Vanessa's great customer service and follow-up within hours. Even though I am 71 and a certifiable antique dinosaur, that does not mean I can't enjoy and immensely appreciate the World Class and always "Same Day" customer service capably and very professionally provided by Real Manage employee Vanessa M*****, who is in charge of the oversight of our community for the Orchard Lakes Association (HOA) Board of Directors. Vanessa is an EXCEPTIONAL employee who is worth her weight in gold bullion to Real Manage (they are certainly lucky to have her), the Orchard Lakes HOA, and more importantly to the 550 home owners and their families who call Orchard Lakes "Home." Vanessa always promptly picks up her phone, or if out ,or on a call, she has the business courtesy to quickly return calls and messages, a rare trait with employees from the younger generations like hers. As a case in point, the recent Killer Deep-Freeze in late February killed my already dying 20 year old roof, leading to water damage issues in my home, already devastated by four ruptured water pipes in my attic and with no available plumbers in sight. When I submitted my request for a quick replacement of my roof, even though she had 30 days to respond, Vanessa was my angel, as she approved the work overnight. More recently, she provided almost instantaneous follow-up with an issue with the HOA Architectural Committee, and despite my other woes, Vanessa did the impossible, by making me smile with happiness. I thought employees like Vanessa were almost extinct and limited to my dwindling generation, but even old men make mistakes, and I was wrong. Vanessa is the Real McCoy and a polished gem who would be a catch for any corporation. She is the BEST, and Real-Manage is too, as I have seen several management companies come and go, and none could burn a candle to the great customer service and professional cooperation and oversight offered by them. Bravo Zulu from a retired Naval Officer and Vietnam War combat veteran. *** *******